AutoZone

Category:	Auto Parts Store
Address:	68 Pearl St, Essex Junction, VT 05452, USA
Phone:	+1 802-879-1621
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8:30AM–8PM

Location

Photos 6

Reviews 17

A Private User

I have also never experienced such horrendous customer service... While perfect for cleaning supplies, and automotive consumables... dont expect a level of competency much beyond that from the majority of their employees. And certainly do not ask them to do anything that might take them away from leaning on the counter chatting amongst themselves... Such an imposition will result in the most unhelpful, rude behavior. Do yourself a favor if buying parts in Essex, head over to Bond, their hours may not be as convenient, but youre guaranteed polite, knowledgable service.

william butterfield

These guys were just great! So very efficient. They do not condescend if it is obvious your knowledge of cars is limited..I give them a 5 without hesitation. There apparently are some different folks there than were 4 years ago because I just read a very unfavorable review and I cannot believe that person was referring to the crew I dealt with. Mike was outside with me checking my car when I had a problem and not once did I see anyone goofing off and or leaning up against the counter with nothing to do.

john duda

Worse experience Ive had anywhere. I payed for merchandise and they state they cant give it to me because they lost it. They have told me 3 times to go back to the store to deal with Manager Will. Specifically Bree. They are very unprofessional and dont care that Ive wasted over a hour and a half trying to receive a part. Whoever the manager Will is. Please, please train your staff or have them treat their customers right.

Nick Kedzierski

The staff is usually helpful and generally more knowledgeable than just relying on what the computer tells them. The only thing I dont like is that they have to push the sale stuff at the counter. I have enough shop towels, I dont need more hand cleaner, and I dont want the "race fuel" additive. Thats not this particular store though. Theyre required to push that stuff.

Karissa Macomber

Just called looking for some lug nuts. The guy cut me off mid sentence said "your going to have to wait" then proceeded to put me on hold for 5min. Then gets back on the phone and his overall tone was that he didnt want to bother with helping me. He even sighed a couple times. I have never experienced such rude demenior from an auto part store employee over the phone.

Shawn Murphy

Flat out lied to, the manager (Jack, I believe) opened a part in store and now I cant return it. It doesnt fit any of 6 different sized socket wrenches ,despite 4 of them being ones from autozone themselves AND asking him to make sure it wasnt a weird size. I will never do business here again and I will absolutely be contacting the BBB to report this shady business.

Gene Gagne

I like how the employees seem knowledgeable and are willing to actually crack open a book to find you a part. Other unnamed chain stores cant seem to figure out anything not in their computer. Fair prices on most things too.

Dave Girr

The staff was incredibly unprofessional towards each other, horse laying in the store and being rude to each other. WTF AutoZone. Store gets 5 stars, staff gets -1. Averaging out to 2 stars.

Chris Bessette

Very knowledgeable staff and I have known the manager jack for a very long. I started dealing with Jack when he was at advance auto. Thank again jack for having a very knowledgeable staff!

James Cardillo

The staff is helpful and knowledgeable. The store is clean and organized.

Jake Hennekey

Friendly and helpful staff. Decently stocked or will order it for you.

Jolly Cow

Friendly, knowledgeable help, reasonable prices.

Shannon Fortin

They go above and beyond to help customers

Ryan Gates

Good selection, the staff was friendly

Bill Patton

Always have what Im looking for.