Category: | Car Dealer |
Address: | 960 John R Rice Blvd, Murfreesboro, TN 37129, USA |
Phone: | +1 615-645-1075 |
Site: | chevroletbuickgmcofmurfreesboro.com |
Rating: | 4 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 1–5PM |
JT
JT
If I could rate them any lower I would. Horrific experience. A few weeks ago I was driving to Nashville when out of nowhere my oil pressure gauge showed the pressure dropping and warning for low oil pressure came on and I immediately pulled over and checked my truck out for a loss of oil or any other symptoms that might be causing the drop and warning. Drove it home and let it sit over night to see if it was just a electrical issue or possibly an isolated incident ( as the Sierra is known to do on occasion). For the next 2 days the vehicle acted normally with no warning signs or or change in oil pressure, so I thought nothing of it and chalked it up as an isolated electrical issue. Two days later, the same issue arose and I immediately took the vehicle to GMC of Murfreesboro. After a quick diagnostic test (Im almost certain they did not perform a manual oil pressure test) they informed me that my oil pressure sensor was failing and need to be replaced for the price of $493. I left the vehicle with them and went to lunch while they prepared my vehicle for the repair. While waiting I called 2 other well known and reputable mechanics in Murfreesboro to get a price check for the proposed repairs.One of them quoted me $250 and the other between $200-225. Immediately got off the phone and called the dealer to tell them stop service on my vehicle, that i was taking it for repairs elsewhere due to the big pricing difference. They agreed to match the $250, but would still be charging me $93 for the diagnostic test (you know, the one they do for free at OReillys) and would not be honoring my 10% military discount they originally offered. I agreed to the price and the vehicle was finished and back in my possession in roughly 2 hours( i will say that is really good turn around time). The following Monday on my way to work the vehicle began experiencing the same problems all over again and once again immediately took it GMC of Murfreesboro. After some discussion with a service rep I was told it was more than likely a worn out cam bearing and the only way to resolve this issue was tearing the engine apart just to inspect for the price of $5200, or replacing the engine for $7600. I said thanks but no thanks, I would be taking my vehicle elsewhere for a second opinion. The truck sat for the next few days, as the winter apocalypse descended on Murfreesboro a few days after all of this had taken place, but as soon as the snow was gone I took it Kellys Automotive, as they had come highly recommended by multiple sources. After about an 15 minute inspection I was told there was nothing wrong with the vehicle except for a clogged filter that connects to the sensor( the one that had just been replaced). The mechanic also informed me that GM had put out a bulletin on this issue and it was very well known issue with a very simple and cheap fix, either replace the filter or remove it all together. He told me more with almost absolute certainty this was the issue and that he had seen a truck identical to mine with the same issue less than a week prior. I cannot recommend Kellys Automotive enough. Now a week later and many miles both, highway and city, have been put on the vehicle and not a single issue has arisen. The oil pressure has been absolutely steady and none of the indicators have flashed again. With that being said, I will never service or purchase a vehicle from GMC of Murfreesboro again ( the truck was originally purchased at the old facility on Broad Street), and will warn as many people as I can with this cautionary tale. In hindsight, I am glad this happened as I planned on trading my truck in for a new model this year(another story about the lowball offer they gave me when asked about trading instead of engine repairs) because I will definitely be taking my business to Toyota of Murfreesboro directly across the street. They gave me a trade in value of roughly $4,000 more than what GMC had offered.
CH
chetly75
Initially went in looking for an SUV, or a truck. I hadnt decided. What brought me here was the inept website where you can search for in stock on location vehicles. I found a nice Tahoe online, in stock at Murfreesboro. So we go down, and we were "assigned" a product specialist to help me find the vehicle I was needing. I wont name names while giving a negative review of such, but this guy asked me what I was looking for. I told him maybe a Tahoe, or a pickup, I could go either way. Either way its around $50,000-$70,000.....so I did not expect to have his nose fluffed up at me when gave him that answer....you dont want the $70,000....fine. I explained to him the Tahoe in stock I wanted to look at. He said he is not familiar with that vehicle and couldnt help me.....uh...what? Youre like, the worst salesperson ever. I asked if a stock number assigned to the truck would help him out....he said yes, I gave him the number, he typed less than the number of digits in said stock number, then explained only a manager could look that up....uhh...what? He came back to say that the on location in stock in Murfreesboro Tahoe was actually in South Carolina. He then started to explain the reasons their horrible stock system can sometimes give the locat......I DONT CARE. Thats just stupid talk. My wife behind me hilariously and openly asked in front of all there, "Youre not going to deal with him....Are you..?"......thats funny. I said no and that brings us to our addendum below ......... So I walked an acre out back to where they hide the $70,000 trucks...because thats where you want your money customers....way out back walking an acre to the expensive trucks. (FYI - they are moving in June to another location on Medical Center Drive....hopefully that will help). Those Tahoes were a little out of my price range - So I started to look at some pickups...After finding one to my liking, alone, without being stalked by buzzards (I liked that I was given my own time, granted it was a Sunday 2 hours before closing time....lol) I came back inside and .................. I informed somebody up front that I needed to see someone else and out RUNS Sheyna. Sheyna Novakovski (I think thats right), our sales person, was probably the best salesperson I have ever had when dealing with a car dealership. It is because of her and her alone I leased my truck. In fact, she ran several times around the lot when dealing with me and made sure I and my family were comfortable and offered to get us whatever we needed. She truly is an asset to the dealership. In three years, if she is still there, I will definitely sign another lease.....but only with her. Dont bother assigning me to anyone else...Ill leave. :-) (Since this review - This dealership has moved locations to a very nice new building....some items in this review are no longer accurate, such as hiding the trucks out back....but most everything else remains accurate)...
RO
Robert Kersting
I very rarely provide any negative feedback on Google Reviews, so when I do, it really needs to the warranted. Sadly I had a less than satisfactory experience with the service department of this dealership. I dropped my car off on Tuesday for a repair (vehicle is under warranty with around 25K miles). I stood in the service bay for some time and waited for a service agent. Multiple associates passed through and literally avoided any eye contact, much less offered to help. I finally was able to get someones attention. I provided the required information and was told that service advisor would reach out with an update. I received a confirmation via text message with advisor name and instructions to text for updates. No updates after that. I texted the service advisor on Wednesday mid-day. I received an update that "a shredded belt" was the cause of the issues and they are waiting for the part. Vehicle was supposed to be fixed by end of day. I never heard back. On Thursday I texted again and no response for several hours. I called....and received his voice mail. I decided to call the main number and spoke to a helpful receptionist (Debbie - Thank you). She informed me that the service advisor is no longer with the company. Someone else had taken over, but he is not available/was busy. After some back and forth I finally was told that apparently a damaged connector was the issue. Waiting for parts - vehicle was supposed to be fixed by end of day. Once again - no update. I called again this morning. Now apparently a different service advisor is supposed to handle the vehicle (this is #3 in 3 days). He also was too busy/not available. Long story short....I dropped my car off 3 days ago and cant even get any reliable status update, much less have my car back in working order in a reasonable amount of time. I am now waiting for a manger to call me back to hopefully get this resolved. Would I ever drop my vehicle off here again? Very unlikely. Would I consider ever purchasing a car here after this experience? Even less likely. Update: Changed from 1 star to 3 star after finally getting my car back. Spoke to Robert Epps, who handled the situation the way it should be. He was clearly able to communicate that this wasnt handled in the right way and that they are working on addressing the issues within their service department. Given the reviews on here, it doesnt take much to figure out that this was not an isolated incident. However, If all the service consultants would be like him, then this dealership would be in much better shape.