Bartone Jewelry Inc
| Category: | Jewelry Store |
| Address: | 20 Main St # E, Wakefield, RI 02879, USA |
| Phone: | +1 401-783-7492 |
| Rating: | 4.2 |
Location
Photos 1
Reviews 8
BR
Brendan DeBlois
I called ahead to see if Bartone would fix my chain. The person on the phone said, "yes," and to come to the store. I told the person on the phone I would be in within the hour, and they said that would be fine. Despite arriving at the store thirty minutes later, to my despair, the shop was closed. There were no business hours posted on the door, nor an open/close sign. Mind you this was mid week around 1pm (within standard business hours for a retail shop)I came back two weeks later and was greeted by the shop keeper. I told her about my chain and she said she could fix it. She went it to the back and I proceeded to carouse the store. There was a case of bracelets in the middle of the showroom, and seeing a bracelet I was interested in, I opened the case and proceeded to reach in to try it on.The storekeeper came out and yelled at me in a accusatory tone "you dont open my cases!" I told her I simply wanted to try it on, and she continued "you wouldnt open a case at JC penny."Whats ironic is that small business is supposed to compete with big box stores (JC Penny) not on price, but on quality and customer service. I would not reach into a JC Penny case because there would be someone there to assist me. Furthermore JC Penny does not have open cases in the middle of their showroom floor. Instead of properly asking me if I was interested in trying something on, she took a insolent, accusatory tone, like I was a thief. She put a clasp on my chain and when I went to pay ($10) she said she could not accept cards for such a small expense. So I proceeded to a nearby ATM to get Cash. It took another 5 minutes while I waited for my change, as another customer had entered with a repair item. upon receiving my change, I politely apologized for opening the case, yet the shopkeeper showed no remorse for the way she had treated me. The clasp on the chain looks good, but this is certainly the last time I ever set foot in Bartone. Not only is there customer service terrible, their store had very little selection and a mass of low quality items. I recommend Purple Cow, or driving to another town if you want to find a quality jewelry store. Or head up to JC Penny or another big box store where you will find the same items much cheaper, be helped by a polite and attentive worker, and im sure treated respectfully.
ER
Erin Diaz
I am frequent shopper at Bartones Jewelry. This is a unique shop offering a lot of unique jewelry; I have nothing but positive things about such an awesome place and such a great person! The owner is very attentive & knowledgeable about the wants and needs of her customers. She sold me a handmade Native American bracelet about 4 years ago and I have been back in several times a year, sometimes on my own and other times after a call I received from her about a particular piece she received and thought I may like! She cares about her customers and always has suggestions based on your style. She is a FANTASTIC jewelry maker; I have several pieces that are one of kind that she herself has made. I am very hard on my jewelry and ALL of the jewelry I have purchased from her store has held up and looks as good as it did 4 years ago! I love stopping into the store to see what she has, sometimes I find something I like (like today) and other times it is nice to just chat. If you havent been to Bartones, you have no idea what you are missing! If you are looking for a unique piece, dont waste your time going anywhere else!!! A really great place to buy great jewelry!
GE
George M.
I have just had one of the best jewelry shopping experiences ever. I visited Bartone Jewelry in the Belmont shopping center, expecting to ask a few question and maybe get some advice on a ring. What I got was so much more. The store owner, who introduced herself as Candy, asked all about my girlfriend, her taste in jewelry, her style and so on; so she could help me choose the perfect gift. The owner was patient, helpful and she made me feel so welcome. She was very patient with me, and I could tell she really knew what she was talking about. She showed me a few rings until finally we found just the right one! It is perfect and I am sure I never would have found it if not for the expertise and special care that I found at Bartone Jewelry. I am sure that in the future, I will choose Bartone Jewelry for all of my fine jewelry purchases.
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Ray RayShid
agree with two of the reviews. I was in the store when a very rude person from NYC came in the expected the repair to her clasp and would not leave it. The owner was a lot nicer that I would have been and listened to her needs and proceeded to go in the back and repair the clasp, She did this prior to others (myself) who did what most people do - drop it off and come back in a few days. The owner was very gracious and considerate. I have never seen her otherwise. The shop is decorated very nice and clean- disagree with the person who said otherwise and didnt sign her name. I have met the owner and thats why I go there. Shes great.
MA
Maureen FLEMING
Love going to Bartone Jewelry!! I drive all the way from PA to make my purchases. Bartone has unique pieces of jewelry that you just cant find anywhere else. Ive made purchases and had repairs using Bartone for almost 30 years, the past 20 require me driving from PA to RI. I always appreciate Candys honesty and her willingness to help. Shell tell you if she cant do something, if its the right thing to do when you want to fix a piece of jewelry and offer her advice. Its about doing whats right for the customer - that honesty and integrity is priceless, as far as Im concerned, and worth the drive.
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Jane Illuzzi
The most knowledgeable and most personable owner. Beautiful jewelry design and offers suggestions that are in the buyers best interest... She is truly an honest person who has a great interest in pleasing her patrons. Ive been shopping there for years. Always pleased.
JI
Jill Granville
I have purchased a few things here and every time I go in I am floored by the owners bad attitude. I live in town and would rather drive past the tower than ever go to Bartone again.
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Kathy Wilson
Best Jeweler around! Very knowledgeable and friendly. Very unique pieces, both new and vintage. And great at designing and making bespoke pieces too. A great store.