Butler Chrysler Dodge Jeep

Reviews 3

GA

Gary Yarbrough

On Dec. 4th. 2012, I bought a 2012 Ford F-150, we went back and forth on price, trade price and what I would receive. Finally make a Deal and at that time was satisfied, I am disabled so in the deal I wanted step rails to help me get into my truck. I called and called and finally they were shipped to me. Excited I open them up only to be very disappointed, the sales manager had promised me that they would be oval chrome step bars, seeing the truck had chrome bumpers and they were black. I immediately called, e-mailed and a few days later got a call back from Mike who said he didnt tell me that they would be chrome. I said to him that my Wife witnessed the agreement and he said "I have witness too". I said to him, why would I along with anyone want to put black bars on their truck with chrome, I told him if the truck had black bumpers I would except them. He started with well your trade was this and that, I had to do this or that, I cant put no more money into this. I told him that he had looked at my trades and that had nothing to do with it, a deal was a deal. Needless to say, we didnt get anywhere with this conversation. Also, my 45 day tag they gave me ran out and I called about it in concern that I may get stop and charged. They said they called and left a message for me and was awaiting my call back to see if I was coming to pick it up. I told them that this was also discussed at the signing, that it was to be mailed to me. Seeing that I live 2 hrs. away would be a 4 hr. round trip, again they had amnesia, I waited a few more days and finally went to the local HWY Dept. explain my situation. The DMV let me turn my old tag in and gave me a new one with a new registration... This had to be and still is the worse experience I have ever encountered with a dealership. Now Im in the process of filing a small claims against them for all of this, I am still unable to get into my truck without discomfort. Im glad Ive got all the e-mails and some other documentation proving my claim, I just wish they would do the right thing and settle this because its going to end up costing them more once I file this claim if found in my favor and I believe it will, I have the paperwork now and plan on mailing it to the Magistrate Office to be file on Tues. Thats when the ten days will be up that I gave them to try and settle this. Oh, Mike did tell me when we spoke if I sent the bars back along with $200.00 check, he would get me the chrome step bars. I told him before I done that I would give the court $80.00 and chance not getting nothing but I felt sure with all my evidence I would win... VERY VERY UNSATISFIED CUSTOMER !!!

25

25awd

I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesnt even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I dont know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal business hours.

AS

Ashley Sherwood

Awful company, with horrible customer service and incompetent technicians who do their servicing on vehicles brought in. I had my oil changed here, the following day I could smell oil through my internal air vents. I called and spoke to Doug, who treated me like I was somehow incapable of comprehending any part of vehicle care. I refused to even entertain the idea of taking my vehicle there with my children, and getting swept under the rug. Later that day, my family and I were leaving our home and found a HUGE puddle of oil under my van. My husband called and the customer service woman he spoke to had verbalized she must have received a bad batch of oil filters, as our vehicle was not her first call and have the same complaint. She offered to have it towed to the dealer to get it fixed. The next day they came to get my van, when I called to see what the progress was they tried to tell me it was just left over oil in the pan and to come get my vehicle. My husband looked at it when he came home that night, to find the motor covered in oil, and a bolt fell down to our garage floor, as if the tech just stuck it somewhere because he couldnt seem to remember where it belonged. My husband calls the following morning, and again speaks to Doug, who tells my husband they will tow it back to the dealer and fix whatever is wrong. Now miraculously they have found a reason why I am leaking oil! Go figure. My husband made sure to tell Doug about the random bolt, which he did notate on my work order, and said the tech will figure out where it goes, no problem. Finally, after having my car taken back and forth multiple times and having nothing be wrong, to having to have a part replaced, I received back my van. Did I mention the bolt? The one my husband verbalized to Doug who did in fact notate on my work order that there was a bolt that needed to be put back in the correct spot? I found it down the side of my passenger seat, clearly NOT the correct spot. Only bring your car here if you want to be spoken to as if youre uneducated, and enjoy having your time and consequently your money wasted.