Metric Motorsports - Motorcycle Repair

Reviews 5

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G S

I called metric motorsports when I had realized that I had got in over my head on a handlebar installation. Mike answered the phone and said they would get me in no problem and with a great hourly rate ($65 less than most dealerships). Brought my bike down, met the staff, and left my bike with them. Ran into some speed bumps along the way, not their fault as I had ordered parts from another company, but they had patience with me and the situation. Finally got my bike back on a Saturday and it looked great. The next day I had some issues with the bike and started really looking it over, my fault for not doing this sooner, and noticed some scratches on my rear fender (2 to be exact). I was almost 100% positive they were not there when I dropped my bike off but I took pictures of it just to be sure and also noticed my bleeder caps on my front calipers were missing. Dropped my bike off again on Monday, they called later that afternoon and said it was fixed, my wiring problems were caused by loose battery terminal wires. Then they said well we didnt do anything with the battery so we dont know how that happened... Ok... Put my helmet on the back rest, gave it a quick glance, caliper covers were on, didnt notice anything unusual, hopped on and rode home. This was right before they closed. Parked the bike in my garage and left it at that. The weekend came around and I went to go clean it before a ride. Noticed a new scratch on the rear fender, made a mental note, compared my photo and went through the rest of the bike. I then noticed the plugs on my frame, the ones wire run THROUGH were missing. I even went to the local dealership to make sure theyre supposed to be there. Called Mike, he said hed look into it, brought up the scratches, he apologized, and said hed talk to the tech. I called them today to get some follow up, Mike said well the tech is here and hands him the phone. Tech says "well I installed them so I dont know what happened to them. You drove off with the bike". I ask, you sure were talking about the same plugs, he describes them to me and again says he installed them and that I drove off with the bike. I felt this was just a bold face lie and that I should have gone over the bike with a microscope before I left, which trust me, after this experience I will be. My fault I guess right? I was so disappointed I decided it wasnt even worth bring up scratches and ended the call These are plugs that have wires running through them and must be installed (into the bikes frame) before wires are run. They cant just vanish unless a) they were never installed or b) they werent installed, they were cut so the wires would fit and then placed into the frame.... I would have been happier with "man I cant find them here, must have forgot them, and we tossed them". I wouldnt have even asked for them to be replaced as I know that would be labor intensive. The fact that I was told something that is just impossible to be true really left a bad taste in my mouth. Thats not even considering the scratches. I had planned on rating Metric Motorsports and giving them 5 stars but I got busy and hadnt been able to get around to it. Im glad I waited. I would give Mike 4 1/2 stars, and to be honest, hes the only reason theyre getting 3. Attention to detail just wasnt there, something I may have got had I paid $150 an hour. I truly wish them all the success but I will not be coming back, which seems theyre ok with as well. I have learned to take photos of the bike before taking it to a shop and to go through every little detail before taking it back, no matter if theyre about to close or how rushed for time you might be.

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MIkey L

Metric Motorsports is a great small business that is perfect for your motorcycle repai needs. They provide timely and complete repair service for your motorcycle and off road equipment. I have had nothing but good experiences dealing with the people who work there. Kate and Mike in the front office area are friendly and professional. They handle your motorcycle needs with the knowledge that the job will be done right the first time. Also, they remember their customers. Whether its six months or six days, they pay attention to their customers and are loyal. I recently had an incident where I was stranded by the highway, within half an hour, they had retrieved myself and my bike and brought it to the shop. It was repaired in the time promised and I was on the road in no time. Although they are not right on the highway, it is worth your while to pay them a visit for your motorcycle repair needs in the north DFW area.

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Bill Peterson

Last year I was in need of new tires and brakes. Having an older 1995 Goldwing I was looking for a local shop who would put some tires and brakes on it for me. I looked on line and found Metric who had positive reviews so I thought I would give them a try. Jeff and Mike put on a set of Elite 4s and new brakes. Their service was great and their prices were fair. Fast forward to this year, I had a broken valve stem. There was only one place I was going to go and that was Metric. Again, great service and fair pricing. A week later I had a question and they knew I was about to go on a 3000 mile trip so they told me to swing by and they did a quick safety check free of charge. Now I can ride with confidence. I highly recommend Metric Motorsports.

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Chris Moore

I have a black 08 Harley Ultra Classic that was running terribly. I was told you need to take it to an experienced Dyno Tuner. Oddly, I called this shop and talked with Mike, who assured me he could tune my Harley. I am skeptical by nature of most mechanics, but I took a chance on Mike and he delivered. He didnt gouge me on price, kept his word and now my Harley runs great. I highly recommend this shop. All these guys are friendly and honest. From now on, my Harley goes to Mike for any future work. Its hard to find techs that you can really trust. ***Note- they are a little tucked away behind a strip building, but worth the search! **Also, some one came in and paid the ticket for me!! That was answered prayer for sure!!!

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james thames

Ive been in Texas for approximately a year. Metric Motorsports was the first shop I came across to service my bike and the service is and has always been OUTSTANDING ! The entire crew is very friendly, courteous but most importantly KNOWLEDGEABLE. The crew doesnt make you feel as though youre just coming in to get something fixed. I literally feel as though Im around life long friends, from the technicians all the way up to management. If youre looking for quick yet great work done to your bike this shop is beyond capable.

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