Ford of Murfreesboro

Reviews 3

AN

Andrew Warren

We recently purchased a 2006 Mercury Mountaineer from another dealer. After driving it for two weeks my wife was hit head on and it was totaled. We found a similar Mountaineer at Ford of Murfreesboro we liked. We went on Memorial Day to look at it, we only had 1 day left on our rental and were in dire need of a new car. The Mercury they had was out of our price range. So we decided to move on to another dealer. The salesman begged us to stay and told us how much better it was to buy from a certified dealership. They showed us a Jeep Commander that was nice and a good deal. We purchased it and were fairly happy for the first two weeks. The dealer called 4 times to make sure the car was running correctly, wow… Then after driving it to visit out of town family the transmission Solenoid went out on the way home. After doing research we found it was a known problem and you could reprogram the computer to lower the pressure and it would work for about two weeks... Took it back to the dealer and they tested it and sure enough it was the solenoid. But we did not buy the $2,500.00 extended warranty so they could do nothing for us. I explained I thought we got some kind of small warranty from buying from a “Certified Ford” Dealer, they said no. And they already had my cash yet I still didn’t even have my title yet. They said tuff they could not fix every car that they sold. I believe they reset the computer and sold it know it would blow up (I have no proof of this but all the signs point this way). They offered to “fix it at dealer cost” of $1000. Thing is I called three other dealers and a Trans shop, knowing what was wrong and they only wanted $600. Then the day I went back to get it, they had taken it to the Jeep dealer and we had to wait three hours to get it back. Oh the other thing when I was broke down on the side of the interstate I looked underneath the car to see if anything looked out of place, no spare tire. The GM acted like I took it off or something. He finally agreed to get me one, it was a donut and worn out even though the commanders come with 17” spares. I would not buy anything from these people they lie and say everything just above the law. They carefully word everything so they are legally covered. I know everyone needs to make money to stay in business but these guys clearly do not care about getting any more from me….

WI

Will Knot Tell

I purchased a Certified Pre Owned {CPO} Ford Explorer. The salesman was okay to work with. I immediately started having problems with error messages regarding the passenger side air bag and the air bag light coming on with or without anyone or anything in the passengers seat. My wife took the vehicle in and nothing was done about it, there was not even anything written up on the service ticket so I feel like they didnt do anything about it. This is a serious safety issue. I stopped by and talked to the service department and they told me to check under the seat and make sure that nothing was in the seat tracks which we already did prior to taking it in the first time. Then I was told that since it was a CPO I would have to go through their Quick Lube to have the problem looked at which is what was done the first time. I tried talking to the salesman but he was out sick. I was transferred to John Martin who I believe is the Sales Manager and left a voice mail message that went unanswered. After 2 days I attempted to contact the General Manager David Lee. That call went to voice mail and went unanswered. I received a Christmas card email with David Lees email address and sent an email to that address. That too went unanswered. The salesman finally called on a Friday evening with promises to find out what was going on and promising to call the following Monday. No phone call. During this time I also found that the radiator overflow bottle is empty and contained what I can only describe as crud which would indicate that the cooling system must be full of the same crud. After driving the vehicle to get it to operating temperature, I again checked the overflow bottle and it was dry still. I then opened the radiator cap, which is something you should NEVER do with a hot vehicle. I was very careful and found this was no problem as I was able to put my index finger into the radiator filler all the way without even touching any coolant. All of this has occurred with less that 2 tanks of gas or less than 600 miles.So much for their "127 point inspection." The brake fluid is black and the people in the service department recommended that the system be flushed---for $100. I didnt get what I paid for. Good luck for anyone else that makes a purchase from Ford of Murfreesboro! If I can get these problems resolved I will update my review.

RC

rcnops229

A negative experience with one service advisor, but resulting in a positive review for the dealership team. In June I took in my 2016 Explorer for service on defective parking sensors. At the time, I chose to set up the appointment online. When I did, the service advisor I dealt with before was not available for selection in the menu. I had to randomly choose between 3. I chose one. No big deal right? I was wrong. Upon arrival at the dealership, I made contact with the "chosen" advisor and stated my business after waiting for approximately 15-20 mins; feeling maybe I was forgotten about. It appeared from first contact that maybe I wasnt worthy of the advisors time and the advisor didnt want to deal with me for whatever reason and even insisted that thered be no problems if I chose another advisor to help me. "Pawning" me off in a way. I refused and gave an opportunity for the advisor to help me. I was wrong, again. After 10-15 mins of trying to find solutions for the issues at hand, I realized the advisor didnt want to or wasnt going to put in much effort to assist me. Even suggested I reschedule, I guess so I can "go away". I wasnt rescheduling since I already did the week before in late May because the shop was closing in 4 hours and there wouldnt be enough time to do a diagnostic on the car. So, I left that particular advisor and got other employees involved. Chico, Trevor, and a customer service relation lady took time from their tasks and found a solution. A very simple solution too. I appreciated the help and efforts, since I had to go back to work. Kudos to them. And ALL I needed was a ride since all the loaners were gone by 9am. I got my ride and later on in the day, the 3 that helped me, found a loaner for me that was turned in. So they were looking out for me. I appreciate that. It was a good thing that I got the loaner too, cause my car ended up being at the shop from June 2 to June 21 and the issue still didnt get fixed. Thats another pending review, but Im sure the "team" will take care of me. From this experience I will say for future or potential customers, dont let the actions or lack there of from one employee deter you from Ford of Murfreesboro. Theres still honest hard working people employed there that still values customers and customer service/satisfaction.