West Oaks Mall

Related:	mdc bookstore kendall
Category:	Shopping Mall
Address:	1000 W Oaks Mall, Houston, TX 77082, USA
Phone:	+1 281-531-1332
Site:	shopwestoaksmall.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 8

Daisy Lopez

As we all know we are experiencing a large disaster in all of Houston and surrounding areas. Today as an employee and shopper at this mall I am disappointed in the mall owner and management team. The reasons for this are because as the days leading up to this hurricane Harvey and rain storm the mall had no plan in place to protect employees at the mall nor the vistiers because of the American greed. They never closed the mall down and not even had a plan in place to ensure a safe situations for either parties. Their response to everything was get with your corporate office and store managers but these people arent always located in Houston, therefore they dont know how bad things are for us and as most corporations will follow the lead of the malls they are under terms and contracts that have to be followed through. If the mall doesnt set a plan in place then all of the heads above will see its not a big deal because if they dont close down or dont have plan in place then we are stuck playing a waiting game until everyone makes up there mind, and then in the back in put everyone in danger. Today days later from the disaster I call the mall to find out the status of the Mall because as far as I know the mall is out dated and Its in a flooding zone. There are flooded roads all around the mall. During just regular rain falls and storms the mall is practically falling apart with water dripping and streaming through out the mall roofs into the mall stores and hallways.During this record breaking storm why wouldnt we believe otherwise. So because there was no updates on their website on the status of the mall , I as many others have had to call and what happens is A very rude man answered me with a rude voice and once again said call your corporate office and hung up on me. I call back and of course tell him why did he hang up and he was rude and again told me he couldnt take my call and hung up on me. Idk about anyone else but wouldnt you maybe ask "are you ok from the storm "and "say yes were are open be safe on your way here If you are a shopper or employees "and have a better tone. since this is a very hard time for many of us. Well this man did the opposite and basically told me Im not even sure what stores are open and who has open their stores and he couldnt talk and Call your corporate office. To be honest all I wanted to ask him the second time I called was to find out how did he get to the mall and what routes he took because as far as goggle maps all the roads and freeways are all closed around the mall and the regular route I and other co workers of mine take are showing still closed . I really love my job and is the only reason I work in this location but as far as the mall it self its outdated and poor mall management staff/ owner. We are Houstonians and as that we should be helping each other not being rude and hard tone for all you know I might have lost it all during the storm and my employment is my only hope and faith for a better tomorrow, God bless everyone. Just know this mall is not top on the list of places to shop , dine . It needs more know brand stores and mall management/ owners customers service

Shelby Stone

Most definitely an awesome community mall, (ive seen the rockets do signings or kid festivals etc) its very quiet and easy to get through. Although there isnt many name brand stores there still is awesome fashion with affordable tags - i prefer this because when my company has its functions i know no one will have the same outfit since these stores arent in every mall. But with the name brands i know i never have to wait in line at bbw or Victoria secret. All business start from somewhere so even if its small id rather support it. The agaci just expanded so its overwhelmingly huge but with so many options now including plus size high end fashion. Now the food court is small but there are also hidden gems like leos sandwiches (their chili cheese fries are addicting af esp with salsa verde), pizza place, cajun grill, mexican(which has papusas) smoothies etc. Best part is that it has poke stops indoors and a gym too (if you want to embrace your inner nerd you dont have to sweat) Ive worked off and on in this mall for years since i was a teenager and i can definitely say theres been improvements. Hopefully there is room for more growth

Anna Brown

Shopping is not a spectator sport, but with Orlando’s tourist throngs coming out en masse to sack the city from outlet mall to retail mega-center, it can sometimes be a contact sport. The cool part? Venues such as the Buena Vista Factory Stores and Orlando Premium Outlet on International Drive are often microcosms of sorts – modern day bazaars where travelers from distant lands, speaking different languages come to buy the things they need. Of course, True Religion jeans and Nike cross-trainers

Vanessa Haggard

The West Oak Mall looks like used to be a nice place to hang out 10 years ago, some stores are close or abandoned, its sad. Even though have nice well-known stores like Victoria Secret and bath & body works, Macys, agacy and Express. The food court look like its recently renovated, have decent food. But mainly look desolated, I think people would like to go to galleria or Memorial Mall, because theyve more and nicer stores. They have an cinema : Edwards. A pretty decent cinema nearby.

Philip Tseng

This mall has been in a downward spiral for the past ten years. Many of the old and new stores, including those in the food court, have closed. I can see the remaining are struggling. It is now in a vicious cycle. Very sorry to see this. It is located in the wrong demographic for a successful mall operation. It simply doesnt have the customer base (i.e. spending power) to support its existence. The owner has to make a decisive decision to convert it into something else.

Hobie Welsh

OMG! There MUST have been a time when this place was nice to experience... those days are gone. I felt so sorry for the people working there...so slow,so depressing and Spiritually broken. Macys closed the day I was there. They were talking down the red star....so sad. Now all this mall has is a Sears and a Dillards , the rest seem to be just dieing on the dead vine. Its like watching a historical battleship slowly slide under the sun and water....

Mahogany Chick

Wtf happened to this mall, its slowly turning into a run down flea market. In a year or two its going to become a freakin Plaza Americas aka Sharpstown Mall. Its full of cheap stores now, all the real big major stores moved out. I honestly think theyre making because they still have some good department stores, but its obvious they wont be there long. Just terrible.

Cathy Nair

I have been going to West Oaks Mall for the past 30 years seeing a great transition. Unfortunately they have been unable to really get the look to achieve the type of customers they would like to have. They still have name brand stores and small boutiques. A movie theater places such as a deeply discounted Dillards and Bath & Body Works are all enjoyable.