Gotta Ride Bikes

Category:	Bicycle Repair Shop
Address:	4553 North Loop 1604 W #1129, San Antonio, TX 78249, USA
Phone:	+1 210-479-2200
Site:	gottaridebikes.blogspot.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–6PM 12–5PM

Location

Photos 52

Reviews 10

Clayton Finley

Bought a brand new bike. Broke 4 days later. Shop manager blamed me for their error. Drove in from Austin to buy a bike. Shop seemed nice. Bike was a good price. Took it home and 3 rides later the rear derailleur shifted into the rear wheel breaking the derailleur snapping the chain and hanger. My lbs said it was due to an improper set up by the shop and to take it back to them. I called the shop to tell them what happened and they said to bring the bike in and they will make it right. Get to the shop and the mechanic agrees that it was an improper set up and calls the manager who tells me the best they can do is cover the labor and I pay for the parts. Unacceptable. The manager comes in explaining how mechanical problems can happen and how accidents are not covered. I tore into him. The bike was never dropped, never laid down and always stored properly and had less than 50 miles on it. He said I must have took it off road and rode the bike hard when I have Strava gps showing otherwise and he started to back trail on himself. They finally agreed to repair the bike but a refund or exchange for a non damaged one was out of the question. So now Im left with a brand new bike that has damage to the frame due to the shops own failures. Its unfortunate that their warranty policy does not compare with other shops, sad when an LBS has worse customer support and warranty than chain cycling stores. I drove here because the bike was cheaper than what I could find in my usual shops. But clearly I should have stuck with a shop I knew and trusted.

Samuel Sewell

Most amazing shop I have seen in the area for road and mountain biking, I visited there to demo an IBIS MOJO HD3 and it was a smooth and easy experience. The staff are great people with lots of knowledge and filled full of funny commentary to make things upbeat and fun! If you want an excellent bike or just need some service "GOTTA RIDE BIKES" is the place to go hands down. Also, what really stood out amongst everything was the fact they werent scared to talk about long travel mountain bikes for enduro purposes in Texas and outside Texas. Most shops in the Austin and San Antonio area shy away from this and try to convince you that you need an 80 or 100 mm bike even when you make it clear you already have the ultimate cross country bike. Overall great experience without any complaints! Everything is super affordable when compared to any shop around. Finally, IBIS bikes are unbelievable and they are one of the very few shops that carry them.

Angela James

This bike shop is awesome! They are super helpful and not pushy at all! The employees helped us decide what kind of bikes to get based upon what we wanted to do and fitted the whole family. Whats great too is that they did not pressure us to buy on the spot either or to purchase the most expensive ones either. We actually went once to discuss the bikes and then came back a couple of days later to get fully fitted and purchase the bikes. During those couple of days we went to a couple of other bike shops to get a look at our options and were met with "sales" people at the other shops that were pushy and not interested in our needs only their sales goals. This helped is decide that Gotta Ride Bikes was 100% the best place to be. On our second trip is when we purchased the bikes and we are so happy we did it with them. We also met the owner who was also really awesome and super helpful too. They have earned lifetime customers from us!

Mark Carolin

I ride a lot and as a result the wear on my bike is unusually high. The folks at Gotta Ride are gifted at keeping me on the road and steering me toward the right equipment for my needs. I have upgraded to new crankset, cassette,shifters after heavy multiple seasons and in anticipation of mountain rides. After they got done it was perfect. My experience at a few other shops has been incomplete work and a lot of upsell pressure when you in the shop- Not at Gotta Ride. Straight forward advice- the job is done exactly as it should be. Only reason I venture to other shops now is for event packet pickup or the single replacement tube. Some shops have bigger clothing and gear inventory and that is a function of shopping around, but I trust Gotta Ride to work on my ride.

Brandon Elliott

We visited five or more shops over the course of a month and a half. Richard and team were the first shop to make us comfortable with the whole process. Very knowledgeable, no pressure, no up-sell and a very laid back pace. No bad mouthing the competition. Very professional. Plenty of advise, plenty of time to test ride, GREAT prices, and no sales pressure. We purchased two bikes, a trailer, a ride along, helmets, a car bike rack and more. Everything was assembled, perfectly aired, mounted/installed, etc. And did I mention great prices? We heatedly recommend Gotta Ride Bikes above any other shop in San Antonio.

Cannon Overture

Im exceedingly pleased with the service I received here. Yesterday my fella (an avid trail rider) and I went shopping around for a bike to replace my dinky little suspensionless inbetween. Dewey helped us out, very informative guy, I test ride it (a black&lime Scott Aspect 960) and we left to continue shopping. All facts gathered and weighed with service and research the black&lime Scott. We went over, Dewey wasnt there but everyone else was first rate! They prepped my new wheels, gathered the extra accoutrements we needed and VOILA! We (SilLee) are newly loyal patrons. Gotta Ride ROCKS!

Christina Branz

I have taken all 7 of my famiys bikes in for repairs and maintenance. Zach was awesome. He makes us feel like one of the biking family. Prices are reasonable and no one pressure sells. They deal honestly and practically and since we have so many bikes in all sizes and in all conditions, that is a pretty big deal. Well definitely be sticking with Gotta Ride for all our familys bike repairs and maintenance.

Michelle Burgess

Took in my jogging stroller for them to fix a flat. They did a great job fixing it, for an excellent price. A couple of weeks later, the same tire was flat. I was a bit upset, thinking they had done a bad job. But they showed me several new thorns I had picked up somehow, which had re-flattened the tire. Definitely my error, not theirs, but they fixed it for free. Cheerful, knowledgable, and quick.

Kourtney Burgess

Okay, so heres the deal: if youre looking for a bike shop in San Antonio, stop! Ive been to Local, Bike World, Ride Away, and others- Gotta Ride exceeds ALL of these places with: a) prices b) customer service c) maintenance d) philosophy. Richard is a wizard on bikes old and new, and he got my cranky, unforgiving mid 80s Univega back on the road- and hes wicked nice too! Go check these guys out!

Alan GreenGo

I bought a carbon frame and had my Campy items transferred over and made a single speed out of the old Steel frame with few items I purchased from there that I needed to complete it during summer and then bought a aluminum beach cruisier from them just to have for the RV at the coast when we visit it. See Alex and Richard, they are very helpful. They know bikes and how to treat people right!