Sephora

Reviews 13

TU

Turkishdelightx 3

I have been a VIB Rouge for about 4 years or more. I use to love coming here to shop beauty products, but this past year or so customer service has just gone downhill. I go out of my way to go to Sephora in Allen because I love the customer service there and their willingness to help! Or I just shop online. My recent bad experiences at Stonebriar. I bought a Becca Foundation when I got home it had already been opened and used... I immediately exchanged it because I really wanted to try the foundation out. Only to find out I was not crazy about it and tried to return it only to have the girl give me a dirty look and say I already returned it and she would not do it. I did not make a big deal even though the first time it was not my fault since theyre leaving out used products. Another recent bad experience I did a makeover (which VIB Rouges get for free) I purchased about $200 worth of makeup still, but wanted to return a highlighter palette. I let the cashier know I have my card and handed my VIB Rouge card so she could easily look up my receipt ( which I have had no problem with them looking up my receipt with before). The cashier ( which Im pretty sure is a skin specialist) b.c I have seen her at the store for the past couple years the lady with short black hair ignored my card on the counter and sternly kept saying I needed to show her proof of receipt so I pulled it up on my phone on the site then again in a stern manner said it was a makeover so I could not return it. I then said as I picked up my card she chose to ignore I am a VIB Rouge I do not have to purchase items if I do not want to after a makeover ( which I have not done in awhile)She made it so much more difficult and did not apologize avoided eye contact and then credited my return as credit even though I paid debit ( which they always do even if you pay cash) She has been there long enough to know this. This has become my least favorite location which sucks because it is the closest to me. Online shopping it is! Or waters creek in Allen!!

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KA

Kaeun Lee

I was very offended by an employee who came up to us asking if me and my friends stole anything from the store. Her saying was that one of her clients had told her that we were stealing some products from the store. The part that angered me the most was that I could tell she hadnt even checked any of the security in the store which tells me she believed the client that told the false truth but not us. If she had made sure in the first place that it wasnt true, this upsetting incident wouldnt have occurred. Even more, she kept on repeating the store had all the securities to prove any false guilt out of us. That false accusing offended us very much and ruined the shopping experience.

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낮누

I was very offended when an employee came up to me and my friends telling us that a customer told her we were stealing. I offered her to check my bag but she refused and she also told us that there was security cameras and that security has came to the store to check on us. When she said this it felt as if she was threatening us as if we have stolen products without evidence. It frustrated me how she did not even bothered checking first only beliving in the clients words. This would have not gone this bad if she had made sure this was not true. Never going back

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A

A Private User

My mother purchased $400 worth of make up for us at the North Park location where they were very helpful unlike at Stonebriar. Since this amount was spent for the wedding make-up I was going to be in.Tthey said that we would not be responsible for the usual 50 gift certificate. After spending the $400 they want another $50 in addition! Why? I just needed help with the eye makeup for the event. Ridiculous!!!! The manager was very unprofessional.Dont WASTE YOUR TIME HERE. GO TO NORTHPARK OR MAC!!!!!

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VK

vkl0253

Honestly, the service is pretty bad compare to the Willow Bend Malls service. However, theres a skin guru here. Hes super busy so it is hard to get a hold of him. If you happen to track him down (very pale skin guy) you will see why I give this store 5 stars. He will show you ALL the products you need. Its a lot! But, you have to do it. I listened to him on the K-beauty regime and my skin has never been more clear or radiance in my whole life.

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MA

Marissa Nguyen

Everyone here is soooo nice! Best service ever. Alexis and Kenny helped me throughout my entire visit. The sephora employees dont make you feel forced to buy anything and they are more than happy to give you free samples of whatever you want! Love love love!!!

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JA

Jackie Luckett

This location has the worst customer service, but they have a bigger brand selection and always have products in stock. The location at Willowbend is way better, I try to always go there even though this one is closer. The staff is beyond rude.

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CE

Cesar Rodriguez

Their service is wack, and the workers are rude. They dont have a wide variety of products because it is so small. Sometimes they have what i am looking for, like the benifit cheekathon pallete which the larger sephora did not have.

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RI

Rina Alshaer

This Sephora has the worst customer service EVER! Employees dont help and dont care about struggling customers!! They have ZERO customer service . I needed some help with finding the right foundation shade they wont even lift a brow.

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MR

Mri Sol

Sale clerks doesnt help. And so stingy in giving samples for customers to try out. I dont believe that store has no samples at all. I spent almost $150 and was not even given samples or at least a simple thank you. Assoc. #0546!

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MA

Malilah Ming-Yue

Rude chasier, if it wasnt for the manager she wouldnt exchange my product. Im just going to keep buying from the one inside the mall

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CL

Clarivel Perez

Muy bueno y rápido, lo máximo

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CO

Cody Arnold

My wife has always had great service here. Everyone is very friendly and super helpful.

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