Category: | Used Car Dealer |
Address: | 7301 South Blvd, Charlotte, NC 28217, USA |
Phone: | +1 704-972-2050 |
Site: | drivetime.com |
Rating: | 4.9 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–9PM 9AM–8PM Closed |
SH
Shana Davy
Randell was excellent! He went out of his way to make sure we purchased the car that was right for us. He was honest about the condition of the cars we looked at and very patient throughout the process. However, the manager Laval Davis was pushy, rude, and unprofessional. We put a down payment on a car after agreeing to a quoted monthly price and APR. Before we returned the next day to pick up the car and sign papers, Laval called saying the monthly payment would be $40 higher than the amount we agreed to. He said he didnt do the math the previous day, and that the numbers we agreed on were just an estimate. I was obviously upset, because we put a down payment based on the prices that we were quoted and now it was going to be too expensive for me to purchase. I felt that Laval should honor the price he quoted me, but he said the payment was higher because we agreed to wait a month to make our first payment. When we were quoted the price, we were quoted for the payment being a month away. After he kept arguing with me, I let him know I thought him changing the quoted price last minute was a "sh*tty" way of doing business. I told him I was unhappy with him changing the price and thinking about getting my down payment refunded. He said, and I quote this word for word "Come and say that to my face homeboy. Come and get your refund." I was shocked. I told him I wasnt trying to disrespect him, but that the way he was handling this was extremely unprofessional and that him changing the price last minute was bad business. He just kept repeating that I could come get my refund. I was trying to talk to him about numbers, but he just kept telling me to come get a refund. I ended the conversation quickly by saying we will be there to look at the numbers or get a refund. He just said okay and hung up. Once we arrived, Laval started showing us different prices similar to the one we agreed to on the day before. We asked about the price he called and gave us, so he showed us the paper. The APR was over 2% higher than the previously quoted APR we agreed on. I pointed this out, and he pulled the paper away realizing he made a mistake. He never apologized or acknowledged he made a mistake. He changed it to the correct APR, but was very short and rude throughout the rest of the financing process. He didnt even shake my hand after I purchased the car. Having been a car salesman in the past, I know its common courtesy to shake hands after making a deal. Trying to be the better person, I went back into the dealership to shake his hand. He continued to be short with me, so I said thank you and left. Ive never had such a negavite experience at a car dealership, even the ones that couldnt finance a car for me. The only reason why I did purchase the car is because I really needed a car and drivetime was one of the few places that would finance me. I wont be purchasing another vehicle through drivetime because of how poorly I was treated by Laval Davis. However, Randell went above and beyond to help us find the perfect car for me. My bad experience has nothing to do with him because he was very helpful and professional.
RE
Rebekah Hinson
Ok. So my husband a I purchased a GMC Acadia December 2016. (Only dealership in the area that had the exact model with everything I wanted included) so we decided to purchase it. Kerin Gibson was our sales associate [she has been more then wonderful and I do not fault her for anything in this experience] test drove it... drove fine. Within 2 days of us getting it...the transmission started to slip, called them... they said no problem bring it in and we will get it checked out. Ok.... we did that. They called and said it needed a new transmission, not to worry though because the warranty would fully cover it! And that we could come pick it up because it was drivable until they got the shipment in. Ok.... went to pick it up. Within a hour of getting it, they called and said they received the new transmission and we could bring it back. They kept it for a week... I had to call and ask about it and we were told it was done days ago. Ok.... went and picked it up. Not even a day later it was already doing the same thing! Called BACK up to the service dept and was told they were closing down I would need to get in touch with the warranty dept and they would tell me what to do. Got on the phone with them and they set us up an apt with a local shop. Dropped it off there the following day. They called us within two days and said they had done an inspection and immediately noticed the transmission had NOT been replaced. Apparently drivetime had pocketed that warranty money they received. Keep in mind we have made EVERY payment on time. AND weve been paying Out of pocket for a rental car. I have been able to drive this car for 7 days and we wont even get it back from the shop until next week. We have dealt with nothing but BS! Now we have lawyerd up. Stay clear from this dealership!!!!
MA
Mary Mugrage
You need to read this...On Friday, July 3 2015: Rakim, Lavel, and Paul made the experience, I have been fearing for some time, actually be the most pleasant I have ever had with a dealership. ***I received straight talk, respect, knowledgable associates , friendly professionalism and willingness to make my situation be workable/manageable. None of the intimidating sales tactics, pressure or dismissive attitude I have often encountered in the past with other dealerships. These gentlemen went the extra mile and treated me with care.*** I now have on hold a 2011 Honda Civic with the option to change if I find another vehicle on their lot (or other local Drive Time). The money I put toward the holding of the Civic is transferable to another vehicle OR refundable if I choose to not purchase. The test drive of the Honda revealed need for a new battery...no problem they will replace with a new one. And a slight alignment adjustment needed...no problem they will fix the alignment and test drive the car to make sure everything is corrected. I feel confident working with them is one of the best decisions I have made and I highly recommend them. The only negative thing I can say is I had a 3:00 appt, which I was about 20 minutes late in arriving due to traffic. This resulted in a wait until 4:30. They were very busy so I used the time to walk the lot looking at their inventory and do a bit more research so it actually was NOT even a negative! Give this team a chance. I believe you will be glad you did!
NI
Niya LaCroix
I am going to try and make this short and to the point. It started off great. They were a big help, very personable, and made me feel like I was in good hands. Then DriveTime showed its true colors. I have had the car for less than 30 days. This will be my 2nd time taking it to the service center, and the 2nd day I have had to call out of work. I reached out to drive time 3 times and their slogan "We strive to provide you with quality service and cars" (or something to that effect) seemed to no longer be their slogan. I expressed to manager Jocelyn Santo how the car is not benefiting me and how I need to exchange it for another. I explained to her the extra time, money, and gas that is being used to fix the car defeats the purpose of having the car. I explained to her I cant use the car. She told me she couldnt go against their policy, that I can return the car but I would still be responsible for the loan, and that she suggests that I make arrangements ahead of time so that I can take the car to get serviced. I am deeply hurt, and stressed. They started as if they cared so much but now I get the "shrug" the "welp" the "yea. . . So good luck with that" and last "nice knowing you". I am pursuing legal action I dont know if they can help me but as long as this car is my problem I will make it Drivetimes problem as well. Thats just the kind of person I am. Please refer to Consumer Affairs reviews when it comes to this company. Where is Patty Hewes when you need her?