Ancira Chrysler Jeep Dodge Ram

Reviews 3

SA

Sammy Forge

I fell like Ancira’s Service Center did not do a thorough job on the servicing on my vehicle. I cannot even tell you if the work was done correctly because I came out with a more expensive and serious problem then what I went in with. After reading your reviews, I brought my vehicle in on a U-Haul tow because I thought that I was going to get the best service for my vehicle, and my money. I knew when I brought my car in, there were a slew of problems, I am not trying to dispute that; however, I feel like the service mechanics didnt even put my car on the diagnostic machine (as they said they did) because I don’t understand how you are able to find/detect a problem as major as the transmission in one day that you could not find or detect in the 2 ½ weeks that it was there. I received $3,749.76 worth of work done on my car, and now the transmission has went out on it. After the service center completed the work on my car, and stated that everything was fine and ready to go, I drove my car less than a mile and could tell that something was definitely wrong with it. My car was in your shop from April 7, 2014 through April 24, 2014. I returned my car to the service department the following day on April 25, 2014 at 7:30 a.m., and by 2:00 p.m. the same day, I received the new news of the transmission problem; which was quoted to me that in addition to the $3,749.76 that I had previously just paid, the transmission would be another $3,900.00. I talked to the Service Manager, Philip Germin and Service Advisor, John Clay, and asked them how it was possible that they missed the detection of my transmission going out if they did a complete Diagnostic. I was then informed that I had so many other problems that they, and I quote "cleared the codes from the initial diagnostic where they could start the work.” From that moment, my sister and I could tell that Mr. Philip Germin was already defensive, and no matter what questions we asked, his demeanor was like ‘I just wish these two individuals would leave this office.’ The conversation with Mr. Germin and Mr. Clay was nothing short from going through the motions, and they had no real concern for what we said or the problem at hand. I am very offended because in all my years, I have never been treated like I was trying to get something for nothing. I asked one simple question (in which they never answered) and that question was “Did you run the diagnostic test on my car or not, and if so, how were you able to find/detect a problem in one day that you could not find/detect in the three weeks that it was here prior?” Walking out of that office I have never felt so belittled and unapologetic for the current situation that I found myself in. Before driving to my sister’s house, I got in my car and looked at the mileage, I was at 102,043 miles; however, when, I brought my car into your service center, the mileage notated on your bill was 102,002 (my sister only lives 2.97 miles from your dealership via MapQuest). Due to the increase in mileage, someone had to notice when driving my car that there was a problem with the transmission because I noticed it instantly, and I am not a mechanic. I was not able to return my car that same day because I picked it up at 6:55 p.m. and your service center closes at 7:00 p.m. My options are now limited to either purchasing another vehicle that I really can’t afford at this time, or continue to put money into a vehicle that was never fixed properly. Due to the unprofessionalism and quality of service that I received from the service center at your dealership, I am very disappointed with this experience, and the lack of concern for my current circumstance that you all have put me in.

CH

Chris Raley

This is by no means a response to be put against your sales staff, who performed above expectations when selling me a vehicle, but with the issues with my vehicle and maintenance after purchase. After less than a week driving in the vehicle, I was driving home one night when, all of a sudden, the car went completely dark, no power to anything. After pulling over to a parking lot off the road I had been driving on and putting the vehicle into park, the vehicle was inoperable from that moment onward. Nothing on the vehicle worked besides being able to lock the front door with the physical key, the entirety of the electronics were out. Because this dealership wasnt open at the time of the issue, I called my insurance provider to get my vehicle towed to the apartment complex where I spent the night. The next morning, I called the dealership to have them bring the vehicle to maintenance and was met with issue from there. After arriving, due to the way the vehicle was parked after the first tow and the fact that you could not move the car out of park, the tow man called by the dealership proceeded to drag the vehicle on its front wheels, where the drive shaft for this car is located, for 200-300 feet in order to be able to tow it properly to the dealership. From the second I dropped the vehicle off to the maintenance department, my issues only began to grow from there. Having brought in my vehicle Friday morning, I was dismayed to discover that the earliest my vehicle would be looked at would be the following Monday and was immediately placed into the cheapest rental car Enterprise had to offer. It wasnt until my salesman followed up with maintenance on Wednesday that I received a call letting me know of the issue the vehicle had with the information that my vehicle would be ready after they were able to order a part and replace it, sometime during the middle to the end of last week. Around that time last week, I was called again by maintenance to be informed that the vehicles problem was larger than initially described and would take more effort to fix and the earliest it would be ready was today. This morning I received a call from maintenance which led me to believe that I would be able to pick up the vehicle today and that I would be called again when it was prepared for me to take back. It wasnt until I called this afternoon that they determined that the work left on the vehicle prevented it from being ready until "probably Monday." The inefficiencies, misinformation, and the disservice I have received this far from your maintenance department has been an absolute disgrace. I have now driven a rental car for about three times as long as the time as I had the vehicle I purchased and will only consider doing further business with this dealerships maintenance if it would greatly inconvenience my financially to take it to another establishment for something that would be covered by warranty. The total amount of work done by the dealership on my vehicle remains unclear at this point and I cannot say for certain that even when I get my vehicle back that I will be able to say that there has not been permanent damage to my vehicle which has not been accounted for.

CA

Carey Olfers

I read a few poor reviews about poor service. Of course there is no way to know why these people had problems. Did they speak to the wrong people? Did they have a poor sales person? Who knows. I want to share my story on why I think these folks at Ancira are tops. Bear with me, its a long story, but necessary to explain just how great this team is. I recently purchased a new 2016 Rubicon. Fresh off the line, only 12 miles on the odometer. I got an outstanding price on my trade in. The day after I took the new Jeep home, I noticed a transmission fluid leak. I took it back to the dealership and told my sales rep, Jay Awashra, there was a problem. He personally walked me back to the service department and got it looked at. They were certain there was a bad seal in the transfer case so they gave me an awesome loaner and I left. I get a call 2 days later and was asked to come by. They explained to me that after replacing the seal, the leak was still present. Upon closer inspection, it was discovered that there was a hairline crack inside the transfer case that had been over-looked. Being a brand new vehicle, the only explanation is that the cast iron must have cracked when it was assembled and because of the location, it was easily missed by all inspections. The leak didnt make itself known until the engine heated up sufficiently, which could only occur after significant driving. They immediately gave me a choice, either swap it out with a new one or allow them to fix it and they would pay my first payment. Naturally I was concerned that this may just be the first of many problems, but they gave me peace of mind in that if I continued to have problems after the repair, they would gladly do an MSRP swap and place me in a new vehicle. I decided to let them fix the jeep and take the offer of my first payment as well as a free window tint and free gas for my loaner for the entire time I had it. I was assured it would take a week, tops, to repair. A few days later, I get a call. I come by and they explain that they learned from Chrysler that the part had a national back order. No sign of when it would be available could be a month, could be 6 months. So they went ahead and did the swap. In addition to being put in a new jeep, I also received an upgrade at no additional charge. Everything stayed the same. The price, the agreed payment, everything. in addition to this, I still got a free window tint, the check for the first payment a steep discount on extended warranty and free oil changes for 2 years for all the trouble I encountered. These guys did everything they could to fix a bad situation and turn it around. Kudos to Jay Awashra, Jarrod Ashley, and their entire team for taking the best care of me the possibly could. They have earned a customer for life.