Monogram Lady Gifts

Category:	Embroidery Shop
Address:	3818 Far West Blvd, Austin, TX 78731, USA
Phone:	+1 512-345-9544
Site:	monogramlady.net
Rating:	3.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 38

Reviews 10

A Private User

ABSOLUTE WORSE PLACE EVER!!! I wouldnt recommend anyone coming here!! I brought in 7 Vera Bradley hanging travel organizers to get monogrammed for gifts and specified the font color, size and location (which was also written on my ticket) and to my surprise they monogrammed them in the completely wrong spot. I brought this to their attention and they said it was no issue removing the stitching and that I wouldnt even be able to tell they did it incorrectly, I agreed to this ONLY if there was no way you could tell. Well, I got a voicemail from them a few days later letting me know they were done and look great. I went to pick them up and they looked horrible, they were all ripped where they were previously stitched so I brought this to their attention and the worker said oh well the monogrammer put "no fray" on the rips to keep it from ripping further. REALLY? like i was going to be happy the rip wasnt going to get bigger? I asked what could be done and they offered me a refund on the monogram which i accepted but then I asked what they were going to do about the 7 organizers I purchased and I was told NOTHING, they couldnt do anything because they didnt carry that one. I said thats fine, I will settle for ones you have and they said they couldnt do that either. I then asked to talk to the owner who came from the back with a complete attitude and said "ya, Im the owner, what? well, after 45 min of going back and forth with her she proceeded to say she couldnt do anything and that she didnt know what else I wanted for her to say. WIth it all said and done she agreed to replace 1 only 1 because it was the worst ripped one. WOW at this point I had to leave, it was ridiculous. Lesson learned, DONT go here...you will regret it!! I am not sure how this lady is still running a business with such a rude, uncaring, selfless attitude.

shannon davis

STOP! do not use the monogram lady for gifts of any kind! I ordered monogram wine glasses for Christmas gifts and what I received were flimsy, cheap, crappy plastic throwaway cups. why on earth would anyone monogram a throwaway cup? and that is the quality of what I received. the website is very deceiving. it clearly states wine glass. when I received the crap I got, I called the number only to get a machine (imagine that) then I looked on the website for a return, review tab of which there is none (should be a clue) I could only leave an email. later in the day I got a call back. I explained how dissatisfied and disappointed I was with this order and requested a refund as I had already sent the package back. I was informed at that time that I would not be getting a refund. they dont do refunds. I explained that the website is very inaccurate and I was told that it states the product was plastic. it was written out under the description of wine GLASS bpa-free polymer. now that does not tell me that it is plastic, as I was told it did. I see glass for description not plastic. I should not have to google product description in order to know that it is made of plastic and not glass when it clearly state glass. the rudeness and horrible attitude was also a great disappointment. the monogram lady practices bad business and is all lies and scams. DO NOT USE!!!!

Amanda Arpino

Two ladies working and I was never greeted upon entering the store. I wandered around a bit looking for bridesmaid gifts for my girls. There was no interaction with me and the girls who were working were just chatting with each other behind the register the whole time. There were also stacks of shirts being folded on the ground, which I tipped on. They girls both finally acknowledged me as I was walking out with a "have a good day". First impressions are lasting. Customer service is so important. Ill never go back!

Jennifer Ogilvie

Just want a chance to say that I LOVE my Govino Wine Glass (yes...its made of polymer...states that clearly on the website...and exactly why I bought them). Had them monogrammed with "Texas Mom" and "Texas Dad." They are PERFECT travel wine glasses...cups...tumblers...whatever you want to call them! They travel well (hence the name "Govino"...get it? GO vino) and are easy to hold onto! We christened them at the beach...perfect! Very pleased with the product and the store.

A Private User

What a joke of a business owner .... Worst and rudest person to do business with! The girls that work the front are sweet and I feel bad that they have to work for such an unprofessional lady! They monogrammed my bag incorrectly and wouldnt fix it!!

A Private User

THIS IS AN AWESOME PLACE! Not only do they do monograming, but have tons of great gifts too! Owner is super friendly and will get things to you on time! Go see her!

Hannah Hayes

Way overpriced. I didnt even get my bows monogrammed, and they cost $12.00 each. The staff that was working was nice, though.

A Private User

EVERYTHING that can be monogrammed can be found here! SO fun!

SeeSee Tx

Oh my gosh this place is fabulous

Denise Renfeldt

Great local shopping here!!!!