Petco Animal Supplies

Category:	Pet Supply Store
Address:	1250 William D Tate Ave #200, Grapevine, TX 76051, USA
Phone:	+1 817-424-8460
Site:	stores.petco.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 49

Reviews 18

Dawn Horak

On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues at the time we dropped her off. Within 35-40 minutes from drop off time, Petco called and said we needed to pick Bella up, as she was having trouble breathing. We arrived at Petco within 5 minutes & took straight to vet, where Bella could not be revived. (She was not breathing when we arrived at Petco.) The necropsy results say that her lungs collapsed due to a lack of oxygen! She suffocated. Petco has refused to allow me to see the employee statements describing what happened and say that same are confidential due to possible litigation. I simply want to know what happened to my dog in the short time she was in Petcos care. If it is something that could be prevented, then I would ask Petco to train their staff accordingly or do not accept breeds that they cannot care for... i.e., determining the signs of respiratory distress. I just feel that I have been lied to again and again then pawned off to the insurance carrier who is rude and horrible!!! I havent made a claim. I just want answers. My dog suffered a preventable disgusting death due to either the lack of knowledge of respiratory distress in bulldogs or simple negligence of not paying attention to her due to being busy with too many other things. I have prayed and prayed. I hope the silver lining in this tragedy is that another bulldog does not die due to the inexperience or negligence of groomers. I miss my Bella every day. Research your groomers! When you check the pet in, ask groomer to described signs of respiratory distress. Ask for the protocol for same. If the groomer cant give you the same answer your vet would, dont leave your dog!!

ashley aguilar

I called to see if they could take my pet in and the said yes they have the space. When I got here the manager tolds me it was against store policy to take it. I called Petco in Irving and they said they should take it if they have the space for it. Not a very good experience

Kate Watt

As a resident of Grapevine, I take my dachshund, Cody, to this location all the time. They have a good selection of food, Hills Science Diet, treats and toys. He also gets baths, nail trimmed and teeth brushed every couple of months. The staff are very friendly.

Dan Mikals

My local dog food supplier was out of my brand. Did a quick google search and boom! Closer than I knew I had the specific brand I was needing available and it was close to the house. Very clean and friendly. I will be back.

lisa cancelada 2017

Great customer service. Staff is excellent. Staff is very helpful. Training staff Rachael is great with Sami. Great location and lots of parking. A lot of great treats for sami. Thank you petco.

Eric McCutchan

One of the biggest Petco stores Ive been in. Lots of selection and great stuff on clearance.

Walter Spears

Excellent selection. Only periodic vet services. Grooming service is good.

Charlotte Wolfe

helpful and friendly staff. Could use a bigger and better fish selection.

Janice Govea Ortegon

We enjoy coming here workers always very helpful and friendly

Christine Savolainen

A standard Petco store with standard Petco customer service.

TRAVIS QUINN

Very helpful and knowledgeable staff on fish and aquariums.