Fossil Store

Category:	Watch Store
Address:	433 Opry Mills Dr, Nashville, TN 37214, USA
Phone:	+1 615-823-3146
Site:	stores.fossil.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 54

Reviews 10

Kristi Harris

I went in for a new battery and was given back a broken watch. Employee who changed the battery said she didnt do it. Um, well I gave it to you put together and you gave it back to me with a missing link so obviously you were responsible. "Manager" Zach stepped in and with two dumbfounded people looking at me and after stating that this was not OK, I was told that they could order a new link TOMORROW and could come back to the mall then to have them fix it or have the link shipped to me, and once again come back to the mall to have them put it on. Both would be inconveniences to me, of course. Zach then stated we could get just pick a new watch out so we began to do that when he magically found the link in the back where the employee had changed the battery. Good grief, Im planet earth have we met? With this being the only Fossil store in the area now, lets hope we can get some competent employees and managers at this location. Very dissatisfied with the form of "customer service" I received.

Claude

Took my tan leather band watch in for a batter replacement. Watch was dropped and crystal screen was cracked. They offered to send the screen out to be replaced by Metro Services. Got back my watch and the band was extremely dirty. I called Metro Services to find out why the band was so dirty and requested a replavement. They sent me a fake leather band that looked like cheap alligator skin. I will never go to that store for anything except to buy something brand new.

lorraine connie

Have never bought a watch here. But, I have bought purses and wallets and a leather messenger bag here. I have never had problems with customer service at this store. Why is it called a watch store? They have more bags here than watches. I love fossil and some of my best have come from this store. The sale they have going on now is crazy. Im buying as much as i can.

poorna chandra Rao

The customer service is crap. I just entered into the store to get a new watch. The display shelf was open and I was about to take a watch, the salesperson didnt allow to take a look at the watch.. If they wont allow customers to look at the watches and buy them why they are having a outlet store to sell watches.. Hated this store..

Bridget Mattox

Bought a watch from there and the battery died while I was in a movie. The movie let out at 6:50 and mall closed at 7. By the time I got back to the store it was 7:02 and the doors were closed. A guy let me in and put a new battery in. Very nice of them.

Pruthvi Reddy

The store is crowded most of the times so the staff is full on their hands The prices are nice here cheaper than outside

Ahmed Jama

Pool selection, horrible service. Walked in, walked out.

Joel Richardson

Great selection of discounted Fossil products.

Blanca Del Villar

Service is the WORST.

Sear-jasub López Serrano

Good discounts