Ourisman Chrysler Dodge Jeep Ram

Reviews 4

JE

Jeff Roland

I tried to have a sales representative call me back over the course of a week and a half, and every single person that I spok to never called me back. I spoke to 3 separate individuals including one of the managers. All I wanted to know was whether I qualified for financing and all I received was excuses on software problems. I had to follow-up 5 times and each time the individual that I spoke to "promised" that they would call me back. Not one person ever called me back! I was a very hot lead and an individual that was ready to buy if I qualified for financing; however, I will never do business at their dealership again. I am completely shocked that business is that good at Ourisman that they couldnt even give me the dignity of a return phone call on 5 separate occasions!!!! I asked for them to then provide me with my credit report score just to salvage something out of the atrocious experience and, of course, you guessed it I never heard back from them. The troubles dont actually end in the Sales Department. My wife brought her Liberty into the dealership one month because a part in the door that controlled the window was defective. Apparently the part had to be ordered and she was supposed to hear back from someone a week after she was at the dealership. She NEVER heard back from anyone. It took my scathing letter to prompt someone to call her. Even when my wife got her Liberty our experience was brutal. There was some woman that tried to sell us some kind of insurance on the vehicle and when we said no she asked us what our problem was and then stormed out of the office. The manager had to then finish our paperwork. The long and the short with Ourisman is that none of the employees from their Sales Department over to their Service Department have any clue about customer service. It would be one thing if I just slipped through the cracks, but between mine and my wifes experiences, its obvious that the entire dealership is completely clueless when it comes to basic concepts like putting the customer first. With overall service like this, I cant imagine a bright future for any of them. Apparently their motto that "everyday you get your way" only applies to the staff at the dealership and not the customer and its obviously just some sales lure that is nothing more than a hoax and a con. Take it from me, go to another dealership because Ourisman will continue to frustrate you even after you leave the awful experience of buying a car.

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ST

stacey quartey

I just purchased a car for my 64 year old mother. Her former car was a jeep so this seemed fitting for her. As of 7th September 2014, she has driven only 750 on the Compass and she started hearing noises under the hood on route 95. The rpms went down but she was able to get home just off exit 84 at 1:30am. I called the dealership 3 times before I could speak to jim o. the salesperson and he was curt and very short with me. He did not transfer me to the service manager, he did not care that the car was not good. He immediately kept trying to get me off the phone as he was with a new customer. Im not happy with the after sales service from Ourisman and Im sad that my husband and I went there. This Compass is not safe for my mother. When we presented the car to her on 25th August, she sat behind the wheel and was so very happy; we did not know that 750 miles later we would get the worst possible attitude from the person who initially helped us. I saw my mother on Friday September 6th 2014 and she mentioned that when we presented her with the car on Sunday she could see under the car hood and the hood wasnt straight it was lopsided. She said she could see the inner workings and some lights. She also mentioned there was some shaking during stopping but I thought that it wasnt major. Her former Jeep is a 98 Cherokee so I thought the feel of a Cherokee and a Compass would be different so we did not take the car back to Ourisman for a refund on September 6th.) I think Ourisman must work on after sales service. (Mr. Daniel must have his salespersons follow up and treat all customers with respect whether the customer is there in person or on the telephone.) There has been not even a quick phone call within the past 2 weeks to ask how the car is driving.........sad. Even a waiter/waitress will come back to your table within 30 minutes at a restaurant and ask if everything is ok. This is a nightmare and one I pray will soon be over. This car is a lemon. This after sales service is the most unprofessional I have experienced anywhere. I can not wholeheartedly recommended this dealership to any family and/or friends.

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TH

The Canine Class

I had my worst car buying experience ever here. I was basically accused of being a thief. I agreed upon a price before driving 3.5 hours. I came with my own financing through Navy Federal Credit Union, a reputable institution, and $3000 in cash. after a short test drive, they presented me with a credit application. They told me by law I had to fill out at least 5 lines of the credit application so they can run my credit to verify my identity. I immediately picked up my phone to research and found that false in the state of Maryland, and some other shady dealerships had been attempting the same scheme. They put up no argument and we progressed further through the paperwork. I have financed 3 vehicles through NFCU, all with the same process, and have never had this done to me. common practice is to be pre approved or conditionally approved through your credit union. the condition of the approval is the buyers order from the dealership. once they write up a buyers order and fax it to the dealership, paperwork is signed and the check is dispersed. Their sales manager Justin Chenoweth told me that was unacceptable. I could not leave the dealership without payment in full on the spot. here is the kicker, unless I went through their financing. Justin wanted to run my credit for financing through them to purchase the vehicle. I called my bank and they asked if they would accept a letter of approval. Justin said no. Justin said they had had problems with the funds being dispersed from the bank. I proceeded to tell him that once the bank has approved the funds, that is between them and the bank. It has nothing to do with me. Trish, the Navy Federal representative, said she believed they had done business with them before and this has never been a problem. she could not believe that they wouldnt accept my form of payment especially with so much cash being presented. these kind of strong arm tactics should be unacceptable illegal! I would not recommend this dealership to any of my friends or family. avoid at all costs.

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JU

Justin Lawson

I purchased from your dealership a 2013 Jeep Wrangler sight unseen, never stepped onto your dealership lot, had it transported to Florida, and until recently had a pretty good experience. I received a survey from Jeep and returned it Completely Satisfied even before the vehicle was transported to me, based on how the transaction was handled up to that point. The vehicle arrived and had less than 1/8th tank of fuel, and the gas light was on. I was a little let down by this but it was not a big deal. I have purchased 20+ brand new vehicles, and never have had them delivered without a full tank of fuel, but like I said this was not a problem. Several times since my purchase I have emailed Daniel Muth, as you can see in the email trail asking about my vehicle registration information. I was told it was being processed. My temp tag expired 4/21. I am now being told that I owe $236.24 more before i can receive my registration. This additional charge is because my current tag was not transferred, instead your title department had a new Florida tag issued to me for an additional $225.00. If my wishes would have been honored, my current tag would have been transferred and there would have been no additional costs for either of us to incur. The $236.24 is not my concern, it is that my wishes were not honored and because of a mistake made on the dealership end, I am told "I can not release the tags until we are paid back for the tags". I emailed the General Sales Manager Levi, and the General Manager Mike Lewis to bring it to their attention, and 6 days later, no response. I sent another email to them and finally was able to get a response. They offered to "compromise" and I only would owe $100.00 for their mistake. I would recommend staying as far away from this dealer as you can. There are plenty of Jeep dealers out there to choose from. You can see their true colors on this incident. They made a mistake and want their customers to pay for them.

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