Bicycle Heaven

Category:	Bicycle Store
Address:	1931 NW Military Hwy #121, San Antonio, TX 78213, USA
Phone:	+1 210-342-2453
Site:	bicycle-heaven.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 12–5PM

Location

Photos 65

Reviews 20

Mark Figart

First spoke to Dave on the phone and he encouraged me to bring my bike by even though he explained they would be unable to order Cannondale parts should it need them. He met me at the door 15 minutes later and their team went right to work on it. In the end, the shock just needed some air. I had them also put two new tubes on, and—in addition to the impeccable service and friendliness—I received an over-the-top education on several topics: how my particular shock functions, bike lights in general, and pumps. Seriously, these guys were on their game—from Dave, to Greg (the mechanic), and Matt (the owner); they all took time to speak with me, and each was sure to tell me bye on my way out. I highly recommend this place, as it is clearly a well-oiled machine. BTW, they didnt even charge me for servicing the shock. These guys have class.

Gerardo Garcia

Extreme case of bad customer service !!! Was treated like a leper. The person who helped lacks any kind of customer service skills, specially when it comes to a new customer with beginner skills. He didnt make any effort to provide helpful information, it looked as he was being forced to work there. I was about to make a purchase, but after some reflection I asked my self "Why should I buy at a store where the sales minion is being a jerk???". REALIZED the mistake I was about to make and decide to leave the store. Ive made a promise to not go back there in my life, and will do all I can to warn all potential customers, specially since my expertise is in the social media marketing arena. So please, yes, I am talking to you potential customer.... Do not buy anything from here!

Kristopher W

These folks are great. I had been basically a casual rider in the past and stepped away from the habit for a number of years before returning. When I decided to get back into riding for health reasons, I stopped by a number of shops before finding Bicycle Heaven. This place was the only one where I wasnt treated with disdain for not being a "serious" rider. They were patient with me, answered all my questions, and continue to take care of every need or concern I have. They now maintain my hybrid (regrettably, not purchased here) and my trail (purchased here) bikes. They take care of every upgrade and offer outstanding and thoughtful customer service. I am considering a road bike and this is the one place I will shop.

Mark-Lorre DeCorte

I diverted a long ride from 1604 with my boys last Saturday to Bicycle Heaven when a pedal stripped out and fell off my sons bike. They immediately fixed a temporary pedal to it on the spot for free which helped us finish our ride back up north. Also, they continued to stop what they were doing to research and order the parts for me... and included a military discount. Additionally, when I walked in last night to drop off the bike, they knew me by name and personally met me inside the door to explain installing the parts. Wow! New customer and service is well worth drive into the city.

Zachary Hlavinka

They replaced both of my (very worn) mt bike tubes & tires after showing me that were dangerous to ride AT closing time. They stayed 20 minutes AFTER closing time to get it done right. Who else does that? They could have easily told me to come back the next day. They are always very informative and friendly. Even though they are a lot further from me than other shops, Bicycle Heaven has my business for life!

Jon Quizhpe

Thank god for this place. Place is very inviting. Im not an expert at all, so for dude to actually acknowledge me as a person, listen to my needs and what i wanted, and suggested something that would work for my use even better than what i thought is exactly what the point of customer service. best experience ever. thank you guys, will definitely be back and gladly spend. thank you guys

Gabe Fleming

Perfect mix of expertise and polite customer service. I saw the staff walk a couple in their 70s through a tire repair and also talk me through all of my questions on a high end road bike. Most bike store workers either dont know anything or are elitist jerks, these guys knew their stuff and were very friendly and helpful. I will buy a bike from them in the future.

Clayton F

We purchased a bicycle here for our sons 13th birthday because of the decades-old reputation of the bicycle (Specialized), the positive reviews of this shop, and because our technician (Ryan) was helpful, extremely knowledgeable, provided his honest opinions about sizing and choices, and because of the excellent service and maintenance plan.

Victoria Rodriguez

Been to multiple shops in town and none were as helpful as these guys. The absolute best customer service you will find! Hands down. I thought the prices were a little high when i first walked in but the customer service is totally worth it and at the end of the day I didnt mind spending the money. Brittney was just awesome.

Loren Francis

Great shop. I could have gotten my bike cheaper at Planet Bike, but the owner explained that I was buying the service as well as the bike. He was right. Service is always fantastic. I dont think theyve ever charged me when Ive brought the bike in for little problems.

A Private User

This is the best shop in San Antonio, Period. They really know their stuff and have a wide range of parts IN STOCK. I have purchased both my road bike (Cervelo) and TT bike (Felt) from this shop and have had awesome service 100% of the time.

Noe Tamez

Ive had great experiences with both repairs and help deciding on which bike to purchase. They let me demo 2 bikes on the trails I was comfortable with and knew well. If you ask questions on how to maintain a bike they always answer.

jose ozuna

I had a really bad experience the first time I came in here. I swore never to go back, but ultimately really needed service on my Cannondale, so I gave this place a second chance. They did an amazing job. Ill definitely go back.

A Private User

This shop is a class act. Their mechanic Greg is one of the better Ive dealt with in the city. Matt, the owner, is an enthusiast himself and a straight shooter. This has become one of my favorite shops in SA.

Levon Tarver

Super friendly and attentive staff. The owner spent several hours with me to ensure that I was making the best purchase for my needs, and equipped me to get the most out of my bike.

Ben M

Great bike shop hands down. If your buying a bike, or just need one fixed, these guys do a great job for a very fair price. I will only buy my bikes from Bicycle Heaven.

Mike Lovell

Some of the best mechanics in town. Well trained and knowledgeable sales staff. These guys love bikes! 4 stars because of the price, but its worth it for the service.

James Sargent

If you are looking for a bike this is the place to go. The service is fantastic, the staff is very knowledgeable, and they truly care about the customer and bicycling.

A Private User

These guys are great. They put together a frame for me and did a really professional job. Definitely coming back. Probably the best pro cycling shop in San Antonio.

Antonio Pacifico

Best bike shop in town by far, excellent customer service. Bicycle heaven has never failed me! Whether it be sale or service they guys have got you covered.