Category: | Jewelry Store |
Address: | 205 Lambert Lind Hwy, Warwick, RI 02886, USA |
Phone: | +1 401-738-0412 |
Site: | stores.jared.com |
Rating: | 2.2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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Britt Ell
I have had nothing but horrible experiences with the people of this store and the quality of their jewelry. My husband bought me an engagement ring from Jareds in December. The SAME day he gave it to me a diamond fell out. We had to drive all the way (45+ mins) back to the store. It was replaced the same day but took 5 hrs so we had to drive around and kill time. It was inconvenient and the sales girl didnt even say sorry for the inconvenience. THREE WEEKS later two more diamonds fall out. BACK to the store we go to have it fixed. Again...wasted gas, unsympathetic salespeople, and now have to wait almost 3 days to have it fixed. A month or so later another diamond fell out. Now I was livid and wanted to return the entire thing but my husband was affectionate towards the ring and didnt want me to return it. Instead he asked if they could give us an entirely new ring, same style - everything. We were crossing our fingers that that certain ring was defective and if we could have a brand new one the loss of diamonds would be resolved. Now we had to wait almost 2 weeks for the ring to be special ordered. Same type of service - no apologies, no offering any type of percentage off something else, just SOMETHING to show sympathy for a brand new ring giving us a hard time. It appeared once they had their money in their pocket they no longer needed to offer quality customer service. Now about a month ago two diamonds fell out again and today I threw in thd towel and went back to Jareds and told the manager Lisa the story and how I would like to return the ring. Lisa is a pushy rude manager who doesnt have a polite bone in her body once she makes a sale. She was rude, obnxious and downright unhelpful when I requested a full refund for a defective product. I told her I would still buy a replacement ring through them since I figured they wouldnt let me walk out of the store with my money. She made the whole returning and buying a ring huge deal. She never apologized, she wasnt friendly, she made ME out to be the bad guy since I was trying to return a ring past its exchange date. ( You have 30 days to return a ring or youre screwed) Well it wasnt my fault the ring was a cheap piece of crap. To make a long story short...I was there over 2 hrs while she ranted and raved with me and her fellow employees over me and this ring. All I wanted was the store credit for the full value of the ring so I could pick out another one. She made that a big complicated mess and kept trying to overcharge me on a new ring. I explicitly told her I wanted to match the exact price from the original ring to the new ring (give or take a few bucks) but she fought me tooth and nail for 2 hrs trying to overcharge me $300 for a ring that cost me the same as the original. She was trying to scam me out of money and I held firm the entire time. To make a long story short I managed to get a new ring for the same price as the original since they will NOT give money back but she did scam me out $100 saying I had to pay back a grand opening discount my husband originally got on the ring since the grand opening was over 6 months ago. I thought that was pretty low and crappy of Jareds as well as the manager (Lisa) but at least she didnt get the extra $300+ she wanted from me. Needless to say I would NEVER recommend Jareds to ANYONE and I will never do business with this store again, especially the Warwick branch. The employees are rude and are only friendly when they think they have a sale. If no sale or if they encounter a problem they quickly become rude and unhelpful. Im not even sure how Lisa got a job managing that business because shes a rude unproffesional wench.
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Samantha lea
awful customer service!! GO SOMEWHERE ELSE! my fiance and i went here to get my engagement sized and ended up walking out. walking in they were not awful but after talking to them for a minute we started to get my ring looked at after we told them we didnt purchase the ring there they immedietly treated us differently almost like we werent welcome there. he took my ring back to have it double checked (after quoting us at about $50) he walked back and said the entire bottom half of my ring was ruined and they would need to replace the entire thing for about $250 and that it would take a min of 3 weeks. just when the way he said it was so rude and he just seemed so judgemental because we didnt get it there we said we were going to shop around more and see what are options were. he was reluctant to even hand me MY ring back! we went to hannoush jewelers right downt the street and are having it done in 4 days for about $45. DONT GO HERE.
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brooke luciano
. Im not one to usually write a review but my fiancé and I had a very uncomfortable and rude experience at your store. We are looking for wedding bands, and had looked on your website which we told the salesperson, today we entered the store to try some on and get some ideas. We were shown 2 womens band and offered to open a credit account to get a discount, when we said we were just looking today the sales person became very short with us and didnt offer any other bands to see. When my fiancé asked to see mens bands she showed us 2 only and would not tell him what size he wore. When he asked to be sized she handed him the tool and then stood back from us not assisting at all. We felt very uncomfortable and it was a bad experience looking at rings. I felt once she knew we werent buying today she did not want to help us at all. i sent this to the corporate and never heard a response. Horrible company and RUDE
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Kerrin Clare
From the moment I walked in with my fiancé, my experience at Jared was one Ill talk about for years. Our sales rep was Lisa at the Warwick RI location. Her expertise was above any Ive come in contact with. From settings to stones to anything in between, Lisa really educated us and helped to explain every detail. I 10000% recommend anyone whos looking for any type of jewelry to go see her. I certainly will be sending my husband to be in to make me sparkle. Not to mention, send his friends in as well. Thank you so much Lisa for being a part of making our big day more special!
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ASHLEY BROWN
Antonio was the best, have never been here before. he made me feel so welcome and never felt pressured. Please go see him !! Best customer service i have ever received,. thank you Antonio.
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Kelsey Casey
Sales rep Ky-Asia is amazing! However, the management and the design and service center are awful!! Dont use this store if you plan to have anything customized.