Sprint Store

Category:	Cell Phone Store
Address:	9290 Village Shop Dr, Sandy, UT 84094, USA
Phone:	+1 801-727-1600
Site:	storelocator.sprint.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM Closed

Location

Photos 6

Reviews 30

Aaron Carter

Stay away from this store if your military. Unfortunately BrightStar wireless has been a pain in the ass to work with and would not recommend them to anyone. Im old fashion in the sense if someone says they are going to do something they better damn do it. Im in the military and was picking up some new phones in between PCSing (moving), well a employee their told me that I would be able to use a Iphone 6 until my wifes Iphone 6+ came in, which is find, but guess what? that individual did not overnight the phone so the phone didnt come in on time.Me being on a tight schedule and needing to get to my next base, I ask what they could do for me? "Oh sorry your just going to have to live with the Iphone 6 even though we continue to charge you for a Iphone 6 plus. Over the course of three weeks of them lying to me and Sprints call center, telling me they would ship the phone which they still havent, its kind of sad really that they would be so inconsiderate with my situation. Being that they failed to uphold there end of the deal. Since they are a third party company, selling their phones using sprints network I tried to call Sprint customer service well they really cant do anything for me because of the third party crap. Long story short if I were you find a no kidding sprint store and shop that way. Almost four weeks later still no phone, its pathetic! terrible customer service on Brightstar wireless part.

Jenica Schulz

I walked into this store about a quarter to 8pm, unaware that the store closed in just 15 minutes. I was already annoyed from the day since I was there to buy a new phone after mine had dropped and broken completely. Zach, the floor lead was working with another customer, but still kindly greeted me and said he would be right with me. I told him I had seen a special on the Samsung s7 Edge online, but wasnt sure if it would pertain to me since I was already a customer. Not only did Zach stay over an hour after the store closed to help me get my new phone set up, but he also helped me open a new account, worked relentlessly on finding me every deal he could find, ended up saving me over $400 on phone and accessories, then made my new contract $10 cheaper than my old one! I have never ever experienced this level of customer service with a phone carrier ever in my life. This guy needs a raise and recognition by the way he treats his customers. I left the store extremely thankful for his help and he didnt seem even a little off put that I had kept him from going home over an hour past the end of his shift. Thanks Sprint, and thanks Zach!

Preston Hall

I highly recommend never going to this location. Save yourself some time and money and go to a corporate location. Since this company is a third party affiliate and NOT a Sprint company, they are limited on what they can do to help you. Their employees are untrained and straight out of high school. It has costed me a lot time and money trying to work with these people.

Floyd Black

I have struggled with cell phones and cell phone service since moving here in 2011. A few months ago I met Arturo at the Sprint store in Quarry Bend and just recently I purchased a new phone from Arturo and Sprint. What a refreshing addition to my life. Arturo is an incredible resource to have on you side. I highly recommend Arturo and Sprint. Floyd Black

Myrna Smith

Darrell served me with honesty and knowledge. He explained the plans and I felt he cared for me as a customer instead of just another sales to meet a quota. Highly recommend this Sprint store, disliked all the other there stores in the Salt Lake county. But this Store was my best experience. Totally keeping with Sprint.

Shane M

They will say anything to get you to buy accessories. They promised that theyd waive my activation fees for life. Got an e-mail 3 days later telling me that I wasnt eligible because of the t-mobile bill discount. Went back into the store, and they refused to return the accessory I purchased. DONT buy any accessories!!

Tyson Kelsey

Was looking to replace my iPhone 6s. The girl who was helping me looked for a Gold iPhone but didnt have on in inventory. She took the time to call around other stores to locate one. Found one, exchanged my old for it and was treated very well. I would reccomend this store to anyone.

Fernanda Paz

Kayten, was amazing he took the time to help and answer all my questions. He is so friendly, it was a pleasure working with him. I recommend going to him, because he will go out of his way to help as much as possible, thank you for the great customer service!!

Alex Romney

Zack is awesome! He is friendly and super smart when it comes to the services they offer. He went out of his way and called two outside third parties for me to find the best price for my iphone screen. Awesome service! Highly recommend going to him! 10/10

Hannah Delahoussaye

Tom, the new manager here took great care of me!! Great price on service and everyone in the store went to work finding out the best deals for my situation. I highly recommend a trip to this store! 10/10!

Sidney Hewitt

Every time I go in that store Im always treated so well! The staff is really knowledgeable, and always willing to help! The new store manager tom is really great and goes way above and beyond. 6/5 stars!!

Blane Wilkinson

Tom was fantastic. I was having issues with my phone and service. I had called sprint about 5 times on the issue and with in a few minutes he had the problem resolved.

Kelsey Trujillo

Zac was awesome!! Super patient and helpful! I am really happy with the new staff since last I visited the store. We need more Zacs in retail.

Cameron Kopaunik

Okay but T-Mobile is better for a lot of reasons. The guy at the counter we knowledgeable but a little bit creepy and a lot coneseding .

Kimia Mcclellan

Tom was a great help. He was so patient and went through everything for us. I appreciate his help. Very friendly and sweet. Thank you Tom

Daniel Hess

Zach on multiple occasions had provided expert knowledge and skill in providing us with exactly what we needed and were looking for!

John Sowby

The Sprint Rep Darrell answered every question I had about my phone and about my account. Thank You!!!

Bryan Christiansen

Very helpful service. Stayed focused on getting us in and out, while meeting all of our needs.