Jeff Haas Mazda

Reviews 3

HA

Hannah Im

I have never had a more pleasant shopping experience than last Friday when I walked into Jeff Haas. Another driver had run a red light and hit my car the prior week. Insurance had let me know on Friday that they assessed my old car as a total loss and gave me until Monday to get a new car or start paying for a rental out of pocket. I requested a quote on the internet, and Becky Tree emailed me right away to verify my address, and when I replied with the exact model I wanted, Ted Griffin called me within an hour to confirm they had it in inventory. Went first to VW because they were closer to my office and walked out unconvinced that it was a good idea to buy a stick shift when Id never had a lesson on how to drive stick prior to that day when the sales guy tried to teach me for an hour. (Model I wanted at the price I wanted was only available in stick.) So I went onto Jeff Haas next. Ted was unavailable at the time, so Tommy Garrison helped me out instead. He was previously an aircraft engineer, and with that background, he was able to explain to me the mechanics and electronics that all contributed to why the car offers a high confidence in safety and a high comfort in driving experience. Next, he got me in the car and drove around, relating in a live environment how all the safety and comfort features. Then I test drove it and really got to feel and see everything hed already told me. I was uncertain how everything would turn out, since I didnt know when Id be getting the settlement check from insurance, which Id planned on using for my down payment. Tommy and Kortney Malito, the Finance Manager, made it super easy on me. They ran my credit check and determined I could drive the car off the lot without any down payment at zero percent interest. I couldnt believe it. It almost felt like I got an awesome new car for free! So when Paige Phillips, the Accessories Manager, walked me through all the features I could add on, it was an easy decision because Id already decided there was no other car for me. They are great. So many "little" things that I dont know other places would provide: I was permitted to leave my rental on their property overnight and drive home my new car. I can install parts after-market without jeopardizing the manufacturers warranty. The gas was full when I turned on the ignition. The entire office stayed open past their 9 PM closing time to help me get home with peace of mind. Darlene Plunkett, the Service Delivery Coordinator, spent a lot of time with me teaching me how to use all of the buttons on the steering wheel and dash (versus just telling me what each one does). They gave a loaner to use while installing the additional features, and not only did the loaner come with a full tank, it also had EZ Tag. And Paige gave me timely updates along the way regarding the status of my installations. Etc. Furthermore, its not just what they did for me that day. I was really impressed by the wrapper warranty that Kurtney pursued with Mazda and implemented at Jeff Haas Mazda specifically. This car is amazing. It has so many functions that Ive never seen in any other car, and I love it. This has been the best shopping experience of my life, and outside of Nordstrom, it is officially my favorite place to shop because both the product and the service are incredible!

MA

Matt Boquist

I went to Jeff Haas Mazda to hopefully just hear some good news about my Check Engine light in my Mazda Tribute. I unfortunately did not get that good news. The repairs were getting close to what the car would be worth in trade in value if it was in pristine condition. I had prepared for this scenario, I already had a few cars in mind that Id try. Some Toyota cars, some Nissan, and the spiritual successor to my Mazda Tribute, the Mazda CX-5. My primary sales associate at Jeff Haas Mazda was Raymond Maxa. Obviously since I was already at the Mazda dealership, Id get the CX-5 out of the way before going and checking the other dealers. I was kind of glad it was raining that day, it meant I could see how all the cars performed in less than ideal road conditions. Ray let me take over the car shortly after leaving the parking lot and I almost immediately felt right at home. It was clear that this car was made to replace the old Tribute model. Ray let me take the car into tight spins to see the turning radius, drive it on the frontage road to I10 as well as I10 itself. Then we took it to an empty parking lot where Ray encouraged me to take the car in wide S turns to get a feel for it. Perhaps most surprising was Ray directing me to one end of the parking lot and asking me to step on the accelerator until we hit 50 MPH and then slam on the breaks. Now I consider myself a safe driver and I won’t lie, I was pretty concerned about doing such a thing. Ray had to insist a few times that it was perfectly ok to do so… I’m glad he convinced me. Not only was it incredibly fun, but it was amazing seeing how fast and smooth the car would come to an emergency stop. Not just any emergency stop, but an emergency stop in the rain! We got back to the dealership and I insisted on checking out the other dealerships. Making a car purchase is a big deal, I wanted to feel I made an honest attempt to hunt down the best fit for me. Ray was so confident in the Mazda brand that he went as far as to encourage me to go and test drive however many cars it took. He was positive he’d see me back later that day. So I went. I went to the nearby Toyota and Nissan dealership. I test drove several other cars. None of which, I should say, the dealerships were comfortable letting me do the “50 to 0 emergency stop” test in. One of the dealerships even tried to convince me I could just test drive the used Mazda CX-5 that they had in stock to save me a ride down to Jeff Haas Mazda (I had informed each dealer that they were my first stop so I could get their views/opinions on the other cars). Well, Ray was right. He’d see me back later that day. I wish I could say I was good with names, but I’m not. I was helped by many associates throughout sales and financing, but I’m sadly horrible with names. Raymond Maxa was my primary sales person and he was SPECTACULAR. I know it’s his job, but I feel he truly went above and beyond the call of duty in making sure I was comfortable with every step in the process. I can’t give enough praise to the Ray and the employees of Jeff Haas Mazda. I wasn’t loyal to any dealership before my CX-5 purchase, but now I consider myself a loyal customer of Mazda, particularly the Jeff Haas Mazda dealership.

SI

Simone Mascarenhas

I am absolutely appalled and offended by the car buying experience my husband and I shared yesterday. The only reason we came back a second time was because of the sales rep Craig . During our second visit ,we found out that Craig no longer work for the company but Ray would be able to help us. Ray went over in detail about the different options Jeff haas had but didnt seem quite interested into trying to fit in any of those options with our needs. At the end of our meeting he said why dont you go home figure out what you want and then call me . My husband was not pleased with the attitude but I understood his perspective . After taking the weekend to think over everything, we decided to go back and purchase a car. I called Ray to schedule an appointment and he said 7:15pm would be great. We are arrived at the pre-discussed time but Ray was still busy with the previous client. This is completely understandable as the sales business is quite tumultuous. After waiting for about 15 minutes we decided to go look at the used car lot just to browse and see if we found anything interesting. Ray comes out 30 mins later and questions us as to why we are at the used car lot looking at other vehicles I told him we were just checking them out but we should be back shortly. We then go back to the new car division and On seeing us Ray finds the rep by the name of Phill and hands us off to him . This man was the most disrespectful person I have ever met . He used cuss words multiple times while talking to us. Every time we asked him questions about the cars he gave us one word answers or said all of them look the same and have the same abilities. We were trying to see how we could best fit our needs to the amount we felt like spending. We are the kind of people who go over everything with a fine tooth comb to make sure we are getting the best deal possible. He did not care about putting the effort to explain to us about the car or how we could get the best deal possible. He kept saying dont buy a car you cant afford. He also asked us if we had visas to be in the country and if we had money to buy a car. He said he asked us because both my husband and I have accent. After he did not care to negotiate or even try to get us a car . The funny thing was we were willing to buy the car for the price we saw but we wanted to give it a try to ask if there was anything better he could do . His response was I am sorry no shook out hands stood up and said "you are the proud owner of a 13 year old Passat . Have a great evening" and indicated for us to leave . I was completely shocked with his condescending attitude and disrespect. Both my husband and I are involved in some sort of sales but our stakes are more along the lines of million so we do know what it takes to be courteous, cordial and really good at our jobs . His constant insinuation that we had no money and were a waste of his time was absolutely terrible . We only picked Mazda because we liked the cars and wanted to give it a shot but we will stick to other companies .