AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	2153 S 700 E, Salt Lake City, UT 84106, USA
Phone:	+1 801-478-0380
Site:	att.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 12–5PM

Location

Photos 21

Reviews 14

Jared Jake

Ive been a customer for many years now and have had great service from other stores. Im very disappointed in the way the sales rep. handled my business. I felt he was only there to convince me an upgrade was the only solution. I came in with a broken phone (Galaxy S4)and was told it could be fixed within a couple hours. After a few hours I came back and was told they needed a specific part and they would order it. I was told by this sales rep. it would only take a few days to arrive and I would have a fixed phone by the end of the week. I ended up upgrading but still wanted my old phone repaired. I gave them almost 2 weeks to order the necessary parts and fix my phone. When I came back in they said they still didnt have the part. I was shocked when they said they couldnt do anything for me and gave me back a phone that was completely taken apart. Needless to say I was mad that nothing was done for me after I already bought a phone and even gave the store sufficient time to repair my phone. There were a lot of empty promises given and absolutely nothing was done after I had given AT&T my money.

Chloe L

Went to activate my phone. Jeremy is a really nice guy. I hope he helped me instead of the guy named Aniton. He seemed not really wanting to help me so that I had to suggest first if hes going to. What really frustrated me was that when he needed to look up something on my phone to activate it, and he just picked up my phone without asking. I had no idea what hes doing and was a little embarrassed so had to ask him what hes doing. Please say something if you need to look up something on my phone. Its a very personal obejct. Also when he was inserting the simcard on, he spinned my brand new phone on the table when it didnt have cover on it. So I told him I am going to do it instead and I did it by myself. It was super annoying. I actually had a feeling from the beginning not wanting to get helped by him because he really didnt seem wanting to give customer service. But he was the only one in the front. I would rather go to a different location.

Andiferous Dicifer

Should be no stars walked in Guy was awesome greeted me right away then when I explained what was going on with the problems on my phone he basically talked on the counter said look your SIM card looks good really didnt get the whole story about how all these other people were calling my phone dialing a different number so I have not receive any calls the outgoing calls are very staticky and other people cant really hear me and he basically asked me if I wanted to purchase a warranty and I thought it said isnt this warranty my boss made appointment and told me to come down here this is a company phone home we have tons of phones and quite frankly Im thinking about changing service providers just because of this incident I mean good Lord what service I mean, customer service cant be dead and then the technology people sell what it doesnt work properly got to get it fixed every month anyways my rant and rave is done enjoy

Stacy Kightlinger

Sales man lied to me, said I was getting a "free" gift (ipad mini) with the phone I was upgrading on one of my lines. He said I didnt have to activate it and I could do whatever I want with it. (I have witnsesses to this) Then when checking out I asked why he was scanning the ipad and not just the phone, he said it was to take it out of their inventory. That was a big fat lie, he was adding another line to my account, raising my already enormous phone bill by $50, and now I have to pay $150 to get rid of that line. The store manager acted all apologetic but in the end he did absolutely nothing to help me. So Merry Christmas to me, they wont help, wont admit they lied and I have to come up with $150 or pay for this line for 2 years! As soon as I can get rid of AT&T I will and this store is the reason! If you go there dont believe what Demetri says.

Jesse Green

Go in to get a Sim because phone stores offer two objects of value Sim cards and phones. The rep informs me they are out of Sim cards. Which is sad to say the least. Thats fine. He them strums through the apps looking for something would somehow eat all of an lte connection or terminate it completely. Reboots the phone. This is where it gets good. He then proceeded to swipe the home screen to confirm data was restored and fast which was in itself laughable. Not having time to stifle more laughter I walked out in search of a store that has good people that know about the speedest app

ALAN REILLY

I stopped in here needing a 12 volt charger in an emergency because mine stopped working. I simply just wanted a charger and be on my way but the pushy sales rep thought it was his perfect opportunity to try to make small talk with me and sway me to leave Verizon Wireless and sign a contract with them! I told him I was under a contract with Verizon Wireless and he insisted that I could leave them and get service with AT&T. What part of no did this guy not understand? I dont like pushy salesmen! Theyre nothing but wolves looking to feed on innocent sheep.

B.R. Lindner

Demitri, the rep who assisted me was phenomenal. He patiently walked me through all of my options and the benefits of each. He answered all of my questions and asked me some to make sure that I left with the best possible iPhone and case to fit my needs and lifestyle. I cannot praise him enough for the amazing service I got the other day. My new phone is perfect because of his help and I absolutely love it. Congrats on a job well done.

Jared Hand

I have social anxiety and I wanted to get a new service provider after having disagreements with Kroger i wireless for my new phone. Daraell (i think thats how you spell his name) was very kind and helpful and put up with my dumb questions, he even handles angry scary customers very well too and manages to resolve their problem. 10/10 very good service

Aaron Orosz

While I was with att I loved it. I had a great experience with everyone I came in contact with. Att is good phone service for month to month. But I left because I wanted to be on Google fi. So am AMD its way awesome!!!

Sam Owen

These folks are amazing. Its my AT&T store of choice. They are effective and handle issues quickly and effectively. Demitri in particular has been helpful, knowledgeable, and personable. Thanks 700 E crew.

Paul Kellogg

The technician was very helpful in educating me about the new Sim cards, getting me one for free, and sending me on my way.

Jason Thorkelson

Sales rep vanished after credit card swipe. However, his co-workers filled in and were a great help. Do business with Seth.

Matthew Foulks

Saved me $400 by quickly fixing a phone issue that seemed like required me getting a new phone. Super helpful

Prathap Velavaluri Sekhar

busiest store, dont go unless if u really want to do some serious business.