Category: | Bicycle Store |
Address: | 9414 Gaylord Dr, Houston, TX 77024, USA |
Phone: | +1 713-464-8277 |
Site: | northwestcyclery.com |
Rating: | 4.1 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed |
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Jennifer LUU
Highly highly HIGHLY recommend this place. I got them to help disassemble my bike and box it. They promised it would be completed by next day 5pm. They called me the next day at noon and said it was ready. They have always delivered over what they had promised. Also, after my bike was boxed, they even offered to help bring it to FedEx for me. Very nice people who really care about their customers, incredible service. Their prices are also cheaper than other bike shops.
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Christopher Cavoto
These guys have been really honest and just friendly. I took my bike in thinking I needed to get my bearings repacked, but the guy working the front and the mechanic both told me it was just some grease seeping out. They could have charged me ~$100 and just wiped it down. This store has won my business.
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j fisher
Rep was not helpful/did not let me talk to tech b/c I did not buy bike from their store. Tried to get me to come in repeatedly so it felt like he was trying to squeeze a purchase out of me. Unfortunately, I do not recommend this store. Poor customer service.
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Jason Lang
Service quality is quite uneven. There was one guy friendly and honest (I believe he is one of owners). The other guy (taller with glasses) working at the counter is always grumpy. Especially doesnt like me to check my bike after repair.
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Bill Thomas
Ive been a customer for about 12 years since I got into the sport. Jim and his team have been consistently providing me with top notch service and support. I can count on my equipment and the deals I receive make me a happy rider 100%.
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Jack Wellington
Kind of grumpy. The customer service is lacking. You would think people working at a bike shop would be in a better mood
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David Rice
Have inventory I could not find elsewhere, very helpful, good prices, right on guys, keep it up.
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John Polk
Service dept great. Got my bike out before the weekend... without an appointment!
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Crown Garcia
Very honest people, wont let you get anything you really dont need.
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Debbie Watts
Excellent service!! Highly recommend. Best bike shop ever!!
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Hannah Kiger
Very knowledgeable staff, very helpful, and good prices
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Grier M
Great service, happy people, good prices
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Jadad Meza
fast service n nice place thanks guys