The UPS Store

Category:	Shipping and Mailing Service
Address:	2140 Hall - Johnson Rd #102, Grapevine, TX 76051, USA
Phone:	+1 817-251-8444
Site:	theupsstorelocal.com
Rating:	3.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–3PM Closed

Location

Photos 8

Reviews 11

Russell Hensel

Had a painting shipped. Frame is broken and now the absolute BS you have to go through to get ut repaired is mind boggling. Shipped from Texas to Florida, then had to send back to Texas and now have to fill out this form and that form and still dont have my painting. Their insurance is a scam and apparently their packaging your items and transporting them suck as well. DO NOT USE THIS COMPANY TO SHIP YOUR ITEMS...and the insurance is a scam as well. Its been like 2 weeks and they are still evalauting the painting. Really? Update - 6 months and still no resolution...Horrible service and Todd told me I was just screwed, and nothing he can do. We paid TODD to ship the item, it gets passed of and on the merry gonround you go...no one pays a penny to you and your screwed

Kelly Russo

I arrived FIVE MINUTES before the stores posted "closing" time. The door was locked already, and the young man came to the door and stated they were "already closed." I looked at the time on my watch and phone and showed him while he just kept shaking his head "no." I explained my package was ready to go, already paid for, and I just had to drop it off. He still refused to unlock the door and turned away my business! How incredibly lazy, unprofessional, and rude! TERRIBLE CUSTOMER SERVICE!!!! They must be doing extremely well in todays economy to treat customers so poorly and turn away business.

Morgan Martin

Wow. I have never been treated so poorly. I am receiving a gift from a family member in the mail. The woman who "helped" me track my package was so rude. After being on hold for upwards of 10 minutes, she told me because i didnt pay for a more expensive shipping, my package was not a priority, and that the driver may not even get to me when it is scheduled to arrive but he would "make an effort." She then hung up on me after I asked to speak to her supervisor. Furious.

Natasha G

Just came to the store to drop off a package and, no joke, the guy working there locked the door and hid in the back from us. First time coming to the store and our package was all ready to go. It just needed to be taped up and shipped. So crazy.

A Private User

I recently came across a UPS coupon I get on my Cowtown Door hanger every month. I used it the same day to ship a package. Needless to say they were very propmt and I was out of there in less than a monute AND saved money. THANKS AGAIN!!

I̸ ̴A̷m̷ ̶ 1̴2̸K̴n̷o̶

I have a POBox here. Great Costumer service. They know me by face (im a truck driver so Im hardly there) it makes a difference to be recognized from being away so long. Very helpful with all my shipping needs.

Martin Mendoza

They are so amazing and nice to me every time Im there. Been working with them for years and Ive never had any issues. Ill be with them for years to come.

Jon Bauerle

Does not follow posted hours. I arrived before posted closing time to deliver an important package, and they were already closed.

john Blain

Ive been to this store several times. They are quick and helpful. One time they even gave me a stamp.

Robert Simon

They mispackaged my items, damaged in shipping, now ups wont pay out.

TROY Mangone

Great UPS store. Friendly and full service.