Dream Day Bridal

Reviews 3

SA

Samantha Lozano

Sighh... if only I would have read these reviews sooner. It’s really a surprise that this business is still running. I guess it must be the façade they put up the first time you go in the store. You know, I have been placing all of my gown mishap on the designer, but truth of the matter is, the designer did me a huge favor by making sure I did not have to deal with this store anymore. I ordered a wedding gown from Dream Day Bridal in January. The day I ordered my gown I discussed my interest in bridesmaids dresses, I was told they did not have them in store, but carry a designer who makes them so they would call me Monday with details on when my bridesmaids could go try one on. Weeks passed and I never got a call. I disregarded this, thinking to myself, they obviously don’t want more business. No big deal, I found their gowns somewhere else (thank goodness). The day the gown I “ordered” (I use ordered loosely here since the gown was not correct) came in, I got a phone call, explaining that my gown was shipped in incorrectly from the designer and they could ship me a new one out of their warehouse on July 30th (my wedding is in August). I freaked out (as any bride would) and was then told, I can keep the gown that came in and take $200 off the price of the gown, or wait… oh and I had to decide RIGHT NOW! I asked about the possibility of alterations being completed in 11 days and was told, as long as I didn’t get fat all I should need is a hem. At this point I decided to have my wedding planners call so I could stay rational. I told her to ask all the questions I wanted asked. She came back and said they will not pay to rush your alterations because it was “not their fault”. It was at that point that I lost it. I trusted these people with one of the biggest days of my life and they couldn’t front a bill in their own store? It’s not my fault I’d have to rush the alterations. When I ordered the gown I was told I’d get in late May or early June, not JULY or AUGUST! I immediately asked my planner to get my money back. I then receive a call from the store telling me, that my planner is crazy and is asking for my money back. I said, “yes, she should be, I asked her to do that”. I was then told I couldn’t get my money back because I would still get the gown ordered before my August 11 wedding date. I couldn’t even believe they were telling me this. I asked them to STOP calling me and work directly with my planner. Eventually it was agreed to return my money except a $50 “restocking fee”, which I’m still pretty upset about considering that gown was not mine. But as stated earlier, everything happens for a reason and at least I don’t have to deal with those people or this store ever again. I HOPE other brides, seniors, MOBs, bridesmaids read these reviews before going gown shopping to avoid the mistake I made. Oh… and I’m looking forward to hearing your “professional” response!

BR

Brianna Hall

Dear brides, please be warned do not waste your time going here. The owner is extremely rude and provided the worst customer service I have ever experienced in my life. Not only was she disrespectful and rude to me, but also to my mother and future mother in law. I made an appointment and emailed back and forth with the store on my wedding date and the style of dress I was looking for. When I arrived on time for my appointment I was not greeted so my bridal party started looking around the store, once they started touching the dresses then we were approached. I was asked to fill out another slip that had the exact same information I had already previously provided via email and was not told at all how their process in the store works. By now my mom and one of my bridesmaids each had found a dress they wanted me to try on so they picked it up off the rack and the owner of the store rudely states for us to not pull gowns and I would be given clips to mark the dresses. My mom gave the dress to the owner that she wanted me to try on and the owner said she would put it in my dressing room. I picked out another two dresses with another store employee to try on and when I went to my dressing room the dress my mother picked out was not in there. I told the lady who was helping me the dress my mom picked was not in here and she gave it to the owner to put in my dressing room. Several minutes later as Im trying on the first gown I picked the owner states she put the dress in the back and that I was not allowed to try it on because it was out of my price range. The owner then began arguing loudly in the store with my mom which was extremely unprofessional. She handled the situation in the worst way possible. I did find a dress I loved in there, which was out of MY price range but my parents were willing to pay the difference. Unfortunately due to the way we were treated we will NEVER purchase anything from this bridal store. Also this was my first time trying on dresses and it was a terrible experience. The owner of this store completely ruined what should have been a magical moment.

EL

Elizabeth Fleak

Dream Day Bridal is a mother-daughter ran business, and they are just fantastic! Laurie and Kristina really listened to what I was wanting in a dress and paid attention to the details. I had gone dress shopping countless times before and it was all just a flop. The boutique is a very intimate setting, and both Kristina and Laurie make sure that all attention is focused on one bride, and one bride only. Often times, when walking into a bridal boutique its very stuffy and intimidating. I feel as they both do a fantastic job with making you feel at ease, and relaxed when making one of the biggest decisions for the wedding. I had to get my dress altered, and they had their alteration lady come in. Mary is FANTASTIC!!! She made my dress fit like a glove, and I could not be more impressed. My dress was lace with beading, and pearls in the bodice, so to alter the dress she had to work with a lot of details. Not only did she do great work, but incredibly reasonably priced. I am very fortunate that Dream Day sent me in her direction. Once she is done altering the dress, she brings it back to Dream Day for them to steam (what a nice perk!). After my last fitting, we noticed that the lace was pulling, and bunching around my waist. When looking closer it was because the beads, pearls, etc. were sewn all the way through the lace to the satin underneath on the dress. Dream Day took off all the beads, pearls, etc. on the dress to let the pulling go, and re-sew every last detail back on, to just the lace. Not to mention, we realized this problem, oh, two days before the wedding. And they finished the project the next day that I brought it in. There were easily 20-30 beads, etc. that needed to be taken off, then redone. I am so fortunate to have found a boutique that really cared so much for my special day, that they would put forth that much extra work to make it perfect. They are a vendor I happily suggest, and encourage everyone to consider when finding their bridal gown! They also have great accessories ;)