GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	4742 S Laburnum Ave, Richmond, VA 23231, USA
Phone:	+1 804-222-4033
Site:	gowireless.com
Rating:	4.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 11

Reviews 27

Justin Brooks Castonguay

I was very dissatisfied with my experience at this establishment. Over the course of 2 weeks, I had to spend more than 4.5 hours at the Verizon store due to poor communication with the in-store staff and their customer service representatives via phone. The individual who was helping me did not present as very knowledgeable about the products or the services provided. He was also not clear as to what I would have to do to complete the transaction following my initial visit at the store (i.e. details related to Trade-In procedure). I was overcharged due to poor communication and was sent on a wild goose chase to right their wrong. I have purchased many cell phones from this establishment in the past, but the staff that assisted me at that time have been replaced with a group that appears to need more training. I also do not feel like it is appropriate for the customer service representative to be texting and using his personal cell-phone while engaged with a costumer. Perhaps if he was paying more attention to the customer, things would not have gotten so mixed up. I regret not asking for management to take over the transaction, though they were involved multiple times during the process due to the representatives limited ability to complete the task at hand. Going forward, I will opt to battle the crowds at a flagship store in lieu of wasting hours of my life at this sorry excuse for a store.

Kenneth Crum

I purchased an I Phone 6 plus from the GoWireless store on Laburnum Ave in Richmond Va. While discussing the plans the store manager, LaTwaun Rhodes, was quoting so many numbers that it was confusing. I asked him which plan would be cheapest after all is said and done. He told me that the edge plan would be $40 cheaper in the end. I trusted him and signed up for the plan. The truth appears to be that it is going to cost me over $400 more than the plan with the two year contract.

Ned Rennolds

I really want others to know I had a wonderful experience at this GoWireless location. Specifically Latwuan Rhodes gave me outstanding service and really went the extra mile to get me what I wanted and answer all my questions. I will recommend all my friends visit him and his team to get help with all there wireless needs.

Johnie Freeman

Thank you to Michael Niger and LaTwaun Rhodes. Both gentleman were very helpful to me. Mr. Niger got me the device I wanted and made sure that I was able get exactly what he said. Top notch customer service. Best Verizon on this side of town. They go above and beyond. Thanks to you guys again!!!

Robert Charles

Rarely these days do you find people who are honest and very helpful in retail stores. This place is just what the area needs which is positivity and people who are there for the customers. Great place to visit. Everyone I the styl store greets you and I have nothing bad to say. Visit them

C T

I cant begin to say enough great things about James. He is a true professional! He is very personable! Customer satisfaction is top priority for him! He is definitely an asset to The Verizon Corporation! I would highly recommend him! Thanks for quality service!!!

Herbert Rogers

We came in to switch from sprint and mike was a great help he took his time to find the best phones for my wife an I and even saved us some money by switching over. Excellent customer service we will always stop by and see mike whenever we need any help.

Alice Owens

mike was great! he took his time to help me set up my new tablet and showed me all the great things that it can do and he also helped me with a few issues I had with my phone awesome customer service will recommend mike and his store to everyone i know.

Emma Chronister

Ty and La Twaun were SO helpful! I recommend this store to anyone and everyone in the area! Staff is extremely helpful and dedicated to making each customers experience superb. I will come back for all needs in the future. THANK YOU!

john maye

Needed a tough phone that wouldnt crack. LaTwaun took his time to make sure we got the right phone. You dont see that a lot these days. Had a great experience with a great manager. Thanks for you excellent customer service.

tiffany bowen

Michael was extremely helpful made sure I had the best deals... such a delight... I am so glad I came to this location... this was my first time at this location... yall are awesome... I will definitely be back...

kim koenig

I recommend this store over any other in Richmond. Excellent Customer service and very informative!! The manager was polite and included associate in training so everyone learned about features etc. Great!!

Lionel Richardson

Came to get an upgrade and enjoyed my experience. Good customer service and wonderful reps in the store. Good place to go if you want things done right. Thanks LaTwaun Rhodes and the Verizon team on Laburnum!!!

Kelly Mitchell

Awesome service today in Verizon. Enjoyed my experience and felt very important as the workers and Manager were awesome. I recommend this store to all who enjoy top notch service. Thanks LaTwaun!!!

Ree B

Latwaun helped me out in a very professional manner. After a lil bit of a shipping mixup (not on GoWirelesss end) he made the situation right with realistic expectations. I honestly cant complain.

Mickey Mcdow

First ,the service was great. The salesman James Lovett was patient and extremely helpful and went out of his way to satisfy my needs. You need more associates like him on your team.

terry watkins

LaTwaun is still at this Location and is still the man. Got my Screen Protector and used my loyalty coupon. He is a stand up guy and comend him successes. Love his new store!!!

Chris Thacker

Great experience employees in the store were very helpful got in and out the store in a timely matter with a brand new phone tablet with accessories all with a great discount!

Irvin Jones

Everyone is very helpful in the storr. Great customer service. Latwaun was very helpful and took the time to give me the pros and cons about the different phones and plans.

Willie Watkins

Thank you Tommy and LaTwaun for your help with our brand new tablets! We are so excited for our new devices and loved the dedication you guys give your customers!!! Thanks

Phillip Miller

I love this store. They are always helpful and answer my questions or point me in the right direction. The only store I go to now with any issues. Great customer service.

Jerome Williams

I only needed to make some account changes. The service person who there was very friendly and knew what he was doing. We were in and out in minimal time. A great visit.

Michelle Moore

LaTwaun makes the experience one of kind. He cares about the best interest of his customers and makes sure his workers are doing the same. Thanks for the helphelping

Arniel Uzel

Finally go a phone that works thank to LaTwaun. I always come to him to get me the right device for me. Love his store and its employee. Im a very happy customer!

Anthony Back

Very happy with the service here I got a new tempered glass for my phone, iv been to 5 verizon stores across the usa and all couldnt help me till now

Theresa Oneal

James was so much help today.Hes so nice and polite.Wonderful young man.Hes a plus for your store.Got all my problems straight. THANKS SO MUCH JAMES

Jean A. Bates

Great Service. Helped me with my new Smartphone and will be here to help me learn more about it whenever I need Mr. Rhodes. Great music and people.