Natural Grocers

Category:	Natural Foods Store
Address:	7208 Slide Rd, Lubbock, TX 79424, USA
Phone:	+1 806-783-8990
Site:	naturalgrocers.com
Rating:	4.3
Working:	9AM–9:05PM 9AM–9:05PM 9AM–9:05PM 9AM–9:05PM 9AM–9:05PM 9AM–9:05PM 9AM–8:05PM

Location

Photos 31

Reviews 22

Susan K

I was so happy when Natural Grocers opened. Their Mission included providing affordable healthy products, education & information about the products they carry, and friendly service. They lived up to all that and more with employees who really cared about people and who were generally pleasant and smiling. This store quickly became "my grocery store". I loved shopping several days a week for fresh produce and whatever else I needed or wanted. The staff always greeted everyone as they came in, and all seemed eager to greet customers throughout the store and check to see if we were finding everything we needed. They were comfortable answering our questions to educate us....and eagerly helped us by offering to special order any items they didnt have in the store, or order cases of things we used lots of. The staff members got to know the customers, and customers felt like they belonged. SADLY...ALL THAT HAS CHANGED OVER THE LAST YEAR! I have come to dread entering the store. I go to get just what I cant find elsewhere and cant do without. Many of my friends have stopped shopping at Natural Grocers altogether. I enter the store & often no one is in sight...staff or customers. I shop up & down several isles before I run across any employees or customers. When I do see employees (even when there are customers) they seem to be avoiding any customer contact....and sometimes even act like theyre suspicious of everyone. They dont look at customers unless the customers speak to them - which I usually do - and they dont ask if the customer is finding everything ok or expressany other greeting. They just quickly respond "hi" then look away to rush on. This has become the most unfriendly, unwelcoming store Ive been in. I go in only about 3 or 4 times a month, now, & get out as quickly as I can since the atmosphere is so uncomfortable. Even checking out is odd since often 2 or 3 customers will be waiting at the register with no employees in sight for 2 or more minutes, only to be checked out by some lady who looks at us with suspicion & momentarily forces a short smile. Wierd.... What happened to employees like Windy, Emily, Randy, Trevor, Jeff, Sharon, and Adam???!! I guess they moved on to other friendly places. These current employees sure could have learned some valuable lessons from those individuals!

Karla Montoya

This is my first and last time going inside Natural Grocers. At first glance, the store was overwhelmingly interesting, but as i tried to browse, i felt eyes constantly on me. At first, i thought it was perhaps paranoia, but as i moved through the aisles, i noticed more often than not the same employee following me around the store. When i noticed this, the employees then started tag teaming with each other to keep a tap on me and my friend. Even going as far as pretending to stock a product in the same aisle i was in when i could clearly see that (a) that product was not suppose to be in that aisle in the first place and (b) no product went on the shelf. One employee even went as far as blantly as turning the corner and looking down the aisle where i was and then turning about face. I felt discriminated against when i gave the employees no reason to be suspicious of me. I didnt have a purse, nor was i wearing baggy clothes, nor did my leggings have pockets! But to the employee that followed my friend and I out the door, thank you for making sure we "got in our car safe and sound."

Danna Leann Lamb-Vines

You will find high quality organic certified food products at Natural Grocers. Some prices are high, but many are quite competitive. The layout is smooth and sensible. The staff is friendly, knowledgeable and helpful. They also have an extensive selection of supplements and natural beauty products. They are a great place to slowly stroll through to see all the surprising products they carry. Perhaps you can do that while you wait for one of their afternoon informative programs they give often on weekend afternoons.

Kerstell Arnold

The staff were too busy following me and my friend around the store. Didnt have much time to enjoy looking around for a new natural grocery store. I will never step foot in that establishment ever again. I could understand if we walked in with a giant purse ,but we literally had nothing on us except wallets, phones, and workout clothes without pockets. I can see why many people just recommend me to go to Sprouts. At least they welcome new customers.

Isaac Sanchez

I understand why they dont offer bags for your merchandise and you have to buy their special bags but why does the staff have to be so rude? Theres no offer of help and when they do talk to you theyre condescending. That is if you can get their attention, sometimes they go out of their way to ignore you. Oh but they can walk through the store playing a ukulele, thank God they have time for that.

Yevgeniy Shevekhman

All organic produce, naturally-raised meats and poultry, grass-fed beef and dairy-- Hands-down the healthiest selection in Lubbock, stocked with only the highest-quality items. Its hard to buy groceries anywhere else after shopping here. The staff is very knowledgeable and helpful too, and the store hosts regular community classes and events.

Jonathan Cross

Very excited to find such a high quality grocery store here in Lubbock. Many vegan and gluten free products. Nearly everything organic. Some fair trade products like coffee. We only found one loaf of bread that didnt have sugar or corn sirup. It was frozen. Not a big deal, I think sweetened bread is just the norm here?

Christina Perez

Not one person was willing to help. It seemed very understaffed and the people who were there didnt seem interested in helping. I was able to find what i needed by myself and left after my purchase. I wouldnt go back except it is the only place i know of that carries the supplement my husband uses.

Julie Joiner

Great products , good variety and workers are nice and informative when you have a question and at the register but they rarely greet customers when they come in , even when they are not that busy a trainee at register was a little rude when by herself

Adam Rosenthal

Tons of options for organic, healthy, vegetarian, vegan, gluten-free, dairy-free, etc. Prices are high and portions tend to be small but thats to be expected from all places like this.

L Miller

Great place to get groceries, I like how Lubbock is getting even more options for Grocery stores other than United. This little store is a great new source of natural wholesome foods!!!

John Porter

If you need strange supplements no one has ever heard of - theyll have it, in four brands and three flavors. Nice selection

Melissa Roberts

Lots of variety here but I will say I was caught off guard when you have to box your groceries instead of bagging.

C J Oakes

Produce is excellent, great selection of nuts, raw grains, and supplements, but frozen and meats far too costly.

M Schmid-TT

Plenty of organic and FM food. Also, an ample selection of supplements and essential oils. Bring your own bag.

Mauricio Starosta

Big variety of vegan and organic products for a reasonable price. Very good customer service too.

Jennifer McEvoy

My favorite grocery store; surprised to find one here in Lubbock as we traveled through!