Cycle Logic Bike Shop

Category:	Bicycle Store
Address:	12319 Wetmore Rd, San Antonio, TX 78247, USA
Phone:	+1 210-490-8251
Site:	cyclelogicbikeshop.com
Rating:	3.9
Working:	Closed 10AM–6PM 10AM–6PM 10AM–7PM 10AM–6PM 10AM–6PM Closed

Location

Photos 41

Reviews 4

S. D. Willis

DO NOT GO TO CYCLE LOGIC!!! We spent about $4,000 on a purchase at Cycle Logic. We were then lied to, insulted, and stolen from. I was new to San Antonio and went to Cycle Logic on the advice of someone who had lived here about ten years ago. A lot of the products are overpriced at Cycle Logic, but I continued to go because I liked the owner at the time and I wanted to help out a small local business rather than one of the monster chains in the area. After going to Cycle Logic off and on for about 6 months, my father and I decided to purchase a bike from Allen, the stores owner. We were told the bike I bought was custom built and on commission from a woman who had only ridden it a hundred miles or so before moving out to the country where she couldnt ride it anymore. Allens idea of fitting the bike was to watch me ride around the parking lot once then sending me on my way. After my first ride, I brought it back to Cycle Logic because I was getting strange noises when pedaling. I was told it may be my bottom bracket and that I would have to pay to have it replaced. This is on a bike that supposedly had less than 150 miles on it. Furthermore, when we checked our receipt we found that Allen had charged us for items that he had "gifted" to us on purchasing the bike. Not only did he charge us for them, he charged over what he was selling them for in the store, and when we brought it up to him he admitted it was a mistake but refused to give us anything but store credit for them. We then took the bike to Ride Away to have it professionally fitted. There, we were told that the handlebars and seat were fitted for a man, and that we could have gotten the bike brand new and with a lifetime warranty for the same price we paid for the used one with bracket issues and parts for a guy. We also found out that this bike was in no way custom built, and could be ordered out of a box from a company in China. My dad then went to return the bike. We had originally been told that we could return it within a few days for a reshelving fee of $100. But when we brought it back two days after it was purchased, Allen told us he wouldnt take it back because there was damage to the bike on both sides from a wreck. When we told him this was untrue (because it was, I had only had the chance to ride the bike about 50 miles since we bought it and there had been no wrecks) he called us liars. In the end, we had to put another $300 into the bike to replace the handlebars and seat, and to have the bike properly fitted. I have never had to do business with someone so dishonest in my life, much less a man who brags about his ethical Christian ways, a man that I was on friendly terms before all of this happened. Allen has trampled all over his morals in the name of making money. DO NOT GO TO CYCLE LOGIC. You will be lied to, over charged, and walked all over.

M. Perez II

****** 6 Stars.. Wow reading the reviews and S.D. Willis, ouch. Ill leave it at that. They have been taking care of me for years. So I consider them friends, although I dont communicate with them on a personal level. They have taken care of us wonderfully. My experience there has been nothing but amazing. They are super nice to my kids. Pet friendly. I own over 20 bicycles and I try to work on them myself most of the time (Id go broke if I take 20+ bikes to any shop). My bicycles range from custom cruisers, BMX race, road bikes and almost anything in between. I am no bicycle guru, so when I get stuck on a project Allen always seems to amaze me. I tried other bike shops before I found Cycle Logic. Others wanted to cut off seized parts on some of my projects but I declined. Weeks later I found Cycle Logic and I dont how but he got my stem out of the frame. I love that Allen is cluttered with bikes, parts and KNOWLEDGE. Any part I need or anything I need to know. Hes got it. Before I found Cycle Logic, other bike shops were more of I can order it type of deal and they just didnt have the years behind the knowledge. Other mechanics for example had troubles with my internal 3 speed hub but Allen overhauled it with ease. I hate to be negative on ANYone even to the person that stole one of my bicycles. I hope he is riding it hard! As for the negative reviews on here. Obviously you can not please everyone, I guess you can say I am defending Cycle Logic. Like I said I consider them friends. Id pay for knowledge any day. Their prices are comparable to other shops around. There is one other shop that Ive been to before that is cheaper, never again. They had to wait for a mechanic that worked else where to get days off to work on certain bikes. Anyways. Go Spurs Go!

A Private User

Best Bike Shop! Im fairly new to cycling and wanted to establish a relationship with a bike shop that would take the time to educate rather than sell. After all, after you buy the bike you might need someone to maintain and help you learn/perfect your riding... After visiting numerous shops, Bike World, Brittons, Tri-sition, Ride-away and more, many of them good shops, Cycle Logic is by far my favorite. Cycle Logic is a store run by Allen and his mom where service is their top priority. I went in there yesterday, half an hour before closing looking for a bike and Allen stayed well after closing to help find what I need. Never once did he ever suggest try and sell me a bike above my price range. No pressure whatsoever. If price is your main concern, but you want good service as well, Cycle Logic has some great prices on all their products as well. I was surprised to see a lot of the energy gels and apparel were cheaper than other, larger stores. After visiting this bike shop, youll leave wondering why more buying experiences arent as friendly. They take the time to get to know you and just want to share their passion for biking.

Lance Abate

I had a wheel with spokes snapping and the owner gave me many solutions in which to choose from. He had a wide range of solutions as well as did not seem like he was ready to make just a quick buck. I have been a mechanic as well as manager of a bike shop years ago. This is a very tough business with a difficult wide range of interesting people who will enter any shop. Normally it is a rarity for the owner to deal directly with customers if an owner is dealing with people they are trying to make the big sale of the day. Not so in this situation as the solutions were from simple and low cost to complex and more expensive. Not once did I get pressure to spend more money. His knowledge was excellent and not look at me as if I were not up to his level. If you are looking to connect to cycling in San Antonio or are new to cycling this would be a great place to start. I have never before seen a shop that deals with bikes on consignment.