Field & Stream

Category:	Outdoor Sports Store
Address:	1501 Sentinel Dr Ste B, Chesapeake, VA 23320, USA
Phone:	+1 757-962-7108
Site:	stores.fieldandstreamshop.com
Rating:	3.4
Working:	9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 10AM–8PM

Location

Photos 88

Reviews 6

Chelsea Kelly

This is going to long so I apologize but it was beyond the most frustrating visit I have ever experienced at this store. Went in to purchase a specific crossbow scope and we had already noticed that there wasnt any in the glass case. Richard (the employee working) said well maybe they have some at the counter in the back. Which we responded why would we go to the fire arm desk to purchase a CROSSBOW scope? Nope wasnt wanting to assist us and basically gave us the run around. We go back and check (which obviously it wasnt) and return to the counter. Now we want to have it ordered so we can use the sale that was going on. He specifically said "I dont know how" ....obvious lack in training. So now we have to go to the front counter and have them help us order it. (We had multiple promos and coupons to use so we wanted to make sure we used them all as this was an expensive scope) Pursia was an absolute doll who assisted us and everything was going smoothly until the online promo was working. Which I understand programs can have issues no biggie lets find a solution for it seeing as this offer was for today only. She asked the manager Dean to come back and help us, he told her to use the freaking LIVE CHAT!! Coming from a girl who had worked retail and managed multiple stores, this was by far the most frustrating part of this whole experience. If you have a bloody employee who is asking for help for the 2nd time you go and help them! That way it can be a learning experience on what to do the next time around should the situation arise. Now not only is the live chat taking forever they werent making any sense. Now Im getting frustrated not at Pursia but the fact Dean couldnt take 5 minutes to come up and help us. Fed up I ask her to call him again and have him come up front. Now enter Schyler who was amaze balls and handled it in less than a minute. Seems to me employees have lack of training on not only how to use the store system but also in product knowledge. Employees who are well trained make for happy customers. What should have been a quick 30 minutes turned to over an hour dealing with everything. Kudos to Pursia and Schyler for being the real MVPs.

Terry Huss

In early July I purchased a dozen arrows on a weekday at approximately 10:30 am. Spent 45 minutes and three trips to the front checkout counters seeking assistance to have someone cut the arrows to length and inserts installed. At 11:20 am an associate showed up in the archery section and asked, "what do you want"? I explained to the associate that I would like the arrows cut to 28 3/4 inches and the inserts installed with glue. All pretty standard in most archery departments or archery stores. Sixty-five minutes later after handing the two boxes of arrows to the associate I received the arrows back with not one comment from the associate. After spending two hours plus finding the arrows, repeatedly asking for service assistance, then an associate taking over a hour to perform what should have been a 15 minute task, I left the store in disgust. Fast forward almost a month and the first thing I notice when I removed the cut arrows from their packages is that I have one dozen arrows that are of different lengths. The 12 arrows measured from 28 7/16 to 28 13/16 inches. I did find two of the arrows that measured correctly. With only being meant for target use I installed target points and put the arrows to use starting August 1, 2017. On the first flight of a dozen arrows into an archery target three inserts with target points came out of the arrows. Within 3 days I had 8 of 12 installed arrow inserts come loose from the arrow shafts. I was able to extract three inserts with points out of the target and upon examination I could see evidence of a very tiny glue spot on each of the three inserts. My initial thought was to bring the dozen arrows back to the store today, but after five seconds of thought, I decided what was the purpose of returning to the store. You did not do anything correctly when I initially spent two plus hours waiting, what makes me think this visit would be any different! In fact, I doubt if I will every return to this particular store for any of my sporting needs.

lucas elam

Got a 20% of single item coupon with a disclaimer some exclusions apply. Tried to find in the email what was excluded. Nothing in the email youve got to go to the store to find out. Stopped in on my way home from work to see if it would work for a rifle a wanted. No surprise it doesnt work. I expected that and am fine with it. While I was there I shopped around and found a good deal on a rangefinder I like. Asked the employee behind the counter If the discount applied he said yes it does. Went home and thought it over and decided to get it. Drove all the way back to get it only to be told that it did not work. They have a list of thirty plus brands that do not apply. Kept my cool and asked if the manager could do anything since I did drive all the way back to get it after being told the discount applied. Nope. Manager didnt even care. I will not be back for anything!!!!

Donutask

I came in looking for hiking boots and a day pack. The customer service was beyond what I expected. The guys name is Chuck, and he showed me a few options for boots and told me exactly what I need for the type of hiking trip I am going on. He didnt just simply point out things and leave. He opened the boxes for me, untied the shoes, and explained everything about the shoes. He also recommended some moisture wicking socks that reduce odor. He then passed me off to Megan to help me find a daypack. She was helpful as well, and showed me many options. I highly recommend this place, if you need help, please ask because you might find out more than you thought you knew!

usmcdoc14

Just go to bass pro. Once you get past the new shiny of it you see the selection is less, prices are the same or higher and unless there is a killer sale on something I see no point in going. They dont price match ammo (Bass Pro price match, not some random online site) and they dont offer a Mil/LEO discount (Bass Pro does, even if it is only half of the month). The gun counter dude was more interested in showing some housewife his "tactical" moves with a shotgun for home defense instead of a customer wanting to buy a couple grand in rifles and told him he would like to before he went on his little room clearing demo. Go there if your bored.

Victoria Leezer

Subpar customer service. Visited on a Friday afternoon looking to purchase hiking boots. Not a busy day at all. Found two pair of interest and tried them on. I needed a bigger size in the one but no one was around to ask. Hit the button for service and took nearly ten minutes to have someone ask if I needed help, well that would be why I pushed the button. "Let me get someone to help", really?? Then only to be told our full stock is on the shelf, if its not there we dont have it. WOW... didnt offer to check another store?!