The Home Depot

Category:	Home Improvement Store
Address:	535 Lindon Park Dr, Lindon, UT 84042, USA
Phone:	+1 801-226-2353
Site:	homedepot.com
Rating:	4.2
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 7

Fiona F.

Had purchased a bunch of cabinets from Home Depot, the fulfillment was done by the Lindon Home Depot. Only 7 of the 14 showed up on the Saturday delivery and the online purchase said that all were delivered but they were not. I called the Home Depot customer service line and sat on hold for 30 minutes and hung up. I called Lindon Home Depot only to be told they will look into it and call me back. No callback came. Called again a few hours later, once again told we will look into it and call me back. Once again no callback. Called again, and was told that they would transfer me to a Manager, but sat on hold for about 10 minutes before the system said they were closed for the night. Great customer service! NOT! Called Home Depot customer service again closer to 9pm at this point, and finally got someone, they told me that they would look into it and call me back first thing in the morning (Sunday). Waited all day Sunday and got no calls from anyone. Monday morning now, called in to the Lindon Home Depot, and was told that a manager was working on it and they would transfer me over. Once again sat on hold, and the gal came back on the line to say "oh I guess my manager isnt in yet, I will have him call you first thing when he gets in at 8am." Which I said that I better get a call back 8:10. It is now 8:16 that I am writing this, and there has been no phone call back. I am once again calling them, since they havent called me back, and have been put on hold while they figure out what is going on. Supposedly being transferred to a manager, once again. We will see if anyone picks up.

justin caseucare

DO NOT BUY FROM THEM! TERRIBLE!!!! Just purchased a dishwasher from HD and paid upwards $99 to have Baileys logistics install it. During the install they broke a piece of the BRAND NEW hard wood flooring off by setting the leg of the dishwasher on the edge of the wood - causing it to chip a piece off. When the installers finished the kitchen was cluttered with cardboard and plastic bags from the install. They had me sign a everything is fine install paper. No sooner than they left the house and I began cleaning up their mess and I found the damage. i called in to Baileys and HD within 4 minutes of the jokers leaving and was told they will not pay to correct the damage because they have a signed paper. What a bunch of bologna! Im appealing, but unless it can get fixed I would encourage you STRONGLY to NOT BUY ANYTHING from Home Depot and certainly not pay for installation! My floor was less than a month old and is now damaged. Terrible terrible service-- if it gets fixed i will update but for now- BOOO

Spencer Bean

My wife and I went to purchase a washer at the Lindon store. After looking at models, we picked one we liked and left without purchasing. We did research online and found the same model at a lower price at Best Buy. When we went in to take advantage of Home Depots price guarantee (meet and beat the price by 10%), we were told they could only meet the price. We left without purchasing. I tweeted the next day about my experience and was contacted by a customer service rep for Home Depot. Within 4 hours, I received a personal phone call from one of the assistant managers at the Lindon store, apologizing for the confusion and saying that they did, indeed, meet and beat. We went back in, spoke with the assistant manager who had called me, and were happy to see them honor their price match policy and throw in a few other things to make up for the initial confusion. Needless to say, we were very please with the customer service and will be frequenting this Home Depot often.

Tejan Rockwood

Freaking Home depot, man. They entice you with their low price appliances and then screw you over on delivery by delivering the wrong products and not even all of the products that you ordered and then it takes an extra week just to get through to their customer service people and find out what happened to your order only to be told that they were sent the wrong appliances and that you will hear back from them on a new delivery date by the end of the week. Of course you never do so you have to sit on hold again for hours and go through the whole process over and over. Still havent been given a new delivery date on our appliances. Do you know how much it sucks to live without appliances like a fridge for 3 weeks now? Seriously just buy from rc willey. Never had a problem like this with them. The only reason I gave them 2 stars is because the lady who helped us in store was amazing and knew exactly what we needed.

Emily Thomas

The store was large and housed everything you would expect a Home Depot to carry. I found the staff to be knowledgeable and helpful--but rude sometimes. The associate in the plumbing aisles told me compression fittings dont go well with vinyl tubing. I asked what I should do instead, and during his spiel he occasionally paused and gave me an incredulous look like I was some underling who was fresh out of high school(talk about ego complex!). I had also asked another employee where I might find some garden hose quick-connects. In a tone of voice that concluded I was an imbecile for being not even in the vicinity of garden stuff, they told me I should head over to the "garden stuff." Except, I the employee asked me what I was looking for, not me looking for an employee. Im definitely going to the south Orem Home Depot from now on.

Julia McGarr

I bought something online and it said that a confirmation email will be sent to me. I never received a confirmation email. I wanted to cancel my order and decided to create an account to see if I could find my order. After I created my account it said I did not have any orders. I emailed customer service and told them I never received a confirmation email. They said in order to help me I needed to give them my order number. I told them I couldnt, because I never received the email. They then said they could look up my order if I gave them my personal info. I did and then they emailed me and said without the order number they cant help me and to have a nice day. That was it. Basically Im never giving them a single cent of my money again.

juan j

I needed some help in the plumbing department, and there was this associate helping another costumer, he looked at us and we expected to be help after, but he just left, then another customer came and the associate showed again and helped him, and then he left again, this is the first time this happened to me, I mean he saw us, and knew that we needed help but he decided to walk away, he even when left asked some other guy if he needed help, so I dont know whats the deal with this guy I mean Im Hispanic and he may be racists or I dont know, but it is sad the name of this guy (name on his uniform) was TIM, I hope that someone can help this guy to be a little bit more custumer oriented, no matter skin color.