Carolina Volvo

Category:	Car Dealer
Address:	12 Gateway Village Rd, Bluffton, SC 29910, USA
Phone:	+1 843-815-6400
Site:	carolinavolvo.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM Closed

Location

Photos 14

Reviews 8

Jeffrey Goodman

This may take a bit but if you are considering purchasing a Volvo or doing business with Carolina Volvo in Bluffton SC, you should do so with no worries, and you should read this review. My wife and I were driving to Hilton Head from Virgina for what we hoped would be a very relaxing week, 1 mile before the exit on Rt 95 we hit a large piece of metal that was bouncing down 95 we had no way to avoid it. The tire and rim were destroyed on a new 2015 XC60. After putting the spare on, we started to search for either a tire repair place or a Volvo dealership and found Carolina Volvo which just happened to be on the way to Hilton Head. Upon pulling in the Service Manager Chris came right over and asked if we needed help, I explained what had happened and he assured me not to worry they would take care of it. In less then an hour he had the parts ordered had all of our luggage transferred to another vehicle and had us driven to the resort. The car was done the very next day. Again he sent a vehicle to pick us up to get our vehicle back. When I arrived not only were all of the repairs made but any service that was due was completed and the car had been cleaned and was immaculate. When you buy from a dealer you can only hope that when you need the dealer the most in an emergency, they will provide the service you are always promised when you purchase. At Carolina Volvo in Bluffton you can be very confident you will get outstanding service when you need it the most. My wife an I are very grateful for the outstanding service provided by the team at Carolina Volvo. Jeff

Kim W.

Very disappointed in the way our situation was handled. Found a suitable vehicle on-line and spent a week asking questions and working with the salesman. Worked on financing and drove 8 hours to see the vehicle with a check in hand. On arrival and inspection, there was approx. $1,800- $2000. worth of bodywork that needed to be done to make their "showroom/excellent condition car" whole. I know this because I grew up in a auto-body repair family and had just had repair work done to my current BMW. As this car was a Mercedes-Benz I knew my having the work done was way more costly than their cost to have it done but they choose not to disclose all the body work or have it done at their cost. Their showroom MB also only had one keyfob and those are quite expensive. I was very disappointed that a person I had spent a week discussing the transaction with did not provide me with the photos or even a clue about the less than" showroom" condition of the vehicle. There was no effort on the dealerships part to negotiate and they knew we were driving 8+hrs round trip to see this vehicle. They do NOT advertise fairly and and their salesman do not work in a forthright manner with their clients. *BUYER BEWARE!*

Fred Grant

Our first experience using the Internet to purchase a car. Carolina Volvo believes in that old adage: "Proper preparation prevents poor performance". From our first contact with Danny Vinciguerra, we received quick, knowledgeable responses to our questions and concerns. Once we arrived, we immediately saw that the prospective XC90 was ready for our inspection. Danny put us at ease with his genuine concern for our satisfaction on not only the car but also the processes in place to make for an open and direct transaction. In addition we quickly discovered that Danny is extremely knowledgeable about the products as well as keen on understanding what we value in an automobile. Along with no sales pressure, we were thus able to make our decision with confidence and complete the purchase quickly and efficiently.

Paul Ramirez

I want to comment on the great experience I had with the folks at Carolina Volvo, in particular, Pete Capehart and General Manager Tos Chesson. Pete and Tos are great to work with. They have thorough product knowledge and made an extra effort to assist with my purchase, based on my personal circumstances. Although Carolina Volvo does not really promote this, I learned that their inspection and service of used vehicles prior to sale is quite comprehensive, ensuring customers of the best value with their purchase. Also notable are the extra courtesies, such as the full tank of gas to start customers out in their new vehicles. Whether seeking a new Volvo or quality used car, I recommend visiting Pete and Tos at Carolina Volvo. They are pros at what they do and you will be glad you did.

David Crea

We moved here from Seattle about a year ago. I immediately took the car in for routine service and met Josh Simpson, service manager. He impressed me as knowledgable and had the ability to listen and do the right thing. They sent him to their Savannah store to run their service department. GOOD NEWS! Josh is back at Hilton Head Volvo in Bluffton. I had my car in for my 45K service and it was a welcome surprise to see him at the Service Desk. I am old Detroit guy and learned a great deal about dealer operations. Josh does the right thing, does the best that he can, and treats people the way he would like to be treated himself. I was in sales myself. Sales finds customers and service keeps them. As long as Josh is at this store we will have at least one Volvo in our garage.

Matthew Stover

We purchased our XC 90 through Volvo Military Sales in Okinawa Japan. We selected Carolina Volvo as the delivery dealer based solely on location while we were overseas. Upon arrival in Bluffton, I could not be more pleased by our choice. Danny V. was there to support from the first email I sent while still in Japan. His knowledge and insight made the delivery process a breeze. The car obviously sells itself but have a true professional there to guide you through the delivery process made it an experience I will not soon forget. The service manager Josh is a former Marine so you know you will be treated right if you need to bring your vehicle in for repairs. If you have a choice chose Carolina Volvo and you will not be disappointed, I certainly have not been.

James Gatti

During a trip from NH to Florida our 2011 XC70 developed a troubling and annoying high pitched squeak that seemed to come from the lower right rear of the car. We stopped at two dealerships , one in Virginia and one in North Carolina, but neither was able to identify the source and sent us on our way with the assurance that there was no safety issue. Unfortunately, the noise was so irritating that we actually were contemplating purchasing a replacement. When we brought it to Carolina Volvo, Carlos Godoy immediately identified the problem as a worn bushing on the right rear trailing arm. He ordered the part and the next day (his day off!) saw to the installation. We drove out with a quiet vehicle that we expect to drive for several more years. Thank you Carlos!

Julie Adamson

What a wonderful experience. I am from NH and called in because they had the RED XC90 R design I wanted. My dream car. Wayne the salesman told me... lets make it happen... those words got me... from that moment on Wayne worked for me and we made the deal! Tos the general manager was also great to work with... we joked when I was giving him a hard time :) we were able to ship the XC90 from South Carolina to NH all in safe keeping and the transport company took mine back in for trade. Its as promised and so gorgeous! We made the deal happen and the car to my home in 6 days! Im impressed and both Wayne and Tos exceeded my expectations. Thank you both for helping me get my dream vehicle . I love it!!!