Apple Chandler Fashion Center

Related:	xhibition store
Category:	Computer Store
Address:	3111 W Chandler Blvd, Chandler, AZ 85226, USA
Phone:	+1 480-636-3900
Site:	apple.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 96

Reviews 5

Qui Filmz

Todays visit to the Apple Store in the Chandler Fashion Mall deserves ZERO stars except for the 5-STAR customer service I received from JULIO. ------ I used to love this place just 3-years ago because it was fresh, clean, full of knowledge, good products and fantastic customer service. Todays visit looked as if all of the things that I liked about this location died WITH Steve Jobs. I was slapped in the face with the smell of "stale breath" upon entering the store. What happened to the cleaning crew. This location is the only store in the Chandler Fashion Mall that smells so horrid. The customer service was non-existent until JULIO noticed me exiting the store shortly after I entered. He wanted to know if anyone had helped me and instructed me to make an appt. with MARIO. Mario was standing in the center of the store, I approached him and asked if I could make an appointment with him, and he rudely said, "SEE THAT LINE? Everyone is waiting for me." I said THANK YOU and proceeded to exit the store again. JULIO saw me exiting again and was too kind in trying to rectify the customer service damage that Mario had given me, but Mario wasnt alone in his exhibition; there were several other employees surrounding him that seemed to be as lost in the store as we were. The store was filled with blue t-shirt employees, all in line to take to Mario. Again, JULIO is the only reason there is a star on this review. Customer Service is important. Unfortunately I just renewed my contract and bought the iPhone 6 on March 5th... 2 years will come and go quickly and I plan on going with it. The APPLE seems to be ROTTING however JULIOS CUSTOMER SERVICE SKILLS are 5-STAR. Its was the best thing about my visit today.

Mike Hadley

Not the best Apple Store in the area... I am always educating the staff of high schoolers how technology works. I applied there several times, they could have hired me! My last experience I went in for tech support on an iPhone. They told me I needed to try another iPhone to rule out software versus hardware issues. I bought another identical phone which my original was under warranty. The new one worked great, now we knew my original iPhone needed to be replaced. I asked if I could keep the new one because we knew it worked well, they said no. I was driving by the Gilbert store and they did a warranty replacement no problem. I went back to Chandler to return the new iPhone. I used an upgrade on my Verizon account to get the second one, for questions they told me to talk to the store across the hall in the mall. That store was a 3rd party retailer. They told me to hike it a few blocks away for an actual Verizon store. I said hold on buddy, people can just call 611 from their phone without making a hike! I had to educate the genius gal helping me how phones and chips work. After 3 weeks of returning the new phone just to rule out a software versus hardware issue on my original phone my Verizon account still hasnt been rest back. This was kind of a waste in my view, but my genius gal though it was a good idea. They are not smart in business either I suppose. Oy... The Gilbert store is much better, I prefer to shop from that store!

Tori Leon

If I could give this review zero stars I would. On Saturday I had made an appointment for 2:30 on Sunday to get my iPhone 5c looked at. I arrived at my appointment 10 minutes late, checked in, and was told that my appointment wasnt until 2:40. So already I was lied to. Still, I should have been served exactly as I arrived. I wasnt. I was told that the wait was going to be 10 minutes. I waited and 10 minutes later I asked if I was ever going to be served. The man told me that they were running behind and I was going to have to wait. Once again I was lied to. I then proceeded to talk to the manager and he ultimately told me to shop around because they were running behind. Why would I shop around for more Apple products if they cant even fix my product thats broken? I was livid. I talked to the manager for 10 minutes and was still not served. The manager then proceeded to retrieve a technician to help another customer that did NOT have an appointment. He walked over to me and said "Look sir! I took your advice and found a technician to help someone!". He did this to spite me. I waited for maybe 5 minutes and was serviced by a polite young lady. The manager was rude, disrespectful, and was unable to run a store. They had 15 "Certified Sales Associates" doing NOTHING and 1 person servicing people. I will NOT be returning to this Apple Store.

Sarah Billings

Went in last month because I was having battery problems with my iPhone 6+. I was a walk in and the wait was a little over an hour. (Saturday during peak times, without an appointment; understandable) they got me into the system quickly and I just shopped around the mall to kill time. I got a text message (the first of three to let me know that my appointment was coming up and to make my way to the Apple Store. I waited roughly 10 minutes, before I was seen at the Genius Bar. Matthew (I think this was his name; tall with dirty blonde curly hair.. Matthew, Michael, something) was extremely attentive when I was telling him what was going on and immediately knew how to assess the problem. My battery was considered "a dud" and it was unusual for my phone to turn off and on at 24%. As I was sitting there, me decided to do a whole unit replacement of my phone and had one out and doing updates, transferring data and pictures, quickly. My original phone started to overheat and almost burned me as I held it. Matthew placed it in a fire safe and I was up and running with my new phone!! Everyone I met was so nice and attentive to my problems! Moral of the story, I know youre having technical difficulties, but as long as youre nice and patient, anybody in retail will be happy to do their best to help you out!!

Chris Long

a little discouraged today had a 1440 appointment for a battery replacement, which ran about 10 minutes late (understandable), was told to return by 1550 to pay and pick up, returned a little early, browsed for a little bit and checked in at 1550. Was told they were running about 10 mins late (understandable again), finally at 1623 i had to inquire again about my phone, i was told to wait next to the headphones for a technician to return, roughly a four minute wait, the technician returns and informs me that, there had been some water damage to the inside of the phone (must have been due to condensation considering my phone has been in a water proof case since day one other than when i put a mophie charger on it), and that they would not be able to guarantee the new battery. All of this is fine with me except for the fact that it took them roughly 40 minutes past the time it was suppose to be finished. The gal asked if i wanted to go ahead and still replace the battery, which i will do at a later date i just didnt have any more available time to spend there. The staff was polite and courteous the whole time, and the kid zone kept my little one and me occupied during the wait, just wish they would inform the client with some closer to actual times and keep us more informed.