Ourisman Ford & Lincoln of Alexandria

Reviews 3

LI

Lisa C

We recently purchased our Ford Escape at Ford Ourisman. Ill start with the positives. We like the car and our salesman was nice. The moment we signed the paperwork things quickly went downhill. We were very upfront with the dealership with what we needed. We told them we were being sent overseas on official PCS travel orders in 30 days and that we needed to be able to get a copy of the title within that time in order to ship it. We were told by the titling and finance department that there would be no problem. They would send all the paperwork to our bank and we would have a copy of the title from them well before then. Our first issue occurred the night we bought the car. After we signed the paperwork we got in the car and noticed a large crack in the windshield. Apparently it had been patched once before we bought it. We called and the offered to patch it again, which was not acceptable since it was already spidering. The originally wanted us to come back 4 days after purchase. When we mentioned that we wanted to bring it back in under the 3 day warranty so we could return it in accordance with their policy if they didnt replace the windshield, they allowed us to come in sooner and did replace it. I thought that would be the end of our problems. Two weeks later our bank was still waiting for a notification that the car had been titled. Despite knowing our rush the titling department did not submit the paperwork. When I spoke with lady (I believe her name was Debbie or Deborah) in the finance department she blamed me for having a Texas license but didnt explain why that was an issue. Additionally, no one contacted me or the bank. Although she claimed by license was the hold up, she said she could title it now. I dont know why my Texas license mattered, I still have it, I have not changed my license and she didnt ask or need any additional information from me. She swore to me the bank would have the title in a week, and was extremely condescending to me and rude. When I returned her call she answered the phone with "yeah wait a minute", not "Hello," not "Good afternoon, could you please hold?" but "yeah, wait a minute." It has been more than week since she claimed to have submit the paperwork and here we are again, and have found out that once again apparently not all of the paperwork was submitted by the dealer. I now have a less than a week until I am sent overseas for 2 years, I have no way to get the car shipped. I have no place to store the car, and I still dont have a copy of the title. If they had let me know that this might have been an issue from the start, I would not have purchased the car. Obviously getting a sale was more important to them than getting our trust, being honest, or meeting our needs. I was actually going to let this go until this latest round of headaches when I found out once again they did not correctly do the paperwork. I just hope sharing our experience keeps others from making the mistake of trusting Ford Ourisman.

CL

Clay Stevens

Oh yeah. They earn a 1. I dropped off my old 96 Explorer just to see what was wrong with it. The engine light was on, and I wanted to have a few other things looked at. After explaining verbatim what I needed them for, I waited 4 hours until my truck was even ready for inspection. I bought an all point inspection. My power windows wouldnt roll up on certain occasions, so I asked them to look at it specifically, and to put a reader on because my engine light was on. I put exactly that verbiage in the ticket. A "technician" looked at it and wanted me to spend 125 bucks for electronics handling for the guy to sit in the drivers seat, turn on my car, and roll the windows up. Funny. They worked. I had to explain it was random when they wouldnt. As a "technician" Id have assumed hed known that meant wiring was separated at random times. Something he was needed to inspect because as a technician thats his job. He was all too okay with charging me for a it looks good to me inspection. Pathetic. I had to insist he look at it to look into the incident. Since when do you stop by an ice cream store and have to tell the parlor how to scoop it into a cone? He did fix it to his credit. However, I also explained my transmission was slipping at times and wanted a reading. Perhaps it was my seals. Im no idiot, but Im not a mechanic. I showed up dumbfounded that the all-point inspection never included the 5 minute reading it needed. They couldve grabbed another piece of pizza from the pizza party I walked in on, walked back and be done. I left with a piece of paper saying my transmission was green. Green on fluid. Green on function. Something the light itself proves to be wrong. I shouldve just burned a hundred bucks. Next day I inspected it myself. Ive had a pinion leak for so long it covers my entire drive shaft from the tranny down. Makes me wonder what they even did. The inspection says Im more than fine and makes only note of a few lights out, a crack in my mirror, and engine light status as on. The leak wont even explain whats really wrong. 200 bucks later my windows roll up, my transmission is still a time bomb I am no closer to fixing, and a hollow inspection that means nothing. Absolute amateurs with the clear dealer mentality that they get paid for garage hours. I had to repeatedly return to approve the next step in looking at my car. God forbid Id ever left that day to return to a hefty check and a car hoisted in the air and brought back down with the false promise anything was done. I had enough and just left. I cant believe the joke shop theyre trying to run. Only thing they did well on their own was replace a government mandated order on a recall. They even charged me for parts and labor for that. They were told to do so by the government and they still wanted money from me for it. I wont get my money back, but I hope they wont get yours.

A

A Private User

DO NOT BUY FROM THEM. WORST EXPERIENCE EVER! I DONT EVEN WANT TO GIVE A STAR!! I just want to start with this: This was my first time buying a car with out a man in the finance room with me. I had found the car I wanted by looking online, had my bank pre-approve me, went to the dealership with check in hand. I test drove the car I wanted and it was perfect! negotiated my price and was firm on what number I wanted to be out the door on. Ready to go right? no. "what if we can beat that interest rate?"-sales man said, "if you finance though us we also give you an extra 50,000 mile warrantee!" Needless to say, I was all ears. Sure enough they were able to pull in a significantly lower rate. I was working with TED MIXON in finance, he asked me if I wanted the key replacement package, extra warrantee, etc- I told him I didnt want any extras. Just wanted to stay at my out the door number... I start signing the 15 different documents he prints out; the key replacement package had no price in any of the cells, he said this is a "decline of offer sheet, just sign here" this was followed by another supposed "decline of offer sheet" for the extra extended warrantee, assured me this was above and beyond the 50,000 mile that was a promotional offer for financing through them. I walked out a very happy customer, thrilled with how I was treated and would have recommended them to anyone.... and then I get my first statement, total loan price is 4,000$ more than what I had signed off on (when i signed the actual loan document it was folded in half with the "car price" circled and while I was looking at the sheet he pulled up a slide show of pictures of his dogs that he rescued from the side of the road, or something). I was charged for the 50,000 mile warrantee that was "the promotional offer for financing through them", the key replacement, and roadside assistance (i have AAA, i didnt need roadside assistance). I understand that I should have been reading everything I signed with a fine-tooth comb however, this was the most awful experience of some sleaze who took advantage of someone who was new to the car buying experience. I also believe if I had taken a man with me he wouldnt have done this, I feel completely disrespected. Ive cancelled my extras but will still have to make payments on the original loan total. Some people may blame me, that I am naive and should have known better but let me tell you, when you explicitly make known you dont want something and then sign off on a document that reflects 0.00$ and then find out youve been completely lied to and purposely deceived, you want nothing more than some sort of justice to be done. If this review is all I have to make an impact and voice my concerns to other potential buyers, at least its something.