Dallas Harley-Davidson

Reviews 3

JE

Jeff Grupp

Here are the Issues that I have with Dallas Harley Davidson in Garland Texas. First and foremost I have had nothing but bad experiences at the service level of this Dealership. My 1st experience was a relocation of my turn signals and license plate. When getting my bike back I didnt get 5 miles and 1 of the turn signals was hanging off the bike. Service found that they had stripped the threads on the signal and it had to be replaced. (I didnt have a big issue with that as mistakes happen) My second issue was that I had just over 2,000 miles on my bike and found abnormal wear on the brake and throttle cables and I was approached by a young lady in service that was pleasant and showed concern as I hadnt had the bike but for about 2 months at that time. At that time Jesse an Assistant Service Manager started giving her grief in a rude manner for taking care of the issue. In fact Jesses comment to me is that it was a Harley thing and that those cables were going to do that. (He seemed reluctant to want to take care of it and told me it was going to do it again) I really did not feel he even wanted to come up with a solution nor seemed to want to take the time to calmly deal with it. It took roughly a Month for them to even get it into the shop for repairs as cables were on back order I was told. In any event during that time I started hearing a Howling noise from my bike and started getting concerned as it at times would get very loud if I traveled very far, so when checking to see if my cables had come in I brought this up to Tim and notes were taken and he said that they would look at it when I had the cables done. ( OK no problem ) Anyway the Howling seemed to get worse so I started checking Harley forums to see if others were having similar issues and there were different items from a belt being to tight to other issues with primary and brakes. So back to the dealership I went as the Bike was making the noise and I had checked the Belt which seemed too tight and I also noticed that I had a blue ring on the rotor and that the Nut & Rotor itself was extremely hot. On that day I meet Zach in the service department and I must say that he was helpful and very intuitive. In fact Zach took the time to notice himself that the belt felt tight and that the rotor was way too hot. So I made arrangements and my bike was left with them. They changed the cables and I was told that they could not get the Bike to do the Howling after 5 miles and I again let them know that it seemed to do this Howling when I took longer rides. In any event they kept it for another day and said they could not get the Bike to do the Howling Noise. This was very confusing to me as there was no doubt this was happening. So while I was there I seen Zach again and told him the story and once again he looked at the Bike and we noticed that the belt must of been adjusted as it was not near as tight as it was. (Which was not noted on my paperwork) So when asking about it I was told that the guy in service probably checked it and adjusted as needed. (OK than why not note it, this very well could of been the problem) Anyway I had also checked and found that this could very well cause the issue with the back brake and the bluing of the rotor that had abnormal groves and such in it for not having very many miles on it. At this point I asked about why nothing was done and got nothing but lame answers. In short not 2 days went by and I took the Bike out and ended up on the pavement when the Brake locked and sent me for an accident. I now really came to the conclusion that I cant trust the service department that makes changes and dont note them and than makes no effort to change abnormally worn parts. I cant feel that this is not part of the reason as I feel without a doubt the back brake was an issue and a contributing factor of the accident. Its a shame that there are good people like Zach and the young lady that initially helped me there that have to put up with rude and distasteful remarks.(This does not show care for the customer)

PA

Paul Bolduc

I was in your dealership today, (5/20/16), in hopes to upgrade my 2009 Harley Sportster 1200 for a newer model. I was so upset when I left your store I forgot the type of model I was shown. When I first arrived I was greeted by Eric who helped me out tremendously. After a friendly conversation with him I was introduced to Clay who continued with assisting me. I am pretty sure that I communicated to Clay that today I would not be purchasing a bike. He showed me a bike that I was interested in. After answering several questions and getting the opportunity to set on it, I asked if I could test ride the bike or one similar. I didnt know exactly what your policy was on test rides, but I can say at this point it sucks. Appearantly one has to purchase or make a pledge of purchase before any test ride can be given. (I am sure that is not true). However after speaking to Jason, whom l believe was rude in some of his comments towards me, it was appearent that I needed to commit to buying this bike first and that today may of not been the best day for me to be shopping for a new bike. I had offered to trade in my 2009 Sportster, which appearently I did not have with me today. So this in itself made any conversation towards purchasing any bike difficult. Which I made plain to Clay that I did not want to discuss the Financial aspects until l felt comfortable that this was the Bike I wanted. It was obvious by some of the sarcastic comments that Jason made to me that this was not the appropriate time as well, to talk finances. One comment that he sarcastically made towards me was, "Well how many Bikes are you gonig to have to test drive before you buy one!" My response was, sarcastically, ." I guess I will test drive everyone in the store." Well, to make a long story short here, with this comment and along with other sarcastic comments, I was not in the right frame of mind to test drive any bike and to even continue any conversation with him. So I left the store not very happy. However, after considering some of the things that may of lead up to this unhappy moment, I am still open to having your business make this right, if you are open to gaining a new customer.

LA

Lamonte Strauther

I bought a BEAUTIFUL bike from this dealership just over a week ago. Michelle and I talked over the phone and set the numbers. I came in from San Antonio a few days later after a couple of conversations with Alex. I walked in the door and Alex called out my name and greeted me at the door. How awesome is that to be welcomed in and made to feel at home? There are only 2 things I can say about the experience that I didnt like. 1. They knew I was coming and the paperwork wasnt complete. 2. The bike wasnt cleaned up, I CHOOSE to believe because it was only 36 degrees and they didnt want it sitting in the cold after a fresh wash. I decided to have it put on my truck instead of riding it back in that weather. Kelly was so awesome she called the Gruene Harley (dealer close to me) to see if they would remove it from my truck. Without hesitation they agreed and were waiting for me when I got there. I only had 2 straps with me a dark haired gentlemen with braces and another gentlemen who appeared to be in a supervisory position worked their tails off in order to ensure the bike was secure. The supervisor went as far as to get and place a tire at the head of my bed to ensure my bike fender didnt get scratched. I wish I had a picture to show you all. I left and went up the street to get some extra straps and was called by Alex basically looking for me and told me he wanted to place the bike in transport mode I said I would be right back. I drove up and he was actually standing outside waiting for me, remember it was freaking 36 degrees out there, and all he had on was a thin hoody. the dark haired gentlemen saw us out there and without hesitation secured the bike with additional straps for me. that bike rode 4 hours on the back of my truck traveling in excess of 80 mph and didnt move an inch. Lastly, Alex presented me with a Gremlin bell, which if you know anything about it them they are gifted in friendship to ward evil road spirits not by dealership. All in all I would have to say my experience was awesome. I would recommend this dealership to anyone I came into contact with.