Toys"R"Us
| Category: | Toy Store |
| Address: | 8009 Kingston Pike, Knoxville, TN 37919, USA |
| Phone: | +1 865-690-1632 |
| Site: | stores.toysrus.com |
| Rating: | 3.7 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 61
Reviews 44
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Emily Clark
Rude, rude, rude! Ive worked in retail for 2 years now and I have NEVER treated a customer the way 3 of the 4 employees I interacted with at toys r us treated me today! The cashier Jill acted like I was such a bother when I bought something off a baby registry and asked her to take it off the list. She took much longer than necessary without any apology, holding up me and everyone else in line. She couldnt even manage a smile or a polite "how are you?" or "have a nice day." Ive never been treated so rudely in a store before! Definitely wont be coming back.
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Jeremy Brewer
This store is so useless. I went in on Black Friday and ordered a playroll Chevrolet Silverado for my son. I was told by a manager that it would take no longer than a week to arrive at the store. Its now been almost three weeks and still nothing!!! Ive called and called and the "customer service employees" act like they have no idea what Im talking about. These people are so ignorant and dont even know how to do there job. This store should be shut down like all the other toysrus in this area. They are just worthless...
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Shelby K
This is literally the most useless toysrus Ive ever been to. The employees are utterly lazy, and whenever I try and call to get information, I need to call 3 times before anyone will actually answer the phone. First call, put immediately on hold, second call, phone picked up & then set back down. How stupid can you be to pick up a phone, answer a question thats literally a foot away, if that, and then let the customer know if you do or dont have an item.
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A Soul For Hire
My kids love it here, but its a good place to go look at toys but not really buy. A lot of there stuff is fairly expensive and a lot cheaper other places and even wit stuff on sale itspretty high priced. The only time i ever buy anything is when they have video game sales, mostly around black friday.
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Stephanie Thomas
First time at Toys-R-Us and we will definitely go back. Staff was friendly and helpful. This place had things you obviously cant find in a normal shopping center and had a few toys of characters my son likes that you wont find anywhere other than the internet so it was a big plus for us.
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Anna McGrath
More than one staff member was dismissive and rude when I was simply picking up a web order (although one lady was quite kind which is why it isnt 1 star)... But Im trying to remember that its the holidays... Hopefully Ill be able to revise my review in the future.
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adam scruggs
Love going to this location for the latest toys and gadgets for my nephew. I usually always find what Im looking for and its pretty neat to see all the toys that were not around when I was a kid.
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Jonathan Strader
This is the only one left in Knoxville. Its always crowded, and always hot inside. If youre needing toys however, its sometimes the only place to get certain ones if you arent buying online.
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Heather Anniston
These idiot cant even give you a straight yes or no answer if theyre having a sale or not at a certain time. Will be going elsewhere.
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Crystal Bollinger
Over priced toys, every time Ive been there, they have tried to double charge me. Toys are cheaper and in better shape else where.
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Heather M
The employees act as though they hate their jobs and its pretty obvious by the way they treat the customers.
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pamela honegger
Nice store with very helpful staff a little older than other ones Ive been in but still a nice store
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Rachel Claunch
Lots to pick from. Nice store, can get busy at times. Overall I would definitely go again.
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Samuel Hill
Not handicapped accessible! !!Took 30 min -1 hour to get through the line to pay for items
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Shelley Tucker
Good place for kids & adults alike. They have a great selection of cards, games, & toys.
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wanda rose
Lie about having things in store we will never shop at this place again .Bad place.
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Justin Fee
I have enjoyed visiting this store and it seems like it has been there forever . . .
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Tad Howard
Great extended holiday hours. Good selection and variety. Good customer service.
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Hannah Spires
Absolute delight! Most people dont acknowledge the WE PRICE MATCH signs..
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Christina Matias
The cashiers.It is suppous to be a happy place for kids.It is not.
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Brian Greer
I dont want to live in a world where there isnt a Toys "R Us.
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Max Rigsby
OLD OLD OLD and very difficult to exit the shopping center..
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Jeffrey Cunningham
A little outdated, still has plenty of everything you need.
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Ryan McReynolds
If someone doesnt like toys r us theyre probably a dick
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Duane Jones
Good selection, but place seems run down and deserted.
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Dyani Doud
Wow. I didnt realize so many people hated a toy store.
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n will
Nice store. Nice employees . Love the toy selection.
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Sharlës Johnson
They all we needed and shipped to the store for free
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Brandy Amos
Very friendly and helpful staff. Well stocked
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Jenny Farmer
Great variety of toys available in store.
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Gary Summers
All the toys you could ever want to buy.
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Emmanuel Rowe
They was out of things my son asked for
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Brandi Smith
Love the special events for my kids!
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Michael Sensaboy
Great selection of toys for kids.
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Tanya Maxwell
Ill always be a Toys R Us kid. :)
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Kay McCartney
Large with lots of toys!
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Heather York
Did not really like it
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Regina Collins
Toysrsu in sevierville
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Jacob Allen
Whats not to love?
LA
Laura Lucas
Helpful staff
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Steven Huffaker
poor service
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curt hoes
Toys galore
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Demi Camia
Yay toys
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Amanda Mckinney
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