The Home Depot

Category:	Home Improvement Store
Address:	745 S Val Vista Dr, Gilbert, AZ 85296, USA
Phone:	+1 480-497-1466
Site:	homedepot.com
Rating:	4
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 31

Erin Reeder

We went to Home Depot 10/1/2013 to get some edging rock for our backyard. The people were actually quite helpful and told us that as opposed to waiting to get everything loaded tonight, we could pay right then and schedule a pick up and have it all ready for us. Perfect! Or so we thought. My husband called to ensure it would be ready and the customer service rep said to just go to the garden center and itd all be ready. Well, we went at the designated time and not only was it not ready, but it took contacting a manager to even get the pallet off the shelves. They said someone would be coming to get it off the shelves and after waiting we went to the manager. The manager ended up doing it. The manager was nice, but way too much fell through the cracks. We will NOT be returning to this home depot.

Joe Aeppli

Stopped In today, in need of some items in plumping and hardware. You can definitely tell this is an older location. Not as clean as most locations, aisles are really tight and lighting is not the best. Employees in plumping were not much help and it seemed in new more about plumbing than they did--and thats not saying much. I even ended up finding what I needed myself after searching for some time. Although they ended up not having what I needed in hardware, the younger guy who was helping me was wicked smart and super helpful. On tip is that the registers are north of what appears to be the main entrance, which is a little weird IMO. Either way, if you plan on parking near the garden section or the center entrance, be prepared to walk.

Leah Stahlecker

Honestly really ashamed of this Home Depot currently. My mother used to work for Home Depot, so I know that it says in the handbook that you are always supposed to offer help. All I saw was employees standing in groups having personal conversations. I was in the store for 10-20 minutes and during that at least 5 employees passed me, some of which who actually made eye contact, and not one offered help. I walked past several employees just standing around talking about office drama. I really hope it was just the night crew, and not just this location.

Carrie Rodriguez

I bought a water softener today 7-8 at the gilbert and Val vista store, I was helped by Lori one of the supervisors at the front, she was great with helping me set up for the people to come and install it. I was also helped by Matt and Eli with the loading part of it. They could not get the softener to fit in my car so they went inside and were able to deliver it to my house right down the road. I really appreciate all their help. Thank you both so very much you guys are AMAZING AMAZING!!!!! Thank you, Carrie Rodriguez

Jerome Caywood

Bad employees. This store has gone downhill in the last year. Employees are unprofessional, dont want to help, and are hard to find if you do need help locating items. The two ladies in customer service this past Saturday morning hate their job and make sure customers know it by being verbal and disrespectful. Get your store together management team.

Elena Ignatyeva

Do not buy appliances here, we bought a package three weeks ago, the fridge and dishwasher came damaged, so we sent them back to replace. We were waiting for two weeks and just found out, that our order was cancelled . The manager at the appliances department was very rude on the phone. Were are very disappointed, wish never shopped there

Skye Troy

This is the most remarkable staff that Ive ever had the pleasure to interact with. I dont necessarily have the need to ever go to a Home Improvement store, but when I do, Im delighted to head over to HD. The staff at Target, just southwest of the store, can learn a hell of a lot from this place.

Olivia Bartola

In store customer service is "Top Notch". However......Dont expect the customer service to be a great experience if you get an appliance delivered. They use a third party company, and they are RUDE & lie. To be nice I will leave it at that. Seriously hire a friend to pick up your appliance.

Alberto Romero

Spent over an hour there and the associates couldnt find out the price of my products so wanted to put a ridiculous price on them I had to walk back looking for where Id gotten them and take pictures of the prices

Lisa Canez

No one ever wants to help, the employees look down when walking by. Maybe they need more training from the managers so they dont walk around with the head of shame walk. Take some pride in your job people! !!

Scott schultz

They have everything at this home depot that they dont have at power and 60. Only problem with that is that the aisles are crowded. If you have a cart with lumber its hard to maneuver through this location.

A Private User

Bob at the contractors desk is very helpful. He even calls to give me updates on materials that I mention, even though Im probably the smallest contractor he deals with. Plus the store offers free Wi-Fi.

Jose Pacheco

I was looking for a auto on motion sensor 120/277 hard time finding it Jill Came and asked me if I need help and didnt give up on finding what I need and Arial check me out good customer service.

Josh Vasquez

The staff are always ready to help. No matter the project they always find a way to make my big issue seem so easy. If you work at this HD and are reading this... keep up the great work.

Donna McWilliams

Shout out to Big Ken in the paint department! He went above and beyond to help me color match an old paint sample. It took 3 attempts but he nailed it on the 3rd. Thanks!

Michael Kesner

Typical big box store. They are helpful. About 50% of the time they ask if I need help but I never have a problem getting help if I have a question. Very friendly.

Gina Ellingsen

Love this store! I just moved to the neighborhood and everyone here has made it so easy. Im here almost daily and can find answers for everything I need.

Kanzy Sulaiman

Its kind of hard to get service because the workers are too busy. Also, it is kind of messy. Like you see lots of bags open and rocks on the floor.

Lori Runge

I use the business desk all the time and they are always very helpful. They help find things when I dont even know what it is I am looking for!

A Private User

Excellent customer service from the manager on duty, I believe his name is Scott. They took care of me with integrity and respect:)

A Private User

This store is not at this location, its on Warner hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

TopDog Media

Top shop!! Great service and support especially from Duane and Gill..! You guys are why I coming back time and time again!

Matt Behnken

Very clean location. Well organized (for a home depot). Friendly staff, quick checkout.