Vaden Nissan of Hilton Head

Reviews 4

A

A Private User

I have brought my car to Key several times. The first time they didnt see anything wrong with it since the engine light did not come on and they couldnt see anything wrong; however, when they hooked the car up to the diagnosis machine, it coded something, so they replaced the transmission. The day I receive my car back from the transmission work, I turn around and tell the service people that the car is now making a grubling/shaking sound, but they stated nothing was wrong with it, the new transmission just needed to adjust. Then a few days later as I was driving back home, the car starts grinding really loud so I bring the vehicle into another dealer and they state now the engine mounts are bad and I have to pay over $400 to fix something that was more than likely damaged while installing the new transmission. So then 10 months later, I am travelling and the car starts smoking and wont let me excel on the road and it has a burning smell. I bring the car into Key and they say that the light never came on, the computer didnt code and since they couldn ot get it to replicate for the 10 minutes they had it in back, there was nothing wrong. So, as I am driving home, the car smokes up, starts burning, wont excel; and the transmission wont come down to a lower gear, so when at a stop light or slowing down, it pops you forward because the transmission wont shift down and is making this horrible high pitched sound. Yet, nothing is wrong with the car...why??? Because the engine light did not come on and the computer still does not code!!! When I call them to tell them I am stuck on the road, they said well, WE didnt see anything wrong with it. After all of this, I get the car to another dealer and the transmission has gone out, yet again (in less than 10 months). And guess what Key Nissan, the light did not come on nor did it code!!! Sometimes you have to pop open the hood and actually look at the vehicle to complete a job. "If we don’t take care of our customers, someone else will."

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Ryan Hoffman

I bought a 2004 Mini Cooper in June of 2012. The car itself isnt the problem (although, in the 2 months Ive owned it, both power windows have stopped working, the CD player doesnt work, and Ive already had a $300 "Check Engine" repair due to a faulty pump). The problem with this place is the competence of its customer service. I live in NJ and paid the dealership some $800 to take care of registering the vehicle in NJ for me as I need NJ plates to be able to park where I live. I was given a 30-day temporary South Carolina plate and left to pay for parking until the registration arrived. I took possession of the car on June 24th, but somehow financing wasnt secured until July 16th. On July 21st (almost a month after getting the car) Im told by Brent that the delay in financing, which they described as needing to switch banks, for some reason, meant it would be another 3 weeks from the date of financing for me to get my registration. My 30-day temp tag is expiring, so they send me another, but no new 30-day registration, so lets just hope I dont get pulled over, as this clearly isnt official or legal. I would also have to continue to pay to park my car until August 6th. August 6th comes- nothing. I email Roxanna Goodman, who is supposedly in charge of tags and registration but hear nothing back. On August 13th, I get a hold of Brent who says that he has spoken to Roxanna and the tags are absolutely in the mail as of that day, I double checked and he wrote back saying "YES". Here we are 10 days later, I call in, speak to another guy, who tells me the plates are sitting there in their office. My second 30-day temp tag expires the day after tomorrow. These people couldnt care less. While the cars here may be acceptable, the customer service, communication, and overall competence of the staff is not.

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A

A Private User

Rude Sales people, TERRIBLE service department! I went to get my Xterra serviced for the 30,000 mile service, discussed everything with the Service Coordinator and they took my SUV back. I am an Army Wife and I was 7 months pregnant at the time. My husband was in Iraq, otherwise we would have just dropped the vehicle off and picked it up later. Many things went wrong: 1. They quoted me an hour for service. It took four. I was 7 months pregnant... No way to go get food, and their chairs were extremely uncomfortable. 2. It was only supposed to be $150.00 for oil change, tire rotation and balance, plus the 27-point check up that was supposed to be free. The guy tells me that all this other stuff needs to be done, I said point blank I would come back later then to get it done. He called me an idiot for not doing what he said. Gee, thanks. (FYI a mechanic buddy of my husband checked everything and said that all that extra stuff didnt need to be done. He just wanted to charge us more) 3. My husband really likes the Rouge so I went to the Sales office while I was waiting to ask for information. The Salesman barely glanced at me, then asked, "Does your husband know where you are?" Are you serious? I have PCSd our family by myself, been through over 30 collective months of deployment, as well as everything else we Army Wives have to do... The Salesman refused to give me a brochure to ship to Iraq for my husband. His "boss" said we dont give out brochures to people who arent going to buy, plus most Military dont make their car payments. To Summarize: Rude, Insensitive, Liars, Attempt to steal your money, and treat all Military like absolute crap.

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Robert Corty

My Sister and I went to Vaden Nissan to check out a New 16 Nismo Juke. Our Salesman Chris was great for the little time we spent with him. While he was grabbing the vehicle for us to drive. We walked out back to see the new inventory. Being a Cummins enthusiast, I was thrilled when i noticed two New Titan XD 5.0L Cummins powered Trucks. I walk up to the one closest to me, before i could get the door open all the way, a sales manager whom introduced himself upon our arrival runs out of the building yelling at me to get the hell away from his truck. The truck was on the lot right next to another XD, zero personalization, I had no way of knowing it belonged to someone. I responded with, why park your truck with the other new ones and leave it unlocked.. I couldnt hear his response, I closed the door and looked at the one beside it. Then he comes back out to get aggressive again. Once again, I said if You dont want that to happen, park it away from the new ones and lock it. He says he doesnt have to lock it and goes on with other nonsense. My Sister says your attitude is why we are leaving, he said "good, take your business elsewhere and get out of here". John Chapman, a sales manager should treat people better. Ive been in the car business as a salesman and in management for nearly 6 years, as a Sales manager he should know that his actions effect not only himself, but the salesmans shot at a sale. This guy needs to go! We were both well dressed, speak properly and are of middle-high class and looking at a $30k vehicle. This is the first of many bad reviews for John Chapman and Dan Vaden Automotive group.

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