Outdoor Gear Exchange

Related:	boot barn stockton
Related:	hertz car sales schaumburg
Category:	Outdoor Sports Store
Address:	37 Church St, Burlington, VT 05401, USA
Phone:	+1 802-860-0190
Site:	gearx.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 100

Reviews 9

Mary Landon

I was recently (11/9/13) at OGE to shop for cross-country ski gear. The first thing I noticed downstairs was the lack of sales help. There were lots of customers, but no one was near the skis to say "hi, may I help you?" I walked around the downstairs looking for 5 minutes and finally found a girl who could help, but in order to help me, she had to leave her post at the Consignment Area. That was nice of her. With all due respect to her efforts, this employee did not know much about "how to sell equipment to an interested customer (who wants to shop locally) and who has money to spend." She asked the help of several other young employees and they really didnt impress me with their ability to size my skis or my poles. They didnt seem interested in helping me, a customer. It was a disappointing experience. The tech guy somewhat redeemed my experience by installing my bindings while I waited. I am an active 55-year-old woman with silvery hair. I was dressed well and wanted to support this local store. I traveled 35 minutes to shop there. I felt surrounded by hipsters who didnt really know the merchandise and neither did they know how to cater to a customer interested in buying a ski package. There was so little actual conversation or sharing of information. I like the idea of this store, but they could work on their people skills for customers over 30. We (those of us over 30) are a large population, many of us with the incomes to afford the outdoor toys at OGE.

Spiros Mavrudis

I bought a $50 tent on consignment sale on 11/13/16. Then. I bought a hiking backpack, socks, sleeping bag and a consignment REI Taj tent for a grand total of $250 12/06/16. Last week, I bought a tent advertised in good condition, only to find that the tent was missing pieces and was a completely different tent then was advertised on the label. I came back the next day, scouring the consignment area for a new tent. The tent I chose had three different tags with three different prices. I went to the register to inquiry about the price; the employee told me that the tent was probably three hundred dollars,despite the three hundred dollar price tag being different then name of the tent labeled "tarp tent". A couple of hours later, a store employee approached me at the bus stop to inform me that I was banned from the store for switching tags. His demeanor was of a wannabe San Francisco native with an embarrassing audacious and apathetic tone, as if his brick and mortar store was busy....I just wanted to buy a tent...what happened to this store...excuse my unedited &purposely lazy grammar &sentence structure

Dan Moore

OGE is my go-to for anything second-hand, any outerwear, or off-the-shelf items. They even do great work with replacing busted zippers, or small malfunctions on tents, backpacks, etc. Having said that, their bike department is pretty weak. I rolled the dice and bought a new mtn bike there because I wanted to support them and have since been disappointed at several turns. The bike was put together haphazardly, and over the course of the first few rides I had to re-visit the store 3x, each time only fixing a small part of a mess of problems. The shock had been built incorrectly (twice), the pivots were loose, headset was loose, and when then they offered to compensate me for my trouble, they set my tires up tubeless... and in do so destroyed the valve core so the tire never held air. Im out on the service dept. at GearX. Ill bring my broken zippers, but never again with bikes. Three stars is a bit harsh, but the bike costs a lot more than any tent or sleeping bag Ive purchased here so I dont think its unwarranted.

Dan 1302

One of the best customer experiences Ive ever had! This vendor was courteous, prompt and very professional on every level, from shipping to follow-up! A++++++++!!! I ordered a new Kelty tent from them off of Amazon. On my first camping trip a seam tore on the rain fly, it was totally manufacturer related. Anyway, as soon as I contacted GearX about it they immediately followed up with a email response expressing a caring customer first professional attitude. They promptly sent me a paid shipping label and refunded my purchase. Im from now on considering myself a GearX patron, because I plan to shop there in the future no question about it!

Jonathan Billings

Just bought a Reid Hercules fat bike from OGE .. great transaction! When I called to clarify what size they had in stock, they offered to put the one in my size on hold for a day so I could drive down to see it. When I arrived, it was waiting for me - and they let me test drive it. The staff was helpful and knowledgeable and fun. No hassle, no pressure, no up sell, just lots of straightforward answers and insights. Their sale price was the lowest Id seen for this bike online, so that was a bonus that sealed the deal. It was a pleasure to do business with OGE. They have a surprising variety of bikes - dont overlook Outdoor Gear Exchange.

Audrey Mattei

Awesome!! So helpful. Good selection, good sales, and some original prices better than others! Doug was very helpful finding everything I needed and having to go in the back multiple times for just the right helmet. Jacob did a great job picking just the ski boots I needed and the man who did the boot-ski adjustment was great (didnt catch his name though). Also was able to get 10% off the total since I bought everything for this season there! Good prices and lots of consignment clothing/jackets, etc too. This is definitely a place to shop for skiing equipment and I know Ill be back for more when the time comes. Thanks so much!!

Connor Smith

Only ever gone for the bike shop but I love the vibe of the rest of the store. It has everything outdoor related. The bike shop I think is one of the best in town. I demoed several of their bikes before buying a new full sus there. The mechanics know what theyre doing and arent afraid to explain how things work so you can do it yourself. All repairs and work is done incredibly fast. I even had a new set of wheels built here and I couldnt be happier with them. Chris is my go to mechanic in this department, but everyone here Ive dealt with (for the most part) is great.

Christopher Charles

Just called to ask some general questions and was met with nothing but a rude, condescending and very short customer service representative. A male who Im sure is all of 18 years old got on the phone and acted bothered from the start. You guys should really employ people who enjoy the outdoors and enjoy talking about the outdoors. Was plannig on making a trip from NY to purchase some items but now will just order online or go somewhere else. Totally horrible experience without even walking through the door! Completely stunned and awed at the incompetence and rudeness!

Zack Borst

Staff is awesome and they seem to have everything you could ever want. I went in looking for a very specific travel bag and sure enough they had it. The customers are also gear smart because I was walking around with the bag contemplating whether to spring for it and a guy who was shopping saw the bag and convinced me it was worth the money. Prices are very competitive and I actually saved money over Amazon on my last purchase. Plus, local business that does good things for the community. Just go there, spend some money, look smart, support the local economy.