SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	333 N Hwy 67, Cedar Hill, TX 75104, USA
Phone:	+1 972-293-0273
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 5

Reviews 9

Laura Garcia

Never coming here again!! I came to buy a nude lipstick and found it.. I was also looking to try out different brands of foundation. I opted in for too faced born this way and beccas total coverage or something like that and let the girl know that. She said okay and shed be right back and went to check out somebody. Okay cool. I thought shed come after she was done but nope. She went to go "fix" the perfume display. She was literally looking for things to do while I was there sitting for over 10 minutes with a bare face waiting to be matched. If she didnt want to match me, she couldve told me. Wouldve saved me a couple of ounces of my own foundation which is pretty expensive! I wasnt there to be cheap and get free foundation.. I wanted to get samples of 2 foundations to try them out with my oily acne prone skin and then buy whichever one I liked best! There was three Sephora employees and literally maybe 2-3 customers including myself. Theres no excuse for this. I ended up leaving the lipstick.. very disappointed

brittney b

Why is there always only 1 girl working the entire sephora? Im so tired of always seeing a lone employee run ragged trying to tend to customers and phone calls stop trying to save a nickel and hire more workers also u cant return items that you dont sell at that location that location sells close to almost nothing! And i cant use my sephora giftcard on the sephora website? Complete bs ..Either this is a sephora and they return all sephora items or not this is the last time I shop at this location get it together jcpenny.

Alexis Leonard

Terrible customer service. Lola was of no help the first visit. Initially told her that I had gotten darker due to it being summer. Ended up having to return the product due to it being the wrong color. When I returned it I let the lady know it was the wrong color an I was interested in getting something that match. She just returned my money and didnt help. I just put back all the items I had in my hand and walked out. Lola and the other lady apparently found it all funny. Last time Id ever shop there.

Alicia Archer

Best customer service experience. I usually shop at Ulta but lately their customer service has been lacking. Ill be shopping here more often. Lola helped me find the perfect eye shadow pallette and even helped me try it out before I bought it. Cant put a price on that! She went out of her way to help me out and I sincerely appreciate it!

Veronica Rodriguez

The associates did not help and never greeted me or helped me out. I was going to buy a spray for my face and a powder that i wanted help. I will never go there again.

Brittany Gloria

EXCELLENT customer service! Returned a lipstick that melted in the heat and received two for free. No hassle.

Ouida Hale

Gaby is phenomenal. The brows with Co concealer look wonderful. I cannot wait to try it at home

Lori Wardrup

Terrible customer service. After waiting 30 minutes and being ignored, I left.

Happy TX

I love my Sephora perks, the free samples, and the customer service.