Universal Auto Group

Reviews 4

DA

David Kamentz

I am not really sure where to begin but I wanted to share my experience with other consumers so they know what to expect when purchasing a vehicle from Universal Auto Group. I guess I’ll start with how I came to know them. I was in the market for a Japanese built luxury vehicle and used multiple websites to look at dealer reviews first. As a member of USAA, I used their car buying service to accomplish this and narrowed down over 100 dealerships to 4 that I felt would be honest and treat me respectfully. As I did so, I noticed Universal Auto Group had 5 stars on every site I looked at and no negative reviews. At first, I was skeptical and thought they could not be from actual customers but after submitting an inquiry on a Mercedes, I realized that everything that was written about them was true. Aside from receiving a prompt response stating that they would honor the USAA pricing, they also offered to assist me with selecting a vehicle to fit my needs. As I stated, I was in the market for a Japanese luxury vehicle but one visit to their showroom convinced me that I needed to consider a Mercedes. All of their vehicles are pre-owned and some have a history of being involved in an incident but these are also priced accordingly. After test driving the vehicle I was most interested in, I left their showroom without purchasing it because I wanted to do some independent research and ensure I was getting the very best deal for the money I was spending. That night, I located another Mercedes from another dealership and decided to evaluate their vehicle as well. It came from a Mercedes dealership but was not nearly as nice as the one at Universal Auto Group. Although it was the same model, it lacked package 1 and package 2 and was priced higher than the vehicle I drove. I was offered to take the vehicle for the day and did so. It rode differently in that the person that leased it did not take very good care of it. The vehicles at Universal Auto Group became the standard by which I measured all other vehicles against. I would evaluate if they were as good for the money I was spending. Finally, I decided to purchase the vehicle from UAG and contacted them to let them know. The entire staff at UAG is the absolute best and I am fortunate to have interacted with all of them. The father, Abby Sarraf, and son, Sean Sarraf, are true gentlemen in every sense of the word. They made sure that I did not feel pressured and let the cars sell themselves. On my test drive, every option was explained to me and even after I purchased the vehicle, Sean spent time explaining everything to my wife. This was the best car buying experience I have ever had and I can’t thank Sean enough for making it this way. He even offered to provide contacts for regular maintenance, repairs, parts, etc… at a discounted price because he felt it was an important part of establishing a customer relationship beyond the purchase. I would not only recommend them but would suggest that everyone that is in the market for a vehicle should visit them whether they are considering a Mercedes or not. Although they go above what is necessary to sell a vehicle, I truly appreciate the manner in which they treated us and it felt awesome to thank them by purchasing a car from them. I wish them success in their business because they truly deserve and have earned it.

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CH

Chi Okorie

Sean! Sean! Sean! Amazing is the ONE word i have for this dude and this dealer in general. Mind you, i dont know this guy from adam neither did anyone refer him to me, so this experience is as real as it gets. I had gone to 2 dealerships looking for my car but got the usual treatment for highly priced cars and dealers trying to get you to buy something else. I stumbled over Universal auto group and was a bit skeptical but with my first contact with Sean, he wasnt pushy but seemed to provide me more of a direction (big difference!). After praying about it, i was convinced to just go check out the car. Within 5 minutes of talking to Sean, i knew that my search was over! He was very courteous, respectful and polite. He even went above and beyond in emailing me a buyers order and carfax report even before i got there and directed me to use my credit union for financing (something i didnt even think about). i met his dad the next day and it was the same mannerism. Geez, we need more people like this in this world! Good, kind-hearted people who Yes, they want to make a living but not at the expense of being dishonest and put the welfare of others first. If he didnt mention his fiancee, i would have hooked him up with my sis-in-law (just kidding but thats the level of genuineness i saw in this guy). Thank you so much Sean, please if anyone needs to talk to a customer about a review, i will be more than happy to speak to them! Holla at your dad and tell him i said he has done an excellent job with his shop and in bringing you up -:) I think you guys should have a rock and roll customer appreciation party in the summer out on a deck...finger food and a rock and roll band/music to keep costs down. Customers should bring friends and it will be a bunch of Mercedes parked outside, take pics and expand more of your customer base. You guys are different so you should think differently. Wild idea? Yes but thats what draws people to a unique business..

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CU

Curtis P

After an exhaustive search for months, I found an excellent deal on the exact car I was looking for at Universal. In my case, it required an expensive leap of faith in the form of a one-way ticket to Maryland from the northeast to buy the car, but it was well worth it. Like most people, I was very skeptical of the description of the car being in "excellent condition" prior to arriving. However, Sean was completely accurate. The car was/is immaculate and the drive home (500 miles) couldnt have been smoother or more fun. It was a great way to get familiar with the new car and all its functions. Ive been driving it for about a month (1000 miles) since I bought it and there are no issues whatsoever. The dealership is very small in size and somewhat hidden, but its a true diamond in the rough when it comes to european cars. It epitomizes quality over quantity in terms of car lots. The various Mercedes and BMWs I saw in person when I was finalizing my purchase were all in pristine condition. I will definitely look there again in the future and recommend other friends/family that dont mind the trip to Maryland to buy a car. In my case, the cost savings on the hard to find vehicle I was looking for more than justified the travel. For one day of travel and a few hundred dollars in airfare, it saved me $5k+ in comparison to my local authorized Mercedes dealership.

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NI

Nino DeRosa

When using the words quality, class, and elite. I am not just describing the Mercedes vehicles you get at Universal Group I am also describing the Sarraf family that owns the business. They will do their best to make the purchase process as smooth as possible. Buying a vehicle can be stressful and drawn out but this will not be the case at Universal Auto Group. You will be educated and given the opportunity to look at their elite selection without nagging or pressure. I suggest you do some homework on your vehicles look at other dealerships because I promise they will go toe to toe with any place in VA, MD and DC. They stand by each vehicle they have and they go the extra mile even after you made the purchase. I have stayed in contact with Sean and Amir since my purchase and they are genuine and great people. Checking in making sure that I am completely satisfied with my vehicle. The Sarraf family are business owners that arent looking to make a sale but instead they want to invest in a life long partnership with each vehicle they sell. I will be sure to go back and make another purchase with them when the time is right. Honesty, Respect and Integrity those words are not used with car dealerships but with Universal Auto Group those are the only words that come to mind.

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