El Dorado Chevrolet

Reviews 3

MI

Mihai Mocanu

Worst experience ever! Waited almost a year with this review as I believe that there is GOOD out there! I will make sure however, that this time everybody will read about their horrible customer service from Twitter, Google+, Facebook, LinkedIn to all the other social media platforms and review boards. In case the reader does not have enough time to read the full review, bottom line is: I was lied to in multiple ways that costed me a LOT OF MONEY, TIME, FRUSTRATION AND HEADACHE! I purchased a 2012 Acura MDX and paid over $24,000 for it. Ive never seen the car in person. I relied on their online pictures when I first called them. Sales person Ryan Odiorne at first contact was the nicest person on Earth. With his aggressive sales scripts he convinced me that the car is in absolutely perfect condition. While we were on the phone, according to him, he was walking around the car making sure everything is as described. My first question to him after we went trough details was about the tires. Answer was that the car got BRAND NEW TIRES so I can rest assured that they will last a long time. He immediately required a $500 deposit to hold the car. I agreed since he seemed like a really nice person. I was also told that all paperwork should be done within a day and I can arrange for transport(that was Thursday if Im not mistaken). Same day, I arranged with transportation company to have the car picked up the following Monday. Long story short, after I paid the required deposit, communication simply stopped! I had to call them countless times to have the paperwork completed. They said they will overnight the contract so transport will not get delayed. Sure! No answer over the weekend! Monday I am told that NOPE, nothing has been sent but theyll do it right away! NOTHING! A few days later, I received their FEDEX package. Filled it out and immediately sent it back. In the mean time, I had to reschedule driver, lost more money and time waiting to get the car released. Whatever! I said, I dont care anymore just want my SUV! SUV finally arrives several days later and Im so exited that now I have a great car! Guess what, no fuel :( I barely had enough fuel in the tank to get to the nearest gas station. On my way to the gas station, I noticed a really annoying loud whistling-like noise. First trip the following morning takes me to the closest shop to find out that the cars tires are cupped and that is causing the noise. Well, I was told that it got NEW TIRES so how would that be possible? I called the dealership and after several calls, I was able to talk to the general manager. I explained him that I had to replace two tires right away(sent him detailed report including pictures as of why). His answer was that they inspected the car before they offered for sale and the tires were great! There is nothing that they can do. Just on a side note, I contacted about three different tire shops for opinions. They all told me the same thing: TWO tires were replaced with Truck Tires by the dealer to match old tires tread. I had no choice but replace the old tires. After all of this, I still didnt post any review. However once I received a check for an overpaid fee that bounced once deposited, I really got pissed. As of a next step, I will file a claim with the general attorney. Shame on you El Dorado Motors of McKinney TX for treating your customers this way! I would highly advice everyone who would consider buying from this dealer to stay away from them!

NA

Nathan Tafoya

Horrible communication issues. As a first time dealership customer, Ive called about 10 times to ask a few questions about my loan and get paperwork and clarification for a refi. TEST it yourself: Call and ask for the Finance Department for a hypothetical vehicle. Straight to voicemail, dude. Hopefully you get a callback in 2-3 weeks. Sales experience: Great. Everything after: Sucks. Until today, reception has always sent me to unknown destination voicemails, even when Ive called back and asked to be put on hold until someone picks up or sent to another employee. One receptionist became offended when I called back 4 times in 5 minutes (after trying various sales and finance personnel - again, there are "no-access problems" at El Dorado) asking if I could just talk to someone, anyone, in the entire department, saying it wasnt her fault that she couldnt see who was there bc they were in separate buildings. She became extremely offended and told me to stop yelling at her (?? I wasnt) over the phone. I told her I wasnt yelling, just frustrated that I couldnt talk to any department personnel about a general loan and non-specific warranty question. She insisted I was yelling at her, and I told her I wasnt. She started arguing with me about how I was yelling at her. Exasperated, I kept saying I wasnt yelling. Then she started telling me to calm down, like 3 times (what??!), then said she said she couldnt transfer me anymore. She took my call hostage and said I need to give her more personal information before she could forward me to another employee to insult!! Finally, some guy had to take over the call. I felt like Adam Sandler on the "Anger Management" airplane scene. I was embarrassed for her and embarrassed about the entire interaction. Two employees said I wasnt the only person shed done this to and tried to apologize for her. Just weird & unprofessional. Heres what happens when you leave a vm... Ive left 2-3 voicemails for Taylor in Finance over the past 11 days (since March 24) asking about payoff information with zero calls back. The guy wont respond. I have a bank waiting for some info for more than a week without a single call back. Finally this evening, an awesome receptionist (after sending me to voicemail and me calling back to explain Taylor was unresponsive), said shed "park" my call and page the Finance department, then personally walk over to find someone if no one picked up. And she did! :) Took me a month, but I finally got someone to help me out. Thank you! Someone give her a raise (and the daytime receptionist position). Normalcy! El Dorado also never sent my paperwork for my service agreement per AUL when I tried to cancel it. After I drove off the lot, I really felt like the customer service effort plummeted, with the exception of my sales guy, Jonathan, who has texted me and called me on his days off twice just to let me know he was still working on a few things for me (my pre-owned Honda Odyssey came without 3rd row headrests?!). With the exception of Jacob and todays receptionist - the culture seems pretty dismissive after you purchase.

JO

Jon Schwyzer

The last time I brought my 2009 Chevy Silverado in there for warranty repair they forgot to put my spark plugs back in as it caused me a second trip back to have them put back in. Last week I dropped my truck off on Tuesday morning around 10:30am because my check engine light came on, and was told they would not have a chance to look at it until Wednesday morning, which was fine, I get it, they are busy. So I Call on Wednesday morning to follow up and they told me they have an estimate for me. It was a new catalytic converter and a leak in the oil pan gasket, all totaling around $1700. Once again not upset I get that trucks need repaired. This is where it all went downhill. They told me they would order the parts Wednesday and have the truck ready by Thursday at lunch time. I called Thursday at 2pm to see if it was ready and they told me they needed till later that night. I called at 6:30pm and it still was not ready. They said Friday by lunch time, called Friday at around 2 still not ready and will have it ready later that night. I called at 6pm and they said they were testing it and might have it ready by 7pm when they close. I picked up my truck on Friday at exactly 7 when they closed. After driving it I heard a lot of grinding noises when I turned and when I was going slow and the brakes were applied. Not really knowing anything about Trucks I look under to see why this is making this noise and realize on the crossbar between the front two tires there was 3 out of the 4 bolts loose. I call them upset obviously and the guy on the phone says "well were all human and we make mistakes" then he transfers me to my service advisor Chris and I try to set up a time for me to bring it in and it seemed like he was not making it a priority at all. I call the service Manager David to see if he could give me some sort of a price break for all the inconvenience, and got offered an oil change (probably $10 their cost). Not only was that a slap in the face he mentioned how they were training people and how the trainee made a mistake and somehow the trainer forgot to double check it. Also how the GM recalls have them all stressed out. It seems like they are sacrificing quality for profit. In conclusion there was no communication, lack of follow up, poor quality of work, and apparently no concern over safety. I trusted them to fix my truck correctly.....and lost that trust. There was a time where I believed if you brought it to the manufacturer you would get better service and I get better service at firestone!