Ulta Beauty

Category:	Hair Salon
Address:	721 N Central Expy #300, Plano, TX 75075, USA
Phone:	+1 972-633-3853
Site:	ulta.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 95

Reviews 12

Sarah Spurling

I made an appointment with Courtney to correct the tone in my hair. She wasnt available that day but the woman informed me that Courtney was available the following day. I spoke to Courtney about what I wanted and she told me she was able to help me out but when I arrived the next day, Courtney didnt know who I was or why I was there. Regardless, she confirmed I did have an appointment with her at 1pm. I arrived at 12:55 and waited 25 minutes before deciding to leave. On my way out, I saw the same woman that booked my appointment. Her name is Gaberielle and it turns out shes the manager. I explained to Gabrielle that I dont mind that Courtney forgot my appointment, shes a human, mistakes happen. Its the fact that Courtney had no idea who I was after just speaking with me the day before hand, and not apologizing for the mistake. I was ready to go to Sallys and buy my own toner when Gabrielle offered to comp my next appointment with the salon manager. Gabrielle went out of her way to rectify the situation and make sure I left happy! Ill make sure to come back every month now to get my hair toned thanks to her!

Valerie Kasher

Most cosmetic retail stores are super friendly and helpful, but this store was such a negative experience. The girl working the floor directed me to the product I was looking for, but was very unhelpful with any other questions or tips. The only color left of the shade that best fit me was badly damaged, from someone else using the for sale product. At the register, I had to wait for a manager who took her time making it to the front, ignoring me waiting to help a woman who just got there. When she finally helped me, she said she could not sell me the product because it was too damaged. I was going to use the derma blend to cover up a small back tattoo for my wedding, so it wouldnt be a big deal for me to just wipe the product, but she still wouldnt even sell it to me at all. Not satisfied, the service was dull and unhelpful.

Julie Waage

I booked an appointment for a signature haircut a week in advance with Marisol. Iam a first time client trying ulta salons out. I recently had back surgery so booking the time and time management is important. I walk in 15 minutes early for my appointment, wait in line as a woman consults a new client and sits her down for a color. She (Marisol) comes back to see what I need. I say I have a 4:30 appointment even show my proof I booked it and screenshot it. She said its not in my system , I just took her so youll have to wait until her color is sitting. No! I just had surgery Im not sitting around and I have an appointment and showed proof. Very unprofessional, will never recommend or return to this ulta. Not one person greeted us on our way in or why we were there either.

Leesa Gibson

Very odd exchange at this store recently. I had to go in to look for a red lipstick for my daughters choir concert. The sales lady led me to a $32 (Lancôme)lipstick. For something my daughter would only wear 2-4 times at best. I went and found a much cheaper lipstick. While I was also looking at another brand (IT Cosmetics)of makeup for myself, a different sales lady said, "you shouldnt need it if you have a good skin care program". Well. I possibly have a good skin care program, but I still like the brand of makeup I was looking at. Then the lady who showed me to the $32 lipstick said she would never try the makeup brand I was looking at. I didnt stick around to see why. Ive never really felt like Ive gotten a sense of friendly customer service at this location.

Misty Lorraine

I love Ulta. Though I have not had the best customer experience at this location. I have walked into other locations and the girls have been super sweet, listen and are helpful. This location however I have experienced asking a question getting a blank stare and walk off without a word... Eye rolls... and for some reason attitude when comparing brands or basically any question or interaction at all. Now of I go to this location I dont talk to anyone. Guess what, no one tries to help either. I wish there were different girls at this location. It really is the closest to me and I cringe at the thought of walking in and have driven several miles out of my way to go to a different Ulta location... and always glad when I do. I leave the other stores pretty happy.

Rohini G

This place doesnt seem to stock up on its products before theyre about to run out.Its disappointing to go there just to find the racks completely empty. If its something high in demand,stock it before hand. And some of the representatives have sassy attitudes like if I ask if they have more of a product, theyll give a eye roll and point out like thats the rack and do you see anything there? No? Then that means we are out!.I know you have drawers with more stash,thats why I asked,duh.

Julie Jones

I come here every month for one thing or another. And anyone who shops here knows that you cant leave without spending $100, at the least. So, I found it really rude when I tried to carry a political conversation, after an awkward silence, and the lady ignored me. But, as soon as her oworker walked by she truck up conversation about her personal life, very quickly. The location is convenient and I love Ulta. But, I dont like this store, anymore. Ill just shop online.

Derek Taylor

I went into Ulta on 5/13 to get Becca foundation. I could t find the kind I usually wear, so I stood around looking for someone to assist me. After meandering around waiting for assistance, I finally flagged down an employee. She seemed to be in a rush, so I asked "excuse me, is there anyone available to help me?" To which she replied "I dont know"...and walked away. TERRIBLE customer service. Will not be back to this location.

Karina Torres

I have been to many Ulta stores here in Texas and in California. Every location but this one was a wonderful experience. Arriving and no one greeted anyone walking in. Staff walking around and not helping anyone. That would include management as well. Walking right by myself and other people and not so much as a hello. Needless to say last time I stop at this location.

Melanie Taylor

The sales people in make-up are the least helpful sales associates. They act offended if you ask for help, provided you can even find one. They are always out of stock on bare minerals items. Their line and color options are also very limited at this location. They also follow wal-marts cashier policy. One cashier until the line is halfway thru the store.

Heather Henderson

I love this place very friendly and helpful staff... Ive had my eye brows done and hair done... my hair turned out great Rebecca did an amazing job on my hair I told her around what I wanted and she help me pick out the colors I absolutely love it!.. I will be going back for her as long as she is there! :)

Susie

This is the closest ulta by my job and I cringe every time I have to go in and buy stuff. I dont even ask for help anymore. Staff is completely rude and not helpful at all. Make up is never available! The sephora in the J.C. Penney is not too far is a lot more helpful.