Best Buy

Category:	Electronics Store
Address:	2716 E Stone Dr, Kingsport, TN 37660, USA
Phone:	+1 423-343-7639
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 26

YeOleNerd

I see a lot of people giving this place 1 star because of the customer service, but in my experience, the employees were polite. I had a nice chat with an employee while he installed RAM cards into my PC one day. And on another day, an employee had misplaced a 40 dollar mic on a $20 shelf, which sounds bad and shows that the employee was prone to mistakes. However, when they rung it up, the admitted that the misplaced price was their fault and that they would sell it to us for $20 anyways which was great. So because of that incident, I may be a little biased. Otherwise I would recommend going to Best Buy. Sorry Im not a professional reviewer or anything, but I just thought Id share my opinion.

Susie Fryett

I bought a new Kindle Fire, and had some issues getting everything coordinated (with my previous Kindle). There were a few things that defeated me, just could not get past them. Two days in a row Bram Sword from the geek squad helped me get everything squared away. He was endlessly patient and did a great job for me. Both times. A big thanks to Bram, his help is much appreciated!!

Mac McDonald

I have never failed to get top-notch service from the sales associates in this store. If I know what I want, they walk me over to the product. If I dont know specifically what I want, just a need, they ask pertinent questions until we find just what exactly I need, and then discuss the pros and cons of the various products on hand that would fill that need. Just a great experience.

A Private User

I just purchased a harddrive from them. On the website it was listed as $99 but in store it was $119. When asked I was told "Yeah, we had that happen yesterday" and they would match the price. They did, but it didnt leave me with the best feeling. Had I not looked online I would be out $20. I only recommend checking prices online before hand. Everything else was satisfactory.

Lola Justice

Bought new printer with 2 year Geek Squad support. Printer not showing up in devices so it can be used. Best Buy Geek Squad will not help trouble shoot the installation without me paying an additional $100. Was on phone with five different employees from 8 am to 1240 pm. Yes five hours....for no one to help. Not recommended.

J Jones

Best buy is a great store in general. The people and management in this store have totally turned me off ever going back to this store. Employees are so rude and management have no clue what customer service is. If you need something from best buy go to the Bristol store.

Janice Boyd

Justin was extremely helpful. He fixed the problem I was having with my blue tooth and he also blocked calls I was receiving from telemarketers. This young man is very intelligent and is very thoughtful in the way he treats people. You are blessed to have him on your team.

Andrew Conkin

Very helpful staff. Not overly pushy when it comes to sales. I have had them find items in the back that are listed as in stock but are not on the floor. Checkout is sometimes slow but depends on if a frenzy of people come up at once. Good location and parking lot as well.

Zeke Shelton

Probably the worst customer service ever next time i want pc parts im just buying them online, bought a 50 steam card and they didnt even activate it on the store, i call them and they seem like they didnt even care. ill remember that next time i even go in there.

Rachel Siffring

Excellent help finding out exactly which computer I want to get. Still using it 9 months later and its stayed the same price definitely has been wonderful to use. I had great help from several employees while I was shopping and they were knowledgeable and through.

Jason Lang

Terrible floor customer service, dvd/blu-ray selection is laughable (main reason for my paying visits). If theres no good reason to visit this store then why go? Ill go to target where theres better selection and price match this joke of a brick and mortar store.

Stephanie *

Their products sold here are good, but the geek squad is terrible, we have brought our 2 year used laptop may times to be repaired and every time we take it there they always break something different, Would not suggest getting your pc/laptop repaired here.

Peyton N

Its always 50/50 at this location. There are some great employees that work here also there is some terrible employees that work at this location. Also they try to pressure older customers into buying new things they dont need in order to get commission.

Big O

My family and friends were going on a vacation ! We called Best Buy about 30 times over a 7 day period ! No associate would answer the phone. We were buying a lot of video equipment ! We went to Circuit City and spent $4600.00 . Their loss !

Rick Fraley

Stopped by the Kingsport Tn. Location to purchase a tablet. Overhead a salesman tell another that a patron just wasted his time. They didnt have the tablet I asked for tried sale me the pricier version up. Will go online and buy from Amazon.

A Private User

Call before you go, I was turned away at 9.21 on a Saturday even though the Best Buy website says they are open until 10 on Saturday. From Website: Store Hours Mon: 10-9; Tue: 10-9; Wed: 10-9; Thurs: 10-9; Fri: 10-10; Sat: 10-10; Sun: 11-7;

David Petrovich

Its OK. A lot of staff actually seemed less concerned with helping you. Its very quiet in there, actually. Only saving grace was that they have a lot of good things in Stock. So they do a good job of maintaining their inventory.

Matt Carrico

Gabe in the phones department is probably the best employee Ive ever had help me. Upgraded my phone yesterday and he was extremely helpful, knowledgeable, and very friendly. Ill definitely look for him any time I need help

Angel Dust

Experienced a very rude lady in the geek squad dont remember her name but she acted like she didnt want to help at all and was complaining about me to another employee for asking them something!! Never going there again!

Adrian Medina

Great location with plenty of products and services. The staff are attentive and always willing to help. Even if I was out-of-state, this Best Buy helped me find what I was looking for - great service!

Leighya Harkleroad

There is an abundance of staff. However I was not once asked if I needed help. They were all congragated in one area being loud. Staff was less than friendly all seemed disengaged.

Robert Burns

Usually end up buying from somewhere else after being here (another store or Internet}. Find that store personel usually dont know the products that they are trying to sell.

Michael Gilly

Its only 7 years old, but it has become rundown over the past few years with staff that doesnt seem to want to do their jobs. The store in Johnson City is much better.

Chris Ivanich

Worked with Ben at Geek Squad here to get my wifes laptop harddrive fixed, super friendly guy and amazing customer service, they wont let me give 6 stars or I would.

Jim Littlejohn

I am a self admitted Best Buy junkie. This store is very convenient, and while not as big as other Best Buy stores, the staff is helpful and pleasant.

Rick Dinkins

Great experience, Was able to get in and out making my purchase with the assistance of a knowledgeable and helpful sales associate in under 10 minutes.