Category: | Furniture Store |
Address: | 7780 TX-121, Frisco, TX 75034, USA |
Phone: | +1 214-705-1244 |
Site: | ashleyfurniturehomestore.com |
Rating: | 3.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Vikas Sinha
I was going through some of the reviews here. I guess reviewers have not done a true justice by giving either 1 star or 5 star either. No real information for buyers.. so I thought to put some review and it has been 2 years since I purchased first furniture from Ashley. Here I go: Options available in store: Medium. Construction of furniture: Hardwood for most products, Leather also available- so good Style: Can be improved, Okay - do not gives you a feel of rich luxury furniture but workable and practical. Delivery: I have purchased furniture of almost $15,000 from Ashley. Mostly hassle free. No issues/damaged good. Also arrived at expected time. Salesperson did set expectation that some pieces are not available in their local warehouse. So I was expecting some delay. Warranty: I purchased a 5 year warranty plan additionally at 10% extra cost of entire product as I was not sure of quality. However havent seen any major issues in products so was not able to utilize it. However 5 year warranty issue is somewhat tricky. They say you get the full 10% additional money back if you dont have a single warranty issue in 5 years. I have few minor issues (very small) and hence I didnt call them (else I stand to lose $1500). If I would not have purchased the warranty plan - I would have called them in initial 1st year at least for those minor issue (normal warranty is 1 year). So take a call if you really want to purchase a warranty plan. Otherwise it definitely gives piece of mind against any major failure. Quality: Most are hardwood options (hence better than Ikea), in sofa they have all different options. I bought a leather sofa - it seems to be standing against children abuse from last 2 years. No sagging or leather lose. However when compared to my Macys sofa which was definitely higher in price it is not so stylish. Still gives a decent look to home. Working for me as compared to Macys it is just half the price. Cost/Price: This is where it is super tricky to shop at this place. They offer various discounts at different times. 20% entire purchase if value 2500 more or 20% off if buying above 5 items more etc.. I like the later one as you really dont need to buy $2500 to meet the discount point - however all are geared towards for customer to buy more. So if you have a small budget - or buying just one off item - this may not be the shop for you. Additionally Sales people seems to have some discounts available (mostly when there is no major promotion going on). So it all gets messy and with Sales person some bargain may work... I follow this rule of thumb after several purchases - if you get a discount between 20-25% range you are getting a fair price. Style: Just ok. At price they offer seem to be fair. Also remember you are not buying something unique which your near door neighbor wont have. This is a very popular store and furniture store in area. Sales/Support: I dont find any problem interacting with Sales folks if they can offer me innovative pricing options, suggest idea. Yes dont rely on their suggestions on quality etc. , they may try to sell few that they like :) but you have to be best judge. In fact I found they help and they have experience to work through the process, prices etc.. Finance: Limited. Poor. They offer store based credit card (to be paid back over several month) with very low limit - up to $5000. Also if you have purchased on that card earlier - you cannot apply for fresh finance. So if you purchased $2500 earlier - you have only $2500 additionally available for finance. Another issue is - credit institution like Experian etc are treating this Credit Card loan as just credit card purchase hence showing one of my credit card is full and hence lowering my credit score substantially - this is unlike Macys that do not reports credit full to bureaus if I take furniture from them on installments on Macy card.. so the banking institution that Ashley is working with wants us to pay for the loan ASAP :) . Also multiple queries on my SSN. Bad :(. Dont finance from here. Overall: OK
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Ross Boss
I had bought a sectional from Ashley in Frisco Tx. The sales person kept talking about the quality of the furniture being excellent and how they only use top grade materials, included 5 year warranty, and on top of that the special financing, for 0% for 24 months. Needless to say me and my wife were excited about our purchase. Then came the time to sign the papers and arrange a delivery date. UUUUUGGGHHH. They said that they have to get the items from there warehouse in a different state and it would take a week to get, maybe sooner. So we decided for nice furniture we went ahead and agreed to purchase the sofa. Two weeks go by and we hear nothing. We called and it was going to be another two weeks. A whole month before we get our furniture. Then on top of that they want a 6 hours window for you to be home. What a joke... We called the customer service to see what the issue is. They are the most rude, unprofessional people i have ever spoke to. The people they hired for "customer service" sounded like they just got hired from a state penitentiary. ABSOLUTELY TERRIBLE TERRIBLE TERRIBLE. Delivery went fine, they actually arrived during the first hour of their 6 hour window. We were allowed to check the items, and we signed off. Now for the fun stuff. 3 months later our sofa starts to rip on the back cushion. It just keeps getting bigger and bigger so we contacted the customer service to get fixed. They said we have to contact their warranty department, there is nothing they can do to help. Same "state penitentiary" attitude. We finally were able to contact he warranty department and they said we have to fill out all this paperwork online. I did that and we jut got busy with moving and other family issues so this got put on the back burner. Then we have the other recliners start to rip in the same areas. We called three months down the road trying to find out why we have not been contacted to get our sofa fixed, now that we have new damage. Again they have us filling out more paperwork and saying they will get back to us. I called again two weeks later, same thing, need more paperwork. We finally get them everything they asked for, another two months down the road, and guess what? They will not cover the first damaged item because it was not reported within 5 days. "ARE YOU KIDDING ME" I ASKED IF THIS WAS IN THE CONTRACT, THEY SAID IT IS" Nobody at Ashley told us we had a time frame other than the 5 yrs of warranty to give them a call. YOU HAVE TO CALL WITHIN 5 DAYS OF DAMAGE OR THEY WILL ABSOLUTELY NOT COVER THE DAMAGE. AGAIN ABSOLUTELY TERRIBLE TERRIBLE TERRIBLE. They are going to fix the other damage because we wouldnt give them a date on the damage. It took them months to get back to us, if we didnt keep calling them, they wouldnt do jack squat.
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Tyrone Everman
I Should have read some reviews before going to shop at this Ashleys location. It IS (because the process is still going on and you will see in a moment) one of the worst experiences I have ever had buying/getting furniture. I just read a review where the person said the sales folks lie to you to make a sale and are unclear on actual delivery time. On Memorial Day Weekend - Our sales lady was the same way. She told us that the furniture we wanted was not all in stock and is on back order. She told us it would be 4 to 6 weeks. I personally think that is a very long time for two night stands but ok we still want it. 4 wks go by no ph call. I call to check. I was told 2 more weeks, ok that is still in the window. 6 wks come no ph call. I call I was told 2 more weeks. I ask why they tell me they dont know why but they are looking at the monitor and it says 2 wks. Ok at this point Im starting to get a little upset. 2 wks go by - guess what - yep now ph call. I have to call they tell me next week and they are looking at the monitor and it says next week. LIES. the next week comes and goes no ph call I call again. I get the head GM and he tells me sorry but it is on the monitor and says next week. At this point i blow up. I ask him did you have to travel to the other side of the world to get the Wood to make these two little night stands!!!!! Now while all this is going on they had broken our mirror from the start and said it would be out the next week. It did but at that point I was told the night stands would be out next week just bring it out all together. RIGHT!!! When they finally call and tell us that the night stands are in the also tell us the mirror is broken AGAIN! In the excitement of finally getting our night stands we failed to ask when a new mirror was to come and they didnt tell us. So now another week goes by and I have to call again and ask about another piece. Guess what they told me - Yep Next week. So the Saga goes on. To add Ashleys furniture is well made and good quality so if you like ashleys furniture I suggest you order offline or another store. DO NOT GO TO THE FRISCO LOCATION.