Verizon

Reviews 4

MI

Missi Carlisle

BUYER BEWARE!!!!! managers and reps alike at this store are dishonest and untrustworthy. I went to the store late march because my husbands note 4 blew after a firmware update. We had insurance on the phone but instead of getting a replacement phone we were offered a new S7 edge for the same cost as a replacement phone, 150 dollars. We were told a replacement phone would probably just have the same issue the note 4 had since the firmware update killed the battery. I brought up the fact that my husbands phone was not eligible for a upgrade yet, they said they were giving us a early upgrade. After talking about the pros and cons from the information we were given, we decided to go with the s7 edge. About a week later I get a letter from Verizon Wireless congratulating me on my new line and flip phone. When I logged into my account I noticed a hefty 400 dollar charge on my bill for the flip phone I did not receive. I got absolutely nothing at the store indicating I was getting a 4th line added to my account or indicating I was getting a flip phone. I was not told by the shady reps and supervisor that approved this that I would be getting the 4th line. They conveniently left that part out. When I called Verizon about the 4th line being added without my permission I was told the store HAS TO give paperwork anytime a new line is added. I was not given that paperwork until I went to the verizon store to talk to a different supervisor and complain. Lee is the supervisor that approved this underhanded crap. I dont remember the name of the supervisor I talked to the day I went down there to find out why this happened but he said its common for them to add an additional line to phone plans when someone needs a replacement phone and cant afford to buy one outright. I explained that we had another option because we had insurance on the Note 4. I called Verizon Wireless customer service while I was in the store to figure out how to fix this. The customer service rep asked to speak with the manager I was talking to and he had the audacity to tell the service rep that we didnt want a replacement phone the night we came in, that we wanted a new phone. When I called him out on it he said this was the information he was given by Lee when he called him. Dishonesty is the only policy in this store it would seem. Verizon wireless has not fixed or addressed this issue in any way. The manager I talked to tried to throw credits at me to fix it but what he didnt understand was that there was a 4th line on my account that had a 30 dollar access fee I was going to be paying monthly, that I no longer had the Note 4 which was on a device payment plan but I was still going to be paying monthly for that phone, and I had a 400 dollar charge on my account for a flip phone I was never given. The only option I was given was to return the s7 edge which would leave my husband without a phone since they had already sent his off to be refurbished. If you shop here make sure you get all paperwork at the time of the sale. If it sounds too good to be true, dont do it. Its ridiculous that any company does crap like this.

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EL

Elisa J Gillespie

Update***: Nathan Milstead, the manager, calls me with a "follow up" about a detracting statement from the 360 review I initiated based on his behavior. He then proceeds to cut me off when I try to tell him how he was rude and dishonest (to myself and another verizon rep) and what he could do differently next time. He offers more, "Im sorry you feel that way" comments, but it just ended up with him trying to bully me into feeling bad about my review on him and my experience; mostly back peddling and introducing a new lie about how the system was quirky. But just the the other day he tried to blame it on the sales rep. It was not just a misunderstanding. Original review: Im a gadget lover that normally goes online to get stuff from Verizon because the tablet was $200 bucks cheaper than anywhere else if I paid for it up front. But it was that price online. "So why not get it online", you ask? They said theyd pay for overnight shipping but they didnt. Synopsis: Nathan Milstead was horrible to my customer service rep (on the phone) and she was phenomenal. He lied to us both about submitting the credit for the overnight comp as she could see everything he actually did, which was nothing. As far as the store itself: Elle was a little too fast to spout off popular quips that people do online, with battles about phones. As a result, she could only sell the devices to people that liked what she liked or items she felt like selling. In conclusion: Poor coaching, a bully of a staff manager (or pseudo manager), and dishonesty makes it a sure thing that Ill never go to this store for any other reason than to play with the device, and then order it online.

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JE

Jeff Greeley

Comments: 1st: The sales associate was a great guy and did all he was trained to do... 2nd: The problem, with my 1st comment, is in the word "trained"..., as was and is very apparent that the management, the ones responsible for the "training" of employees have failed pretty miserably.... 3rd: The, several, issues that occurred at this location, on January 2nd, 2017, that have yet to be rectified, I hold the management entirely responsible for... 4th: In regards to all the above, not one person in management at this location nor on a regional(I was given the number of the regional manager and have reached out myself to that regional manager via text with no response whatsoever) or higher level has bothered to take the least amount of time to reach out to me in regards to all the issues.... *Although, after that date, I have spoken with several people, very courteous, at customer service over the phone directly with Verizon and I have been told that all matters would be addressed… And yet nothing has been done to date. 5th: Im fairly confident that the management at Verizon really does not care, because when I was speaking, the first time, with Verizon customer service over the phone, the young lady that was helping me had her supervisor listening in on the conversation and her supervisor called and spoke with the manager at this particular Verizon store, which he claims he knew nothing about what had occurred between myself and the sales associate and the assistant manager…, Regardless of that he still has not reached out to me. 6th: good luck to everyone getting good service at this location. Footnote; I have left names out, for obvious reasons.

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GI

Gina Duck

So my name is Gina and I wrote a poor report last week regarding Verizon and this stores customer service and this was premature. I called and spoke with the manager Will and he asked me to come back into the store. He explained there had been a misunderstanding and he would fix my issue. I went after work the same day and he fixed my problem immediately. This made me happy. Afterwards he asked if there was anything else he could do and he helped me get a new phone - since the issue all started when my phone was stolen and i had insurance ( just not Verizon) and the smart trade insurance would not cover theft. This made me VERY HAPPY. I want to apologize for my earlier review and encourage anyone who is not happy with this Verizon to pickup the phone and call a manager. You might be happily surprised as I was that they truly want customers to be happy and resolve issues. THANK YOU again WILL and Verizon Turkey Creek.

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