Zales –The Diamond Store

Reviews 9

CO

Conner Kelley

Service is really bad. Not sure if its because I look young so they dont take me serious, but Ive had to go 3 times for a pearl set that I purchased, and each time I stand there waiting for at least 15 minutes before finally asking someone to help. The pearl set that was purchased is not good quality either, Ive had the post fall out of the earrings 3 times, luckily purchased the warranty and have been able to get them fixed free of charge. This most recent time the earring was supposed to be fixed 01/08/2016, and I have not heard from them, so I called 01/14/2016 and the lady was extremely rude on the phone. She put me on hold before I finished saying my customer name as asked, came back on the line and said "Theyre ready" and hung up, before I could say anything. Must say this location is the worst Zales Ive been to. Two of the pearl fixes were done in my former town, in Nebraska, and it was a totally different experience; even though I had to wait to be helped, they were overall much more pleasant there.

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Anna Fisher

I am a long-time customer of Mappins/Zales and today I brought in my wedding ring to talk to them about how the bevels were polished off the edges. The sales woman and manager were incredibly rude, and while they may not have been able to do anything about it, their attitudes were horrendous. I know that this is a chain store, but I have had good experiences with most of their staff previously, so I was definitely shocked at how I was treated. Its really too bad for them. We have purchased all of our jewelry from this store for the last 10 years and after today, I will not be purchasing anything else from them. If you are looking for any jewelry, avoid this store. The manager is rude and arrogant and will try and intimidate you and belittle you.

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Samantha Cribb

Yes prices are better than Kay jewelers but their customer service is by far the worst! The women in there are so rude, I hate going in there. If they had a better staff I would have probably bought earrings here but took my business elsewhere for the sole reason of the attitude of the sales associate. I have been in several times including for inspection and have never had good customer service. They act like it is a hassle to clean my jewelry, jewelry that was bought from them and thats just not good business. Hire some better sales associate and I would consider spending my money here again.

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Anthony Schnyder

Me and my family have purchased many pieces of jewelry from Mrs. Sheila. She is by far the best person to help with picking the right jewelry. I recently got engaged and she went above and beyond to help me pick out the perfect ring for my fiance. Never once since meeting her has she not had a smile on her face. We recommend her to everyone.

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A Private User

They said they could downsize my engagement ring, but when it came back, the ring was damaged. The manager said it could be replaced, but without the same quality diamonds. Horrible customer service. That is why their store is empty compared to Helzberg, which has much better jewelry and a larger selection.

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Jennifer C

Horrible customer service. Stopped in to get all 3 of my pieces inspected and cleaned and was told I needed to have all of my booklets and she rudely informed me that I could take this to the ones in Alabama where I live now. I will never be back.

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CA

Cameron Smith

Customer service was absolutely horrendous. It felt as if they were treating me like a child, they treated me as if i had no knowledge about anything we spoke about, and the lady was very condescending.

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N Willis

I came in to return a ring and it took forever to get someone to assist me. There were others there but too busy eating lunch to help.

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C Menzie

Friendly and helpful staff.

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