Sprint Store

Reviews 4

RE

Reginald Smith

This was the all time, hands down, worst experience that I have ever had purchasing a phone! I have bought vehicles with far less hassles. First, the store had several people waiting, there were only two sales reps working at any time but there were at least five employees in residence. One was apparently the "manager", Ill return to him shortly, another was a "tech" and then there was the greeter and keeper or the list that she failed to manage with any recognisable accuracy. Forty-five minutes or so into this three hour fiasco a young sales rep comes up to me and asked,"Are you Howard?" I answered, "No, my name is Reginald." The young sales rep said, "Well I guess youre next then." This was a mere foreshadowing of things to come. The young sales rep immediately encountered problems with his computer, so much so that he had to ask me for my phone number, address and social security number over and over with each computer mishap. I finally wrote this information down for him before someone overheard it enough times to place it to memory and filing it away for a potential hack! My sales rep obviously hadnt been sufficiently trained and I actually felt a degree of empathy for him having been a new employee myself more than once. However, one hour turned into two and then three! The customers who I had bonded with during our purgatory period in the "Land of the Lost Customers" came and went in varying degrees of satisfaction. I found myself alone in the store with the my young sales rep and the manager, Gustavo Vargas. I was exasperated by this time, vasilating between sticking in there and completing my purchase of a overpriced iPhone 7 with an "unlimited" eveveything plan or just chunking the whole deal. Mr. Vargas was just as put off and ended up hanging up on the Sprint customer service rep hed called to help him set up the account. Finally after my thrid "little" credit check, Mr. Vargas word not mine, all that was left was to switch over my phone number. Mr.Vargas informed me that I needed to provide him with the account number and pin from my current carrier. At this point I was so stressed and diconbobulated that had you asked me what my name was Id probably say,"Howard!" Mine you throughout this entire debacle the manager nor my young sales rep for that matter had the decency to apologize for this arduous process. I couldnt find my account number but instead of the manager calling my current provider and negotiating the number transfer he dials the number and hands me the phone. I get the manager the pertinent information and he says that the transfer will take about ten minutes or so. While Im waiting I select a $29 phone case for my new $800 IPhone and I ask the manger fir a discount on the phone case to compensate my for my time and frustration. Mr. Vargas says, " That will be $32.95 or something like that. At this point Im pissed! Im returning to Sprint after a two year hiatus and now Im spending more for the phone and plan then I had wanted to and this gentleman shows me ZERO customer service. I tell the manager and the young sales rep that if I recieve a survey asking me to critique their service during this purchase my responses wouldnt be far from glowing. The manager gives me his card presumably to show me how confident he is that my potential complaint is meaningless and certainly no threat to his estemmed position. I begin to walk out the door in a huff with my flimsy bag containing my hard earned purschase but I stop in my tracks. I think to myself how many customer have been jerked around by this guy? I asked myself would I feel comfortable ever coming back here again. The answer was a resounding, "Hell No!" So I marched right back up to the counter and said, " I dont want to do business with you, give me my money back!" Do you think that the "manager", Mr. Gustavo Vargas, he gave me his card remember, said," I sorry you feel that way sir, how can I (Sprint) make this right for you?" Nope, Mr.Vargas didnt say that, he said,"Thats going to be a $35 restocking fee." Thats retaliation!

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VA

Valerie Atkins

Last night my LG G4 phone died on me for no reason (at least not that I know of) and even after doing a hard set, it still didnt turn on. So I ended up taking the phone to Lincoln Village Sprint store to see about getting it fixed and hoping that it would be quick. Walked in and got Brandon, mind you, I was already upset that I had to take my phone into the store because I just got this phone in September. Brandon explained to me that it would take at least 2 hours before I could get my phone looked at and also informed me that if they couldnt fix it, they would send off for a new one. I then asked what do I do about a phone and he asked me did I have a back up phone. By this time, I am fuming and just asked him to write up my ticket to see if the phone can be fixed. After he did the paperwork, he informed me that he would let me know as soon as he could about my phone and I left the store to come back later. As I stated, I was pretty upset that I had to even do this and I sort of took it out on Brandon but he just called me back and informed me that they couldnt fix my phone and I would be getting a new one. He then told me that he spoke with his manager and they found a phone for me so I wouldnt have to wait for one. That really made my day. He also took the time to walk me through on how to find all of my stuff for my phone if it was backed up on my Google Acct, which it was. So Brandon, thank you very much for all your help, it was very much appreciated. That is great customer service!!

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CR

Crystal Fan

This was the worst Sprint experience Ive ever had. I worked with a sales consultant named Julio who was complete;y incompetent and had no idea what we was talking about. I went into the store to purchase a new phone because I had lost my other phone. I spoke with a sales representative the night before over the phone who informed me that I could get an early upgrade. In the store, Julio was extremely pushy with asking me to buy phone accessories that I repeatedly told him I didnt need. He made me wait 30 minutes before he finally informed me that I couldnt get a new phone without trading in an old phone. I had told the representative over the phone the night before that i did not have a phone to trade in. He went to speak with his manager who was also very unwilling to help. He said no without even coming to talk to me. The customer service is terrible at that location. They are incompetent and do not try to work with the customer. YOUR STORE SUCKS! THANK YOU FOR WASTING MY TIME!

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HA

Hans Huether

No good service, only attitude and by the book unhelpful. I walk in just looking for a new battery for my old Evo4G since mine is only holding an hour of active charge. I have done this in the past a few years ago in San Antonio at the Sprint off Bitters/281, which is not a service store, and they came out with a battery fast and just gave it to me. This store, had no one manning the greeting station, and there was not many ppl in it. Then the one woman that did anything recited that unless the battery was under warranty I had to go somewhere else to buy one! I just wanted a battery to last me till a new phone comes out next month and this woman threw the book at me without ever thinking of going above and beyond like the customer service I got in San Antonio Sprint off Blanco/1604 (the best one I have ever been to)... Sad to see this in ATX.

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