Hopper Motorplex

Reviews 4

MI

Michael Fisher

I recently purchased a motor cycle from Hopper Motorplex. I live in Colorado, so I basically purchased this bike sight unseen. I found the bike on an internet search. It was the exact bike I was looking for. Great price and very low mileage. I worked with David Newton in the sales department. David was great, after deciding weather or not to have the bike shipped to Colorado I decided that I would fly to Dallas and pick the bike up myself and ride it home. David came out to the airport to pick me up and took me out to the dealership to finalize the deal. Everything was great! The bike was exactly what he said it was. We finished the deal and I headed off to Colorado on my new bike. Thats where the great experience of purchasing from Hopper Motorplex ended. About half way home I started to notice the the bike was not running properly. Cutting out at highway speeds and hesitating on acceleration. When I got home I contacted David regarding the running problem and I told him that I would take it into a local authorized dealer to have it looked at.He told me to let him know what the problem was and he would take care of it. Weeks later and no response to my emails from David or his General Manager who I also emailed, I had to send another email again asking for reimbursement. David finally got back to me telling me that he did not authorize the repairs and accused the dealer of doing work that was not needed. After the repairs that the Authorized Dealer performed, the bike runs great. I guess it needed the repairs after all. Im out $900 for repairs that David said he would take care of. If they even offered to split it with me they would not be getting this poor rating. David claimed that they stand behind their sales. As far as I can tell they stand behind it until it leaves the parking lot....... It has been several weeks now and I received a response from the owner to my review. It was the same generic response they give all poor reviews. It also states to call them and they would wee what they can do to resolve the issue. So I called them and asked to speak with owner that sent the response. I was told that they are not available and would have some one get back to me shortly. It has been two weeks and I have received no call back. Why respond to a review if you have no intention to follow up. Buyer beware. Have the vehicle check out by some one that you trust before you take delivery.

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RU

Russell Hall

My visit started with test driving a 2013 Audi RS5. I have owned two Audi S5s in the past and knew what I was looking for. I found the 2013 at Hopper and set up a time to come in and check out the car with Kyle. After a short test drive where I confirmed that this was going to be my next car we commenced with the negotiations. In typical fashion, the initial trade offer for my Audi S5 was low, but I stuck to my guns and ended with a fair trade amount. Their 2013 RS5 was already priced below most other dealers so that part was good. The second half of my experience is what took it over the top for me and put the icing on the 5 star rating for me. I purchased the car after Hopper just got the car so it hadnt had a chance to make it through their 30 point inspection. So I actually bought the car BEFORE the inspection. They still completed the inspection and the car was good to go a day later. About a week after I picked the car up I noticed a grinding noise and checked the front break to see that I had no pad left and the rotor was now damaged as a result. So I took the car back to the service department where Ricky helped me. I asked him how this could have been missed and he immediately took a look. Since the car only has 23K miles, no one imagined that the factory pads would be completely out already so he showed me what they saw when they did the inspection and the backing of the pad looked like there was both backing and pad. Since it was their mistake, they took the car back, ordered the parts and completely replaced the front rotors and pads with factory equipment. This is about a $2,700 job and they didnt even blink. They admitted the mistake and make it right without me having to do anything. It is that type of straightforward business practice that impressed me the most about both Kyle and Ricky. Now if I can just find an Audi R8 from them. :)

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RO

Roy Goodger

I have only had my jeep for about a month and today I had an appointment as to why my check engine light was on and why my jeep was making a whining sound . Come to find out, my alternator is worn out. How? Did you not CONSIDER replacing that before you sell someone the car. Chaz in the sales department helped me choose this car because supposedly it was "maintained/serviced" really well which I DOUBT now. I had to pay a diagnostic fee of $120 for them to "find" what band-aid fell off the car now that I had purchased it and actually start driving it more than just the test drive. When I went over to the sales department to tell Chaz about my situation, he implied "well youre the owner now, looks like youre just going to have to pay for it." Angrily walking, I then proceeded to take my jeep to dodge jeep dealership where I explained my situation and they gladly decided to look at the car for the free which they found that the alternator was NOT the issue. Turns out I need new pulleys. This made me even more upset that I drove all the way out of my way to an auto zone to get the alternator which wasnt even the issue PLUS I paid a diagnostic free for something that isnt even the correct issue. If I knew this would happen, I WOULD NEVER have purchased the vehicle. I would not recommend this dealership because the customer service is awful. Also, prior to taking delivery of the vehicle at first, a few days after, the car began jerking and the passenger side window wasnt rolling up. It just makes me wonder what other problems Ill have in the future.

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ME

Mean2 -U

As I start this review. I want to first be as transparent as possible. I am a customer here, I purchased a Lifted Truck here. The sales side of the business was second too none. My sales guy was motivated and helpful during the process. Now lets cut too the Chace. Youve got to get that new vehicle Served. My experience with the service department has been like a continuous tumultuous relationship. My first bad experience was a month after the purchase of my lifted truck. I noticed abnormal whare On the 325x65x20" Nitto Terra Grappler G2s My work schedule placed me in the area . So I stopped by Hopper MotorPlex to try and Find out why the New tires where showing signs of whare before I could make my first payment. It was brought to my attention. (Per the Hopper service advisor) I obviously needed a wheel alignment. Less than 30 days after purchase. How could this be??? Long story short I was asked to pay for a wheel alignment costing $165.00 and now in need of 2 new tires at a cost of $465.00 each. After some argument i was given the alignment on the house. The price of new tires where On me. Needless to say I gave their service center a second chance. Today with an oil change and tire rotation. $56.00 dollars later I discovered they didnt Tork the lug nuts down! Yes I almost lost a wheel. Now if you ask. Did I give 4x4 works an opportunity to make things right by informing them? My wife called twice. They never followed up with us. Thanks Hopper.

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