Dennis Jewelry

Category:	Jewelry Store
Address:	14701 San Pedro Ave, San Antonio, TX 78232, USA
Phone:	+1 210-499-1212
Site:	dennisjewelry.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–7PM 10AM–6PM 10AM–5:30PM Closed

Location

Photos 100

Reviews 5

Stefanie Howton

AFTER READING THIS NOTICE THAT THE OWNER ONLY RESPONDS TO HIS POSITIVE REVIEWS THAT SHOULD BE A HUGE RED FLAG!!!! Hands down worst jewelry store ever, my husband purchased a pair of pearl earrings from this store in December of 2011. In 2012 I lost one earring when I returned to the store the earring had to be shipped to New York to find a good match which was fine. When the earring was returned the charge was $200.00 which was also fine. Later in the year I found the original earring that had been lost, so my husband decided to take it back to have a ring made for me. When I picked the ring up I requested an appraisal they stated that the girl was out and that they would get me an appraisal. Which never happened I took the ring back to have the band widened which of course would cost more since it needed additional gold. Which was also fine with me. When I picked up the ring I requested the appraisal again to make sure the additional gold was added, they told me the girl was out and that they would provide me with the appraisal. Which never happened. I then returned to the store to get a replacement earring back which was $50.00 a little pricey but I paid it. When I was there I spoke with the owners son and requested the appraisal again so that I could add the ring to my insurance. I was told for the third time that the girl was out and they would get it to me I left my name number email.... no response. Now a month later the pearl fell out of the ring so........ great quality, I take the ring back to get a replacement pearl and the charge for the pearl alone is now $1750.00. Im not sure how pearls have inflated so much in a year. My husband went back in to attempt to find resolution but of course I dont have the original appraisal and was told that I need that in order proceed. For a place that sells really expensive jewelry you would think that there would be some accountability and customer service. I also cannot claim this one my insurance due to the fact that I could never add it to my policy because I did not have an appraisal. Beware if you plan to make a large purchase here hands down worst experience. I have many other pieces purchased from Americas Diamonds and Jareds both I recommend highly. If I could give 0 stars I would but that isnt an option.

John Eggert

To Dennis Jewelery, I very rarely do reviews. But I had to let people know about my Excellent 5 Star experience with Dennis Jewelery! I personally wanted a Rolex Submariner no date. With 3 years saving and researching I finally bought one in excellent condition from a private owner. Last year in August it arrived..So I took it to Dennis Jewelery to have it authenticated and they did graciously for free I might add! So I wore the watch for a year and wanted to get a full service overhaul on it..Rolex service center is 1200.00 to start and usually a 6 week wait..I went over to Dennis Jewelery asked them about there Rolex Service and they said graciously they would be happy to service it for 600.00 and 3 week pick up time..So I agreed with Larry wich I may add was top notch and left my watch with him..He communicated with me from start to finish perfectly!..His communication and professionalism I couldnt ask for anything more..I picked up my watch in 3 weeks as agreed..And the moment I have been waiting for. Wow! Wow!Wow! Absolutely stunning from inside to out..A friend of mine showed me his Rolex after it was serviced at Rolex in Dallas and did not come close to what they did to mine. The high class attention to detail and really having a solid understanding and experience of how a full service should be done..The watchmaker did a tremendous job..I had the watch several weeks and I scratched the buckle so I brought it back to have them touch it up..I dropped it off with the GM on Dennis wich I may add is superb to deal with. Picked up next morning and they said was compliments of Dennis Jewelery! I will always trust and take my Rolex to Dennis Jewelery as they are the best in South Texas Sincerly, John G Eggert

Karen Foster

I have used Dennis Jewelry for years. I live 4 hours away and made a special trip to have them repair and appraise my jewelry. I dropped everything off & was given a date everything would be complete. I called before I made the 4 hour trip back to pick everything up and was assured it would be ready. I arrived a day AFTER the promised date and it wasnt complete. I waited another day and they called and advised everything was complete. My engagement ring had not been repaired or cleaned. There were 2 extra items, that I do NOT own, included with my appraisals. Their idea of repairing bent prongs on an expensive diamond is to bend the prong(s) back and stated reinforcing the weakened gold was not necessary. I also asked that all prongs be checked on all jewelry and pointed out a specific ring to pay special attention to..... They did NOT repair the snagging prong on that ring either. The cost was close to $900 I was very disappointed. I would not recommend them. They were not concerned that they included someone elses items with mine - they were not concerned about not having this ready on time or about not contacting me to advise there was a delay or that they had not completed the repairs. They also offered to take notes on the items not yet appraised and have their graduate gemologist write the appraisal off of notes without seeing the actual diamond ring and earrings (I declined and questioned how an accurate appraisal could be written that way.......If that was the case, why leave any jewelry...just have them take notes on all of it) There response to this entire fiasco was that this was not the norm and things happen.

A Private User

Im not big into jewelry, but I did have a few needs that I needed to work with someone on, and of the few places that could do the work, Dennis Jewelry was the one I chose. I did this based on location as well as reviews, but from my research, it appears that most all jewelry places around San Antonio had bad reviews. This is why I wanted to make it a point to post a good review here. I worked directly with Robert Ramirez (general manager) the entire time, and he was nothing but helpful and professional. Ive always walked in and asked to work with him directly, and Ive never felt pushed to buy anything I didnt want/need, nor pressured to do so quickly. Hes always been extremely courteous and friendly and I would happily recommend him and Dennis Jewelry to anyone. To be honest, Ive had more dealing with rude CUSTOMERS being there than any of the staff being rude to anyone, let alone myself. So if youre looking for some local jewelry services, give these guys a try. I cannot recommend them enough. I really dont know about the reviews below mine, but that has definitely not been my experience.

Michelle Torres

Rarely do I ever take the time to write reviews but this place is appalling in how they deal with people, much less a customer! Was told I was too difficult and to go elsewhere because I wanted a written agreement for custom work. Pretty sure thats not asking too much?! The sales lady was so rude, she even called me herself to apologize later for letting personal problems interfere at work. Worst of all, one if the owners I spoke to said she still wanted to help me and then I never heard from her again an she ignored my calls rather than have the decency to call me and tell me she couldnt do the job anymore. This place must be doing very well to turn away customers like that! So unless you are spending a small fortune, I wouldnt waste my time. They dont want to deal with you. Luckily, I found another family owned store in the stone oak area that was more than willing to help me. Dont waste your time here!