Cold Stone Creamery

Category:	Ice Cream Shop
Address:	2126 Highland Dr, Salt Lake City, UT 84106, USA
Phone:	+1 801-485-1203
Site:	coldstonecreamery.com
Rating:	3.8
Working:	12–9PM 12–9PM 12–9PM 12–9PM 12–10PM 12–10PM 12–9PM

Location

Photos 79

Reviews 29

Knut Lindsley

Clearly the novel process of preparing sweets as they do is intriguing. But the way the store is laid out and the way that the staff greet customers makes me feel like Im just in another chain restaurant. You will only keep us enthralled if your staff were more engaged. Lets have employees who greet the customers with more than have levels of excitement and not disdain. Furthermore having only one employee at the counter when there are long lines of people waiting for their treat diminishes the joy of the entire process. If you do not improve these processes the novelty of your preparation process will quickly wear off. Youd benefit from some type of profit sharing regard with your employees (Google it).

Kali Cochran

The staff was very friendly and the store was clean. I always love the selection of ice cream at Cold Stone and the smell of freshly cooked waffle cones! It is a convenient location to get lunch or dinner and then desert here! I attended their grand opening and they had tons of activities for kids and free ice cream! It was a fun "party" to welcome the store to the community! I have been here a few times since, and they have yet to disappoint! The cake batter ice cream is the best!!

Parker Terry

Its a Saturday night and me and my buddy walk in at 9:53. Keep in mind they close at 10. Sure there was a bit of a line but Blair yells to us that they are closed as soon as we walk in. I ignored him because I want some ice cream and its not even 10:00 yet. They still served me and I asked for a cone three times. Get this: they put it into a cup haha! First-world problems? Very much so. Terrible customer service? Even more so.

Alec Down

The staff werent particularly friendly—one even scowled at me because I dared to ask if he would wipe down the table so my family and I could sit. The service was pretty slow, and the floors were nasty dirty! But the ice cream is always pretty decent at Coldstone.

Angelica Aguilar

Great service. I ordered the gummy bears on the side of my ice cream for my toddler and they were very generous. Also, they give parking validation if you park in the underground parking. Bathroom was clean and spacious.

Midori Okamura

Cute and quaint, perfect location for an after dinner treat. Parking is little difficult considering that the only free parking is a small lot, but most restaurants do validate for the underground parking.

Andrew Mascetti

The ice cream was good but it took forever. There were only 2 people ahead of me and it took like 15 minutes. I got the Oreo Overload but replaced the vanilla with banana ice cream. Really good combo

ascalon132

Only ice cream place i enjoy going to. Underground parking, which Cold Stone, will validate makes it very convenient too.

Nikki Bailey

There was a crew of two girls, they where great with customer service and even tried to sing a cold stone song.

Dan Bartleson

Location is dirty, AC is broken and the staff doesnt know what they are doing. How hard is it to make a shake?

Mike Passey

Busy on Friday night, there were 2 workers & 30 customers. We didnt want to wait, so we left.

hailee nelson

Easy in and out, I dont think people know its there, or maybe theyre avoiding construction

jessica powell

Everytime we go here, I see the same woman. She is so sweet and nice. Love the service!