Advance Auto Parts

Reviews 16

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Joseph Pogacar

My battery was dead. I called, they said come on down. I got there and there were two guys in AAP shirts smoking directly outside the door. No problem. The kid at the register looked like the last bong hit had worn off. He handed me the keyboard to enter my information... Ok, no problem. He charged me 150 for a battery that was supposed to cost 130. When I asked why the extra 20 bucks, he told me that Id get that back when I brought in the old battery. ...but I had come in to have them install the battery. When I pointed this out, he told me it was just him and one other guy working. He didnt have time to do it but I could come back tomorrow. There were no other customers. When I pointed at his two workers still smoking outside, he said they didnt have the TWENTY MINUTES needed to install my battery. I had some choice words. For the record, the guys at the Advance Auto Parts on Shelburne road replaced my battery in 5 minutes. There were only two of them working. And they were nice. Props to them. Shame on the deadbeats at the Williston Location.

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Debra Goodeyon

Horrible customer service from a "Charles". Was more interested in looking at his watch than helping. Wouldnt cancel my online order and stated inaccuracies about online ordering This is my second poor experience. I will not be back and I would not recommend. Ill agree with another reviewer that the Shelburne location is helpful and will at least treat you with respect. Update: I called Corporate. They were unhappy about my experience and they themselves called the manager "Paul", who said his employees would never behave like that, but did apologize for their behavior. I guess he doesnt know his employees very well.

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Virginia Monaghan

Was driving in the area & my oil light came on. Checked google maps & it brought me here. Normal auto parts. Bought oil & they let me borrow a funnel to put the oil in, instead of buying one which was awesome. Because I had taken all auto maintenance things out of my vehicle for the trip (stupid I know - but I had just checked everything before leaving so I thought I would be safe - didnt think about the road trip home check & this is when it occurred)

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Douglas Lee

If you like being mocked for your purchase by the cashier as you exit the store, you will love it here. "Good luck with those wiper blades in Vermont" the other cashier said with a smirk as i was exiting. Well, if you were concerned with my wiper purchase, I would have appreciated it if you gave me some friendly suggestions. I have lots of other auto parts retailers to go to...

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Diane Beland

Just called to see if they carried snap on side view mirror extensions. I asked if she could tell me if they would fit a particular car. She said "No". That I needed to drive down there to see. Thank you!!!!

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thomas soutiere

As an employee of advance auto in Va beach va I found this store staff unhelpful and I wasnt greeted as I walked in the store when I asked for my team members discount igot perks reward and no team member

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shawn stevens

Their customer service is ok depending on whos working and they dont always have the power I need usually they have to order it other than that I liked it

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Daniel Pickering

Kept getting hung up on because the lady didnt know what tool I was looking for. Not impressed. Seems like they dont know what they are talking about.

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David Lang

The discounts for purchasing online are fantastic. They stock a fair variety of parts and are always helpful.

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George Elliott

Service reps helped me on oil change advice, I got my K & N filter cleaner from them

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Todd Kincaid

Great help dealing with a leaking battery and installing a new one.

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Glyn Wilkinson

All the parts that I need and close by.

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Jonathan Dennis

Theyve always had the part I needed

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Tanya Aube

I get all my vehicle needs here

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Pamela Robenstein

Very helpful

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Joseph Robar

Rude

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