Shamaley Ford

Reviews 3

AB

Abel Olivas

I had the worst customer service experience with the Service Department at Shamaley Ford ever. Had my vehicle towed in on Thursday October 1, 2015. The tow driver gave them our information. Did not receive a call all day or afternoon. Had to call to verify the vehicle had made it to the Service Department and let them know what had happened. They said they would be contacting me with details of they type of work that had to be done. No one called me. I had to call on Saturday 10/10/2025 to ask what was going on. They service rep on the phone told me that my service rep in charge of this vehicle was Manny Hernandez. He then gave me his # 629-4271 and told me my service tag #. He then said Manny was not available and then explained to me that the engine had a major problem and that Manny would be contacting me to let me know the problem and what course of action was needed to be taken. No call Saturday. No call Monday. Tuesday, called twice before noon and twice after noon leaving messages on Manny Hernandezs answering machine to please call me back because I needed to find out what was going to happen to my vehicle. Wednesday, called four times, left messages. Thursday, called five times, left messages. Friday, called four times, left messages. Saturday, called two times, left messages. Monday, called three times, left messages. Then, I went in to the Shamaley Ford Service Department. I asked for Manny Hernandez. They showed me to his podium. First thing I noticed, the red blinking "you have messages" light blinking on his phone. Probably all of my messages! Explained to him who I was and how upset I was that he had not bothered to call me to let me know what was going on with my vehicle. He plainly said, "I called your wife." I explained to him that my wife told me she had spoken to him and that she told him he needed to call me to explain what was wrong with the vehicle. He then said, he was not told that. He asked me what I wanted to do and I told him I wanted my vehicle back. We went to the pay counter and I was charged $203.82 for having my vehicle sit at the Service Department for a week +. I then asked the lady at the pay counter for a Service Department Supervisor. Didnt get his name I was so upset. But, I explained to him this whole scenario to him. His reply the whole time, "Im sorry Sir, Im sorry Sir." Is there anything we could do to help you feel better? Well, of course, dont charge me and reprimand that non-phone answering so-called Service Rep. Well, none of the two happened. I was supposed to get my vehicle towed back that same Friday, October 9, 2015. Here it is, Wednesday October 14, 2015, and I still dont have my vehicle back. Oddly, every time I have gone to Ford Service Department, I always get an email stating, "How did we do?" a quick customer service questionnaire. Well, I didnt get one this time.

IV

IvanCRF

I found Shamaleys finance department to be rather unscrupulous. Their finance manager told me he was selling me warranties (Ford ESP) at the X-Plan rate. I later found out I was charged full price and that there is no such thing such as an X-Plan price for warranties. During the buying process, the finance managers numbers would never be presented in a clear manner when I asked him how much my car would be without any warranties he stumbled and stuttered as he looked to his computer screen in nervousness. After a weeks time and upon discovering I was over-charged, I attempted to get refunded through their now agitated finance manager. Unfortunately, his tone quickly changed for the worse when discussing a refund. He later called me to tell me he was dealing with customers and sounded as if I was wasting his time. After long and sour efforts to reclaim thousands of dollars, I was finally able to get refunded most of my warranties, except for Resistall, which I was told was non-refundable, which I see as a thousand dollar lesson. I never did see the Resistall coating be applied to my vehicle which is why I wanted the refund after reading their product website and wondering when the protective coating would be applied. I was told that it had the coating applied even before I bought the vehicle, which would mean all vehicles are coated regardless if people purchase Resistall or not. I cannot imagine such a waste in manpower and money for this. I also found it amusing when I was showing interest in the 2015 Mustang GT I bought that other sales people pretended that someone else was attempting to purchase the same vehicle as well as if to sway and solidify my decision to purchase the vehicle. I was not impressed with the sales staff either. I asked if the 3.55 ratio that I purchased was the lowest gear ratio available for the Mustang and if it had satellite radio. The salesperson said yes, however after buying the car, I discovered 3.73 is the lowest gear ratio available and my Mustang did not come with satellite radio. I hope to possibly save someone thousands of dollars with my review, which is the only reason I am writing anything.

AL

Alyssa R

Bought a new 2012 Ford Focus in 2012. I was the one buying the car, but the sales guy only spoke to my dad in Spanish the whole time like I wasnt there. I drove off the lot, got my windows tinted, and then got a call from the finance department a week later telling me that my financing didnt go through and I would have to come by to refinance the car I had been driving for a week. Thats just where my Ford nightmare began. Ive taken my car in 4 times over the past 3 years for transmission issues (car pulls, doesnt accelerate, car shakes, completely gave out on me once) and the service department has NEVER been able to fix the issue. Ive left my car there for 2 days and they did nothing to it until I called to see if it was ready to be picked up at the time they told me it would be ready. They asked to give them another day, however it was Saturday, so "another day" really meant 2 days. Issue still has not been fixed. I am not your "mija" I am a customer that paid thousands of dollars for a car and expect it to work. Besides the failing transmission, the driver door does not close because of a failing latch. I called about this and they said it would be $500 to fix even though there are at least 3,000 complaints about this issue and recalls for different models of the same year. I wouldnt be happy paying that much for a broken door, but I would pay it if I knew the transmission wont give out on me, however paying to fix the door then having the transmission fail is a very real possibility. I called Ford corporate and they forwarded the info to Shamaley. Corporate basically said its not their problem and all they could do is give me $1,500 towards a new Ford. Like I would ever want to buy another Ford and lose all the money Ive already put towards the car. This was by far the worst investment Ive ever made. Bottom line: if you want a car with a transmission that wont fail you, a door that you dont have to hold shut while driving, and staff that wont treat you like a child with money to throw around, do not buy a vehicle from this dealership or any Ford dealership for that matter.